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資深資料工程師 @緯創資通股份有限公司
・
2020 ~ Sekarang
Data Analyst、Data Engineer、Data Scientist、Customer Experience Analyst、Solution Architect、Cloud Architect
Dalam satu bulan
python
PowerBI
Power Platform
Sudah bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
元智大學 Yuan Ze University
・
工業工程與管理學所
Avatar of 林冠安.
Avatar of 林冠安.
林冠安
Past
Data Analyst @趨勢科技 TrendMicro
・
2021 ~ 2024
Data Analyst、Data Engineer、Data Scientist、Customer Experience Analyst
Dalam satu bulan
林冠安 [email protected] 金融業及交易所(TWSE, TPEx)風控系統建置經驗。 孰悉金融市場交易資料及金融業業務資料分析。 客戶、商品使用及公司營收資料分析經驗。 孰悉SQL(MS, Oracle, ADX), R, Python及VBA。 報表工具: Tableau, Oracle OBIEE, SSRS 技能 程式語言：R、Python、TSQL、PL SQL、VBA。 資料庫：MS SQL、Oracle SQL、ADX
R
PL/SQL
Python
Tidak bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
天主教輔仁大學 FU JEN CATHOLIC UNIVERSITY
・
金融所
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資料分析師 Data Analyst @Portto 門戶科技| Blocto
・
2022 ~ 2024
Data Analyst、Data Engineer、Data Scientist、Customer Experience Analyst
Dalam satu bulan
python
R
MySQL
Sudah bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
臺灣大學
・
流行病學與預防醫學所 生物統計組
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Data Engineer @Groundhog Technologies Inc.
・
2021 ~ 2024
Data Analyst、Data Engineer、Data Scientist、Customer Experience Analyst
Dalam satu bulan
Git
Python
Scala
Sudah bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
University of Illinois at Urbana-Champaign, School of Information Sciences
・
Information Management
Avatar of LAPKEUNG LO RICKY.
Avatar of LAPKEUNG LO RICKY.
LAPKEUNG LO RICKY
Worker @LOFAI INTERIOR DESIGN AND RENOVATION COMPAMY
・
2006 ~ Sekarang
Dalam satu bulan
— LAPKEUNG LO RICKY 「BE YOUR NEVER BEEN」 I have thrived in the vibrant city of Hong Kong, immersing myself in its fast-paced and dynamic work environment. Over the years, I have encountered and conquered numerous challenges, emerging stronger and more resilient. Through unwavering teamwork and collaboration, I have played a pivotal role in the success of esteemed retail giants such as 7-11 and Aeon, where I honed my skills in delivering exceptional customer experiences. Beyond the retail sector, I ventured into the realm of interior design and renovation, where I unleashed my creativity and
Sudah bekerja
・
Siap untuk wawancara
Full-time / Tidak tertarik bekerja jarak jauh
Lebih dari 15 tahun
Vocational training council
・
Business service operations and managment
Avatar of Tameka Harris.
Avatar of Tameka Harris.
Tameka Harris
Past
Sr. Customer Service Representative @United Health Group
・
2023 ~ 2024
Email and Customer Support Specialist
Dalam satu bulan
Tameka Harris Experieced Email and Customer Support Specialist Delivering Exceptional Service I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency. United [email protected] Work Experience AprilMarch 2024 Taipei, Taiwan Sr. Customer Service Representative United Health Group Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy
Word
Excel
Java
Tidak bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
10-15 tahun
University of Phoenix
・
Business Administration and Management
Avatar of 陳奕妤.
Avatar of 陳奕妤.
陳奕妤
Past
Senior Data Analyst @趨勢科技
・
2022 ~ Sekarang
Data Scientist, Data Analyst, Machine Learning Engineer
Dalam satu bulan
data, design metrics, report and dashboard. Cross app data tracking and user journey analysis. VisionOne customers engagement score - the metrics can help fields to target the customers who are likely SOC/SOC-like profile and have frequently engaged with the VisionOne for their operations. Potential SOC customer tagging - use customer information to tag potential VisionOne SOC-like customers from the TrendMicro existing customer base. Product-led growth - provide metrics to help teams check the overview of the VisionOne trial customers experience and conversion rate with their app engagement/behaviors analysis. VisionOne tree view
python
R
SQL
Tidak bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
輔仁大學 Fu Jen Catholic University
・
統計資訊學系
Avatar of SURIYADI.
Avatar of SURIYADI.
SURIYADI
Past
Transaction risk analyst @PT BANK BRI Tbk
・
2020 ~ 2023
Dalam dua bulan
gmail.com Employment History Transaction Risk Analyst • PT BANK BRI MeiOktoberAnalysed and interrogated large datasets for high-quality risk reporting. 2. Temporarily blocking debit and credit cards which is suspect risk transactions. Contact Center • PT BANK BRI OktoberAprilProcessed complaints professionally, seeking effective, timely solutions for continued customer satisfaction. 2. Acted as first point of contact for customer issues and queries. 3. Optimised customer experience by tailoring responses to individual needs. Handled high call volumes with accuracy and efficiency for optimum productivity. EducationUniversitas Kristen Indonesia Bachelor Degree English Education Skills Microsoft
Microsoft Office
Word
Excel
Tidak bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
Universitas Kristen Indonesia
・
Pendidikan Bahasa Inggris
Avatar of Robert Yang.
Avatar of Robert Yang.
Robert Yang
Senior Associate @DBS Bank
・
2023 ~ Sekarang
Project Manager
Dalam dua bulan
. Throughout this process, we employed the scrum methodology, which not only fostered teamwork but also enhanced my skills and knowledge in agile practices. Assstant Program Manager • Citi 四月八月 2023 •As a digital journey owner for Citi TW's online banking, I've focused on improving customer experiences through tech-driven solutions, balancing logical analysis with collaborative teamwork to meet project goals. •Starting my career at Citi, I learned to merge technology with business needs, understanding the significance of digitalization in today's business world. •In my role as a Project Manager, I've
Word
Excel
Swift
Sudah bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
Shu-Te University
Avatar of Ivy Skipper.
Avatar of Ivy Skipper.
Ivy Skipper
Sales Consultant/Content creator @YBA Marketing
・
2022 ~ Sekarang
Dalam tiga bulan
2022 I led and managed the team in sales efforts. I opened and closed the store as well as handled cash transactions and bank deposits. Throughout my time here I was able to gain valuable knowledge or the sales industry specifically dealing in luxury items. I conducted interviews for new hires and trained new team members. I led team meetings and encouraged high sales and a quality customer experience. Server • Texas Roadhouse JanuaryAugust Education Western Governors University Educational SciencesSkills Communication Customer Relationship Management (CRM) Sales & Marketing Leadership Skills Digital Media Languages English — Native or Bilingual
Communication
Customer Relationship Management (CRM)
Sales & Marketing
Siswa/Mahasiswa
・
Siap untuk wawancara
Paruh waktu / Tertarik bekerja jarak jauh
4-6 tahun
Western Governors University
・
Educational Sciences

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Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
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Leadership
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Dalam satu bulan
Avatar of 賴韋利.
賴韋利
After Sales
Listan Asia Inc.
・
2022 ~ 2024
Taipei, 台灣
Latar Belakang Profesional
Status sekarang
Tidak bekerja
Tahap pencarian kerja
Siap untuk wawancara
Profesi
Customer Service / Support
Bidang Pekerjaan
Waktu Luang, Elektronik Konsumen
Pengalaman Kerja
Lebih dari 15 tahun pengalaman kerja (10-15 tahun relevan)
Management
Tidak ada
Keterampilan
Customer Service
Team Player
Customer Service Experience
Strong Communication Skills
New Employee Orientation
Administration
microsoft office
Slack
Quick Learner
Open Minded
Bahasa
Chinese
・
Bahasa ibu atau Bilingual
English
・
Menengah
Preferensi Pencarian Pekerjaan
Jabatan
Customer Service Representative
Tipe Pekerjaan
Full-time
Lokasi
Taipei, 台灣
Bekerja jarak jauh
Tertarik bekerja jarak jauh
Freelance
Tidak
Pendidikan
Institusi Pendidikan
Chinese Culture University
Jurusan
International Trade
Cetak
Kcddrvknyvmh1ajoyq7r

賴韋利

Customer Service Specialist  •  Taipei，TW  •  [email protected]

Accumulated 10 + years of experience in customer service and 4 years experience in administration position, together with a bachelor’s degree in International Trade, which have honed myself as a fast- learner, with strong communication skills and worked as an effective independent worker and efficient team player.

工作經歷

Listan Asia Inc., Aftersales, Feb. 2022 ~ Mar. 2024

-  E-mail /calls/ social media inquiries support
- Spare part arrangement- APAC
- RMA request handling/Credit note issuing
- RMA product testing - Power Supply 
- Inventory management– APAC Spare part 
- Weekly Sales meeting reported- APAC Aftersales 
- Monthly and annually budgeted- APAC aftersales
- Shipping documents prepare/checking
- Specific project executed 

Klook Travel Technology Limited, Customer Experience Specialist II, Oct. 2019 ~ Aug. 2021

- E-mail/calls/online chat handling
- Case tracking
- Arrange customized travel plan
- Complains handling - coordinate with business development team and local operator
- FAQ translation - Chinese and English
- Specific project executed 

Intertek Testing Service Taiwan Ltd., Specialist, Jun. 2012 ~ May 2019

- Customer service- by e-mail/ calls/walk-ins 

- Testing samples review and prepare 

- Tracking cases- accelerated the turnaround time 

- Testing result review - reduce any mistake before typing the report 

- Account Manager(PVH)- Update the test methods/requirement, resolve the relevant issue from lab /vendor or merchant 

- New employee orientation

Onsen Papawaqa spa resort, Front Desk Clerk, Nov. 2010 ~ Sep. 2011

- Assist in check in/ check out 

- Travel information provided 

- Front desk cleaning.

- Balance the account of the counter 

- Assist in room service. 

- Support different departments

TY Fashion international Co., LTD., Shipping Assistant, Dec. 2008 ~ Aug. 2010

- Prepare import/export documents 

- Shipping schedule arrangement 

- Prepare L/C 

- Reimbursement 

- Shipment price comparison  

Chinese Culture University, Executive Officer, Aug. 2003 ~ Jul. 2007

- Extracurricular activities instructor 

- Courses arrangement 

- Official documents preparing and processing 

- Office stationery/supplies purchase and reimbursement 

- Make a public announcement 

- Student recruitment 

- Credit review 

- Official website maintenance  

學歷

Chinese Culture University, Bachelor degree International Trade, 1999 ~ 2003

CV
Profil
Cetak
Kcddrvknyvmh1ajoyq7r

賴韋利

Customer Service Specialist  •  Taipei，TW  •  [email protected]

Accumulated 10 + years of experience in customer service and 4 years experience in administration position, together with a bachelor’s degree in International Trade, which have honed myself as a fast- learner, with strong communication skills and worked as an effective independent worker and efficient team player.

工作經歷

Listan Asia Inc., Aftersales, Feb. 2022 ~ Mar. 2024

-  E-mail /calls/ social media inquiries support
- Spare part arrangement- APAC
- RMA request handling/Credit note issuing
- RMA product testing - Power Supply 
- Inventory management– APAC Spare part 
- Weekly Sales meeting reported- APAC Aftersales 
- Monthly and annually budgeted- APAC aftersales
- Shipping documents prepare/checking
- Specific project executed 

Klook Travel Technology Limited, Customer Experience Specialist II, Oct. 2019 ~ Aug. 2021

- E-mail/calls/online chat handling
- Case tracking
- Arrange customized travel plan
- Complains handling - coordinate with business development team and local operator
- FAQ translation - Chinese and English
- Specific project executed 

Intertek Testing Service Taiwan Ltd., Specialist, Jun. 2012 ~ May 2019

- Customer service- by e-mail/ calls/walk-ins 

- Testing samples review and prepare 

- Tracking cases- accelerated the turnaround time 

- Testing result review - reduce any mistake before typing the report 

- Account Manager(PVH)- Update the test methods/requirement, resolve the relevant issue from lab /vendor or merchant 

- New employee orientation

Onsen Papawaqa spa resort, Front Desk Clerk, Nov. 2010 ~ Sep. 2011

- Assist in check in/ check out 

- Travel information provided 

- Front desk cleaning.

- Balance the account of the counter 

- Assist in room service. 

- Support different departments

TY Fashion international Co., LTD., Shipping Assistant, Dec. 2008 ~ Aug. 2010

- Prepare import/export documents 

- Shipping schedule arrangement 

- Prepare L/C 

- Reimbursement 

- Shipment price comparison  

Chinese Culture University, Executive Officer, Aug. 2003 ~ Jul. 2007

- Extracurricular activities instructor 

- Courses arrangement 

- Official documents preparing and processing 

- Office stationery/supplies purchase and reimbursement 

- Make a public announcement 

- Student recruitment 

- Credit review 

- Official website maintenance  

學歷

Chinese Culture University, Bachelor degree International Trade, 1999 ~ 2003