Ally Financial, Jan 2022 ~ current

Senior Product Manager, May 2023 ~ current

Technical Product Owner - API Teams, Jan 2022 ~ May 2023

Caring.com, Product Manager, Nov 2018 ~ Jan 2022

Lead planning to build modern Contact Center applications with a microservice architecture that is replacing a legacy monolith system. Collaborated with a variety of internal departments to understand business pains and prioritize development to achieve the business' vision and strategic goals. Coordinated API integration work between internal teams and external customers. Ran sprint planning, sprint backlog grooming, daily stand-ups, stakeholder meetings, and retrospectives. Researched user behavior and wrote queries to analyze data (using SQL and Looker) to inform the product direction. Lead product teams to think innovatively.

Key Achievements

• Implemented data-driven changes to the Reviews program that reduced non-converting calls and optimized agent time
  
• Prototyped and launched a service to score calls based on a variety of metrics that are adjustable by the Call Center team
• Launched tooling allowing agents the ability to cross-sell leads to new business verticals (UI, external integration, data)

YouTech, Technical Account Manager, Apr 2016 ~ Nov 2018

Led, planned, and coordinated the technical side of promotional campaigns and integrations for Kroger, focusing on their Best Customer Bonus segment. This included up to 10 large-scale and highly-visible campaigns at a time (averaged 2k offers & 15 million downloads per campaign). Documented feature requests and requirements from external clients. Represented YouTech's business value and provided product guidance at client quarterly meetings.  Collaborated with a variety of internal technical teams to execute solutions that would meet our clients' business challenges and surpass expectations. Translated between business needs and technical requirements over the phone during technical issues. 

Key Achievements

• Coordinated the integration of new coupon hosting environments using REST APIs
• Launched personalized push notifications of coupon offers for Kroger customers 
• Launched APIs that allowed coupons through new digital channels (mobile, voice assistant, etc.)

PHC, Deputy Director (Operations & Special Projects), 2011 ~ Apr 2016

Oversaw all elements of PHC's large-scale service events, which are the organization's signature offering. Managed the staff and strategy for operations, technology, and marketing. Worked with developers and engineers to build custom technology solutions for the events to meet the needs of homeless San Franciscans. Promoted 3 times in 5 years and directly supervised up to 4 employees at a time. 

Key Achievements

• Launched a custom-built volunteer management web portal that integrated with Salesforce CRM as the backend
• Launched a private app that tracked event participants' needs within the event and across events and synced that data back to the organization's Salesforce CRM
• Led the website redesign and oversaw the yearly creation of the annual report for donors and stakeholders

VOLUNTEER: Carolina Raptor Center, Raptor Rehab, 2023 ~ current

VOLUNTEER: Wildcare, Clinic, 2012 ~ 2020