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4-6 years
6-10 years
10-15 years
More than 15 years
Past
Product Designer @Freelance2023 ~ Present
・
UI/UX Designer / Product Designer
Within one month
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
・
Communications, Digital Humanities , International Cultural Studies 
Past
Head of Business Operations @51Talk2022 ~ 2024
・
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one month
with pre-study AI interactions to engage children, post-class AI reviews, and bonus mini-games like "Elf" to encourage learning. Start a business MUMUYA Collection Co., Ltd MayOct 2022 Taipei, Taiwan MUMUYA Collection is an eCommerce platform which is selling toiletries and perfume. Maintained focus on customer satisfaction and brand diversity, enhancing the shopping experience for buyers across multiple sectors Managed an eCommerce platform specializing in the sale of toiletries and perfume, offering a diverse range of brands. Oversaw multi-brand retail operations, facilitating customer access to various options, enabling comparison of prices, features, and
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
City University of Hong Kong
・
Marketing
Sustaining/NPI Engineering Program Manager @Foxconn Industrial Internet2022 ~ Present
・
Product Manager/ Program Manager
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Tsinghua University (北京)清華大學
・
International Master of Business Administration (IMBA)
Senior Software Engineer & Feature Product Manager @聯發科2022 ~ Present
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資深軟體工程師
Within one month
advanced applications such as face beauty and object tracking. Feature Product Manager & Software Engineer • 聯發科 AprilPresent | Taipei, Taiwan As a highly skilled software engineer and feature product manager, I spearheaded the design and coordination of the camera bokeh flow, collaborating with cross-functional teams to achieve high customer satisfaction. My analytical thinking and problem-solving skills were recognized with a vAward, and I also played a key role in multiple camera development projects, utilizing my expertise in C++ and Android. Beyonds FPM's part, I also take a role on multiple camera development
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立師範大學附屬高級中學
Assistant Account Manager @KKTV2022 ~ Present
・
數據分析、行銷研究、營運管理
Within one month
system: clarified user requirements from 8 business units, collaborated with IT, ADM, and ACC, addressed pain points, ultimately enhancing overall efficiency with a 40% reduction in process steps. Conducted educational training for the entire group, developed SOPs, and educating on new system operations and the invoicing payment process. Customer Service: Acted as a second-line manager, providing effective guidance, improving customer satisfaction. Enhanced customer service processes, improving response efficiency by 40%. Implemented Chatbot, reducing weekend case volume by 60%. Operational Specialist • KKTV 七月一月 2022 Process Optimization Streamlined work allocation, established SOPs, optimizing
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立台北藝術大學
・
藝術跨域研究所Marketing Lead(Analysis, Strategy, CRM) | Taipei Market Team @IKEA2023 ~ Present
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Customer experience director, growth director, operation, strategy management Consulting
Within one month
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
國立政治大學（National Chengchi University）
・
MarketingTechnical Integration Manager @Evolution2022 ~ Present
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Product Manager
Within one month
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
國立台北科技大學 NTUT
・
資訊工程
Quality Manager @鴻準精密工業股份有限公司2023 ~ Present
・
Quality Manager /Supplier Quality
Within one month
issue resolution, and everyday departmental management. - Enhance the quality assurance system, ensuring its smooth operation and effectiveness. Improve the department's quality assurance awareness and quality management skills. Key Achievements: - Helped establish a branch factory in Vietnam and guided the company to obtain ISO9001/14001/45001 certifications. - Successfully introduced 5 new products to the Vietnam factory, achieving customer satisfaction and obtaining mass production shipment approval. - Used Lean Production methods to streamline production processes and optimize capacity, increasing production by 50% without adding any new tools or labor. - Used p...
Employed
・
Open to opportunities
Full-time / Interested in working remotely
10-15 years
成功大學
・
化學工程
Art Consultant for Mr. Jiangcun Xiong / Jiangcun Xiong Art Museum @SHADOWMOON2023 ~ Present
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PM、活動企劃相關、行銷企劃相關
Within one month
act as a bridge between business/RD and customers, and assist customers in dealing with technical problems in a language that customers understand, so as to ensure that customers can use the company's products normally. 2. Carry out routine after-sales service (such as: visiting foreign customers, understanding product status and handling customer complaints) 3. Handle and improve the abnormal situation encountered by customers, thereby improving customer satisfaction 4. Assist the business to deal with the technical problems of product-related applications proposed by customers, and provide customer technical support services 5. Assist
Employed
・
Open to opportunities
Part-time / Interested in working remotely
6-10 years
Tatung University
・
電機工程研究所光電組
Technical Support Specialist @Integrity Marketing Group LLC2022 ~ 2023
・
Senior Technical Support
Within one month
Management, Senior Technical and Administrative Support, Account Management, High Level End-user support & Business Application Communications. Currently an IT specialist that has experience in a dynamic, fast-paced environment. I have provided white glove services over the phone, through email and in person. Responsible for ensuring excellent customer satisfaction in every step of a problem to find it's resolution. I am a person who strives for maximum efficiency while ensuring satisfaction amongst customers/clients while continuing to meet deadlines with precise detail." Work Experience Technical Support Specialist • Integrity Marketing Group LLC JanuaryNovemberDallas, Texas
Employed
・
Open to opportunities
Interested in working remotely
6-10 years
The University of Texas at Arlington
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Customer Service / Support, Digital Marketer, Growth Hacker
Fields of Employment
Information Services
Work experience
6-10 years work experience (4-6 years relevant)
Management
Skills
Languages
English
・
Fluent
Job search preferences
Positions
行銷企劃專員
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
Educations
School
National Kaohsiung First University of Science and Technology
Major
Applied English
Pan Ping-Han
Experienced in SaaS company for 9 years, specializing in global customer service & digital marketing.
Skilled in communication, coordination, and executing integrated strategies.
Capable of both collaborative teamwork and efficient independent work.
Taipei City, Taiwan +886912835704 [email protected]
WORK EXPERIENCE
Senior Marketing Specialist
ASUS Cloud Corporation Mar 2017 - May 2023
- Integrated and utilized various marketing channels, including EDM, official website, social media, and cross-industry collaborations, for content marketing, achieving a breakthrough in the annual target attainment rate by exceeding 110%.
- Managed the company's official website and its content, collaborated with advertisers on advertising strategies, analyzed data effectiveness, adjusted and improved marketing strategies, and achieved an overall advertising ROAS rate exceeding 120%.
- Collaborated with the design team to discuss EDM layouts, with multiple successful experiences in design, and process optimization, effectively increasing email conversion rates (open rate from 10% to 25%; click-through rate from 0.5% to 1%).
Senior Customer Support Specialist
ASUS Cloud Corporation Mar 2013 - Mar 2017
- Managed a team of three customer support specialists, guiding them in resolving customer issues and complaints. Employed effective and strategic communication to understand customer needs, resulting in 74% customer satisfaction rating in 2015-2017.
- Monitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services.
- Provided mentorship to new customer support specialists, ensuring they understood job requirements, developed essential skills, and worked effectively as a team. Successfully trained four new staff members to date.
EDUCATION
National Kaohsiung University of Science and Technology
Master in Applied English, Jan 2012
HARD SKILLS
- Data-Driven Marketing
- Project Management
- Digital Marketing
- Segmentation
- A/B Testing and Optimization
SOFT SKILLS
- Teamwork
- Time management
- Attention to details
- Handling pressure
- Creativity
Pan Ping-Han
Experienced in SaaS company for 9 years, specializing in global customer service & digital marketing.
Skilled in communication, coordination, and executing integrated strategies.
Capable of both collaborative teamwork and efficient independent work.
Taipei City, Taiwan +886912835704 [email protected]
WORK EXPERIENCE
Senior Marketing Specialist
ASUS Cloud Corporation Mar 2017 - May 2023
- Integrated and utilized various marketing channels, including EDM, official website, social media, and cross-industry collaborations, for content marketing, achieving a breakthrough in the annual target attainment rate by exceeding 110%.
- Managed the company's official website and its content, collaborated with advertisers on advertising strategies, analyzed data effectiveness, adjusted and improved marketing strategies, and achieved an overall advertising ROAS rate exceeding 120%.
- Collaborated with the design team to discuss EDM layouts, with multiple successful experiences in design, and process optimization, effectively increasing email conversion rates (open rate from 10% to 25%; click-through rate from 0.5% to 1%).
Senior Customer Support Specialist
ASUS Cloud Corporation Mar 2013 - Mar 2017
- Managed a team of three customer support specialists, guiding them in resolving customer issues and complaints. Employed effective and strategic communication to understand customer needs, resulting in 74% customer satisfaction rating in 2015-2017.
- Monitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services.
- Provided mentorship to new customer support specialists, ensuring they understood job requirements, developed essential skills, and worked effectively as a team. Successfully trained four new staff members to date.
EDUCATION
National Kaohsiung University of Science and Technology
Master in Applied English, Jan 2012
HARD SKILLS
- Data-Driven Marketing
- Project Management
- Digital Marketing
- Segmentation
- A/B Testing and Optimization
SOFT SKILLS
- Teamwork
- Time management
- Attention to details
- Handling pressure
- Creativity