Angel Dimitrov Ivanov Service Owner [email protected] LinkedIn Summary With more than 20 years of experience in the IT industry, I am an experienced decision-maker driven by data. I am certified in Kepner-Tregoe problem management, ITIL, Amazon Web Services, Linux, Microsoft, and VMware. My expertise covers various areas, including product and service planning, SLAs, SLOs, SLIs, project management, technical support management, and technical coaching. My main focus is on implementing DevOps and SRE best practices to empower IT teams in achieving their Key Performance Indicators (KPIs) and Objectives and Key Results

quality standards. Key responsibilities: Incident Management/Major Incident Management/Change Management/Problem Management/Escalation Management. Managing implementation of changes, Drive CAB calls with stakeholders, and leverage change management methodologies, process and tools to support adoption of required changes. Managing Proactive/Reactive Problem Management and getting the RCA’s on time for each Major incident. Handling Escalation for clients and reducing top escalation driver. Closely monitoring multiple disciplines including IT service management, organizational change management, quality management and risk management. Collaborated with cross-functional team to define features and build

to achieve defined objectives. Took a hands-on approach to overseeing day-to-day business operations and assumed full responsibility for the P&L of the operation, taking corrective actions as necessary. Senior Executive | JulJun 2019 Wipro Technologies Ltd. Collaborated with a team of 15+ major incident managers in Chennai to provide Major Incident Management support for MasterCard, a multinational financial services corporation. Engaged with a team of 30+ major incident managers in Pune to deliver Major Incident Management support for HSBC Bank, an international banking giant. Provided Transition Management support for HSBC

for monitoring IT services and responding to alerts and outages. -Monitor all bank systems’ uptime and performance(Network,ATM,Apps,Server utilization,Database,etc) through monitoring tools, alerts, dashboards etc - Support reliability, Stability of bank services - Coordinate with other IT teams and stake holder to resolve any issues or incident identified by IT Service Monitoring based on : (User complaint,Monitoring Alert, Dashboard,Etc) - Conduct chronological recording and documentation related to incidents that occur and report to stake holder - Ensure the team can provide timely and accurate reporting on the status of all IT services - Ensure the team has access

Monisha Prasad Cybersecurity Engineer | SOC Analyst Bengaluru, Karnataka, [email protected] linkedin.com/in/-monishaprasad/ PROFESSIONAL SUMMARY Experienced cybersecurity professional with over 5+ years of experience in the field, including 4+ years as a Cyber Security Engineer at Wipro Technologies and 1+ years in Incident Management. Proficient in Security tools and Incident Response. Skilled in SIEM solutions, Email Security, Endpoint Security, Network security and Vulnerability assessment. Seeking a challenging role as Cybersecurity Engineer to utilize and enhance my skills and expertise. Technical Skills Network concept:- OSI model

Incident Management Process, Change Management Process. - External Processes: On-boarding process, Off-boarding process, New Hires Registration process, Payment Information Registration. - Company Processes & Procurement Management: Tender Process, Contract Signing Process, Vendor Registration Process, Seal Registration Process, Signature Registration Process, Contract Payment Process, Expense Claim Process. - IT Functions management - IT Technical management - IT Operation management - IT Helpdesk management • IT Planning Management • IT Policies and Processes Management • IT Budgeting & Spending Management • IT Staffing & Assignment Management • IT Project Management • IT Performance Management • IT Contract Management • IT Vendor Management • IT Assets Management • Managing of design standards IT system and IT services

critical information and practice of collecting, organizing and retaining employee data. Work Experience Process Expert (Workday) • Siemens FebruaryPresent •Hands-on experience in using the tool like Workday, C-Ontact and ServiceNow, UiPath studio. •Hands-on experience in Hire to Retire Services. •Day-to-day operational tasks on incident management, Process housekeeping. •Managing EIB mass load and Supporting HR operations. •Handling workday Integration and Mass hire through Automation. •Testing the data through workday Implementation tenant and Sandbox. •Hands-on experience on 24 Business process in workday through EIB mass load. •Preparing PDD Document