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4 到 6 年
6 到 10 年
10 到 15 年
15 年以上
United States
Avatar of Larry Flynn.
Avatar of Larry Flynn.
Technical Support Agent @Dish
2021 ~ 现在
Retail Store Manager
超過一年
staff to help develop best practices and sales techniques. Provided product technical support and service. Certified Lead Samsung Experience Consultant • Mosaic North America JuneMarch 2015 Exceeded company objectives with sales and customer service by turning one of the lowest ranked stores into a top store in the Cincinnati, Dayton, and Columbus markets. Partnered and built relationships with BestBuy Management team to gain support for Samsung products awareness and knowledge. Successfully trained more than 50 members of BestBuy staff. Supervised a sales force of 50 sales associates. Led consumer workshops bi-weekly ...
Loyalty
Proven Track Record
Product Knowledge
全职 / 对远端工作有兴趣
10 到 15 年
University of Phoenix
Business Management
Avatar of Matthew Freeman.
Avatar of Matthew Freeman.
Resource Management and Operations III @NW Natural
2022 ~ 现在
Creative Director
超過一年
initial conversation to create dialogue and find the customers' needs and wants/ deal breakers, as well as overcoming initial objections; Setting up meetings both in person and virtual with customers; Meeting with the customer and creating a base plan to best suit the needs of the individual; Demonstrating vehicle product knowledge and and building value in the product and myself; Strategizing together with clients on payment goals and finalizing transactions; Delivery of vehicle/demonstrating the product at end of sale as per its features to insure satisfaction; Following up with customers and ensuring repeat business as well as
Word
PowerPoint
Excel
就职中
全职 / 对远端工作有兴趣
6 到 10 年
Missouri State University
Entertainment Management
Avatar of Tania Martinez.
Avatar of Tania Martinez.
Dispatcher @Chicago locksmiths
2021 ~ 现在
Dispatcher
超過一年
SeptemberApril 2019 Maintained knowledge of new wireless devices, pricing plans, promotions, and service features Performed daily opening and closing procedures -maintain store appearance File warranty and insurance claims Conducted interviews / recruited new hires. Retail Sales Associate T-Mobile OctoberSeptember 2017 Activate wireless phone and data services Maintain visual merchandise File warranty and insurance claims Identify customer needs and accept payment Drives sales through engagement of customers, suggestive selling, and sharing product knowledge Issued receipts and processed refunds, credits or exchanges Opened and closed store independently and prepared nightly bank drop for manager EducationEverest College Med...
Product Knowledge
Customer Focus
Leadership
全职 / 对远端工作有兴趣
6 到 10 年
EVEREST COLLEGE
Medical Assistant
Avatar of Samantha Unell.
Avatar of Samantha Unell.
Sales Manager - Small to Medium Enterprise @Southwest Airlines
2019 ~ 现在
超過一年
exceeded revenue goal every quarter with a highlighted 26% growth in third quarter ofAcquired second highest number of agreements on the Team inImproved contract compliance from 33% to 66% in portfolio. Partner with Account Managers, Legal, Marketing, and Sales Ops Teams to improve legal and sales language that expedited product's sales cycle. Closed an account with a returned, signed agreement in 23 minutes Peer mentor Account Managers by ramping up Southwest network and product knowledge, coached SWABIZ demos and facilitated webinars to sharpen sales acumen, Represented Southwest's Corporate Travel Team at the Dallas Business Journal's
Sales Leadership
Leader
Word
就职中
全职 / 对远端工作有兴趣
10 到 15 年
University of Texas at Austin
Journalism , Minor - Business Foundations
Avatar of Marco Encinas.
Avatar of Marco Encinas.
Director, Product Management @Teletrac Navman
2020 ~ 现在
Director, Product Management
超過一年
Product Management • Teletrac Navman NovemberPresent Responsible for defining and managing product roadmap from start to finish; translating ideas into strategy and features; and exercising a strategic approach to break down complex problems, solve problems, and execute initiatives. I oversee product vision; product innovation and product design; and aligning the product portfolio to ensure business goals and customer expectations are met or exceeded. I oversee a team responsible for the full spectrum of product management including strategic market planning, product concepts and roadmap, product requirements, creating business plans, market positioning, and supporting product launches. Senior Product Manager • Teletrac
Honesty
Strategic Planning
Product Knowledge
全职 / 对远端工作有兴趣
6 到 10 年
Arizona State University
Bachelor's degree Multi/Interdisciplinary Studies
Avatar of the user.
Avatar of the user.
Receiver/Infractions Clerk @Walgreens RFC
2020 ~ 现在
Researcher
超過一年
Word
Excel
就职中
全职 / 对远端工作有兴趣
15 年以上
Georgia State University
Communications
Avatar of Frank Maea.
Avatar of Frank Maea.
Sales/Account Executive @GlobalTranz
2018 ~ 2019
Sales/Account Executive
超過一年
cutting-edge, proprietary TMS. - Prospect and qualify new carriers through cold-calling and advanced sales techniques. - Obtain and qualify safety ratings, necessary paperwork, and compliance standards for all full truckload carriers. Amazon, Retail Experience Manager, Device Sales, Oct 2017 ~ Aug 2018 Salt Lake City , Utah - Attract and engage customers while exhibiting deep product knowledge and displaying product features, pricing and program offers. - Hire and manage a team of sales associates with accompanying responsibilities of allocating and directing work, managing performance and any disciplinary issues, providing regular feedback to support employees’ growth, on bo...
Coordinating
Potential
Adaptable
全职 / 对远端工作有兴趣
10 到 15 年
Waipahu High School
Avatar of the user.
Avatar of the user.
Sales Associate @American Fireplace
1990 ~ 1997
Sales Manager
超過一年
outlook
excel
word
全职 / 对远端工作有兴趣
15 年以上
Utica College
Liberal Arts
Avatar of the user.
Project Manager
超過一年
Word
ERP Implementation Project Management
PowerPoint
全职 / 我只想远端工作
15 年以上
Avatar of Carlise L Ballard.
Avatar of Carlise L Ballard.
Customer Service Representative @Comcast
2013 ~ 2016
一年內
trips to ensure their safety * Applies effective communication to all passengers to ensure a smooth ride * Provides support to all staff when needed. DecemberJune 2016 Customer Service Representative Comcast * Successfully handled an average of 85 customer inquiries and complaints per day with a 94% customer satisfaction rate * Maintained a knowledge base of the evolving product offerings and improved customer retention by 8% by proactively recommending new products to existing customers * Analyzed and provided support with billing issues to internal teams for review or correction with business and QA teams * Knowledgeable in every aspect of work duties, performing with energy
Conflict-resolution
Excellent written
and verbal communication
全职 / 我只想远端工作
15 年以上
San Bernardino Adult School
Medical Assistant , Computer Business Applications , Keyboarding

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职场能力评价定义

专业技能
该领域中具备哪些专业能力(例如熟悉 SEO 操作,且会使用相关工具)。
问题解决能力
能洞察、分析问题,并拟定方案有效解决问题。
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遇到突发事件能冷静应对,并随时调整专案、客户、技术的相对优先序。
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有效传达个人想法,且愿意倾听他人意见并给予反馈。
时间管理能力
了解工作项目的优先顺序,有效运用时间,准时完成工作内容。
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超過一年
Sommelier
DTap Tavern Co., LLC
2014 ~ 2019
Los Angeles, CA, USA
专业背景
目前状态
就学中
求职阶段
专业
商务开发, 采购专员, 菜单研发
产业
饮品, 餐饮服务, 食物科技
工作年资
15 年以上
管理经历
我有管理 15 人以上的经验
技能
Convincing
Focused
Food and Beverage
Managed Staff
Sales Tool
Food Sales
Sales
Ordering
Excel
Word
语言能力
English
母语或双语
Spanish
中阶
求职偏好
希望获得的职位
Sommelier
预期工作模式
全职
期望的工作地点
Los Angeles, CA, USA, Long Beach, CA, USA
远端工作意愿
对远端工作有兴趣
接案服务
学历
学校
Santa Monica College
主修科系
Business
列印

Daniel Tapia

Sommelier

  Los Angeles, CA, USA

As a sommelier, I have a deep knowledge of wine, beer, and spirits. More importantly, I have a strong knowledge of people, from educating staff to curating a perfect evening for guests.

  https://www.linkedin.com/in/danieletapia/

Work Experience

Owner/Managing Member  •  DTap Tavern Co., LLC

February 2014 - November 2019

Built, owned, and operated Fourth & Olive, a farm driven concept serving Alsatian cuisine, and PigBurd, an American bistro with a focus on locally sourced ingredients. Our company also focused on hiring veterans, with an average of 85% of our staff having served in the armed forces or Coast Guard, as well as military spouses. About half of our veteran staff had VA rated disabilities greater than 50%. This was a social-entrepreneurial company.

• Recognized by LA Weekly as "The Best Restaurant in Long Beach" our first year open.
• Created a full menu entirely from scratch. We baked bread, made all of our condiments, had a butcher, cured and fermented our own products, and more.
• In addition to managing our veteran staff, I took them to VA appointments, helped them apply for benefits, assisted with getting aid from congresspeople.
• Managed list with about 70 wines and 40 beers, including purchasing, curation, and education.
• Managed all marketing for company.

Sommelier/Wine Director  •  Bouchon Bistro Beverly Hills

April 2013 - October 2013

Hired as senior sommelier, almost immediately promoted to Beverage Director after my boss's termination. Managed wine and beer list valued in the millions, developed and executed full wine education program, managed budgets for wine program, and developed relationships with vendors.
Accomplishments
• Developed the restaurant’s first fully developed education program for wine, beer and spirits with a weekly wine class, weekly beer class, and a weekly spirits class.
• Managed wine and beers lists, optimizing efficiency and increasing sales.
• Developed education website platform for staff including website and mobile site.
• Managed all ordering and improved cellar efficiency significantly.

Senior Sommelier  •  Pizzeria Mozza

June 2012 - April 2013

I ordered, stocked, cellared, managed staff education, and managed wine budgeting.

Accomplishments
• Increased sales of wine and beer over 10% despite a decrease in food sales of 3%.
• Produced fact sheets on wine and beer regions, styles and tastings, and held monthly classes for staff.
• Focused mostly on California beers and Italian wine.

Lead Bartender/Cicerone  •  Ozumo Sushi and Izakaya

December 2010 - June 2012

I focused on Japanese beer and saké. Educated guests and staff on Japanese saké, soju, and beer. Accomplishments
• One on one education with the staff on beer and saké.
• Created the cicerone position by convincing management that the staff needed a central location to learn beverages.
• Managed the busiest shifts, with 2-3 drink/minute demand for 2-3 hours at a time

Bar Manager  •  Brasserie Capo

March 2007 - October 2009

Led a team of bar and waitstaff in small, upscale restaurant in Pacific Palisades. We served French cuisine in a high-end casual environment to Hollywood's A-list crowd.
• Built cocktail program with barstaff.
• Scheduled and managed service staff with maitre'd.

Server/Bar Manager  •  Hotel Valley Ho

December 2005 - January 2007

• Catered to high-end, high fashion clientele in luxury boutique hotel
• Served classic and new American food and wine under James Beard award winning chef

General Manager  •  The West End

May 2004 - October 2005

• Hired off street as a host
• Floor manager within 2 months, GM within 6 months
• Served Columbia University area
• 3rd largest bar in Manhattan

Reactor Operator/Student  •  US Navy

October 1998 - April 2004

• Enlisted Submariner
• Maintained and operated Nuclear Reactor
• Received appointment to US Naval Academy from Al Gore

Education

2010 - 2021

Santa Monica College

Business

2000 - 2003

US Naval Academy

Majored in Electrical Engineering and Mechanical Engineering

Licenses & Certifications


Sommelier II

Court of Master Sommeliers

Issued September 2011 · No Expiration Date

Sommelier I

Court of Master Sommeliers

Issued September 2011 · No Expiration Date

Cicerone I

Cicerone Certification Program

Issued August 2011 · No Expiration Date

Skills

Service


  • Customer forward
  • Proficient with CRM
  • Excellent in Sales and Staff Training

Product


  • Deep knowledge of wine and spirits
  • Large network of small vendors/regional growers

Language


  • English
  • Spanish
简历
个人档案

Daniel Tapia

Sommelier

  Los Angeles, CA, USA

As a sommelier, I have a deep knowledge of wine, beer, and spirits. More importantly, I have a strong knowledge of people, from educating staff to curating a perfect evening for guests.

  https://www.linkedin.com/in/danieletapia/

Work Experience

Owner/Managing Member  •  DTap Tavern Co., LLC

February 2014 - November 2019

Built, owned, and operated Fourth & Olive, a farm driven concept serving Alsatian cuisine, and PigBurd, an American bistro with a focus on locally sourced ingredients. Our company also focused on hiring veterans, with an average of 85% of our staff having served in the armed forces or Coast Guard, as well as military spouses. About half of our veteran staff had VA rated disabilities greater than 50%. This was a social-entrepreneurial company.

• Recognized by LA Weekly as "The Best Restaurant in Long Beach" our first year open.
• Created a full menu entirely from scratch. We baked bread, made all of our condiments, had a butcher, cured and fermented our own products, and more.
• In addition to managing our veteran staff, I took them to VA appointments, helped them apply for benefits, assisted with getting aid from congresspeople.
• Managed list with about 70 wines and 40 beers, including purchasing, curation, and education.
• Managed all marketing for company.

Sommelier/Wine Director  •  Bouchon Bistro Beverly Hills

April 2013 - October 2013

Hired as senior sommelier, almost immediately promoted to Beverage Director after my boss's termination. Managed wine and beer list valued in the millions, developed and executed full wine education program, managed budgets for wine program, and developed relationships with vendors.
Accomplishments
• Developed the restaurant’s first fully developed education program for wine, beer and spirits with a weekly wine class, weekly beer class, and a weekly spirits class.
• Managed wine and beers lists, optimizing efficiency and increasing sales.
• Developed education website platform for staff including website and mobile site.
• Managed all ordering and improved cellar efficiency significantly.

Senior Sommelier  •  Pizzeria Mozza

June 2012 - April 2013

I ordered, stocked, cellared, managed staff education, and managed wine budgeting.

Accomplishments
• Increased sales of wine and beer over 10% despite a decrease in food sales of 3%.
• Produced fact sheets on wine and beer regions, styles and tastings, and held monthly classes for staff.
• Focused mostly on California beers and Italian wine.

Lead Bartender/Cicerone  •  Ozumo Sushi and Izakaya

December 2010 - June 2012

I focused on Japanese beer and saké. Educated guests and staff on Japanese saké, soju, and beer. Accomplishments
• One on one education with the staff on beer and saké.
• Created the cicerone position by convincing management that the staff needed a central location to learn beverages.
• Managed the busiest shifts, with 2-3 drink/minute demand for 2-3 hours at a time

Bar Manager  •  Brasserie Capo

March 2007 - October 2009

Led a team of bar and waitstaff in small, upscale restaurant in Pacific Palisades. We served French cuisine in a high-end casual environment to Hollywood's A-list crowd.
• Built cocktail program with barstaff.
• Scheduled and managed service staff with maitre'd.

Server/Bar Manager  •  Hotel Valley Ho

December 2005 - January 2007

• Catered to high-end, high fashion clientele in luxury boutique hotel
• Served classic and new American food and wine under James Beard award winning chef

General Manager  •  The West End

May 2004 - October 2005

• Hired off street as a host
• Floor manager within 2 months, GM within 6 months
• Served Columbia University area
• 3rd largest bar in Manhattan

Reactor Operator/Student  •  US Navy

October 1998 - April 2004

• Enlisted Submariner
• Maintained and operated Nuclear Reactor
• Received appointment to US Naval Academy from Al Gore

Education

2010 - 2021

Santa Monica College

Business

2000 - 2003

US Naval Academy

Majored in Electrical Engineering and Mechanical Engineering

Licenses & Certifications


Sommelier II

Court of Master Sommeliers

Issued September 2011 · No Expiration Date

Sommelier I

Court of Master Sommeliers

Issued September 2011 · No Expiration Date

Cicerone I

Cicerone Certification Program

Issued August 2011 · No Expiration Date

Skills

Service


  • Customer forward
  • Proficient with CRM
  • Excellent in Sales and Staff Training

Product


  • Deep knowledge of wine and spirits
  • Large network of small vendors/regional growers

Language


  • English
  • Spanish