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Technical Support Agent @Dish
2021 ~ Present
Retail Store Manager
More than one year
Larry Flynn Leader | Manager | [email protected] Cincinnati, OH, USA 10+ Years of Sales Management / Sales Training experience. 10+ years of Retail/B2B Sales experience with a proven track record of success. 10+ years of Customer Service & Troubleshooting experience. Experienced with Microsoft Office. Interviewing and Hiring experience. Proven track record of success with Team Development and Coaching. Multiple top Sales & Customer Service awards throughout my career. Led multiple stores to top rankings in Sales & Customer Service. Work Experience Technical Support Agent • Dish JulyPresent
Loyalty
Proven Track Record
Product Knowledge
Full-time / Interested in working remotely
10-15 years
University of Phoenix
Business Management
Avatar of Matt O'Connor.
Avatar of Matt O'Connor.
Founder VP @Outperforms
Consultant or Account Executive
More than one year
highest on team) $3mm ARR revenue due to strong communication and customer retention Ranked #1 or #2 sales & marketing performer from 2006 toteam of 25 to 35 sales reps) Recipient of President’s Club Award (Designated for top sales in company) for 2010, 2011, 2012 Helped increase team sales by 60% (+$10mm) by outperforming sales quotas & increasing team quotas Additional Aggregate Experience 9 years Real Estate Investor, Business Owner 6 years Startup Founder , Digital Marketing E-commerce, Leadership 5 years Supervisor, Operations, B2B & Inside Sales, Startup & SME Sales, Finance & Banking 4 years Facilitator, Teaching Assistant, Volunteer for
Sales & Marketing
Sales
Sales & Customer Service
Full-time / Interested in working remotely
More than 15 years
Sinclair
Business
Avatar of the user.
Product Management, Marketing, Customer Success (Machine Learning, Autonomous Driving)
More than one year
Marketing
International Sales & Marketing
PowerPoint
Full-time / Interested in working remotely
10-15 years
Villanova University
Engineering
Avatar of the user.
Avatar of the user.
Past
Customer Success: Strategic Accounts and Escalations @Zendesk
2022 ~ 2023
Strategic Customer Success
Within six months
CRM software
Salesforce
Tableau
Unemployed
Full-time / Interested in working remotely
More than 15 years
MIT Sloan Executive Education
Mastering Design Thinking
Avatar of Martin Octavianus Astardi.
Avatar of Martin Octavianus Astardi.
International Assistant Sales Manager @Jia Wei Enterprise Co., Ltd
2018 ~ Present
Business Manager
Within one month
Taipei, Taiwan (Permanent Resident) e-mail: [email protected] Work Experience (工作經驗) Jia Wei Enterprise Co., Ltd. | New Taipei City, Taiwan Primary Business: Automotive | International Sales Department Position: International Assistant Sales Manager, Sep 2018 ~ Present Responsible for the full sales cycle activities for B2B clients, as well as managing various aspects of e-commerce sales. Handle multiple e-commerce platforms. Set up sales targets and define KPIs for the department, ensuring alignment with the company's goals and objectives. Develop pricing strategies for both wholesale and retail sales, considering factors
E-commerce
Digital Marketing
Sales and promotion
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
National Taiwan University of Science and Technology
MBA in Industrial Management
Avatar of Alex Zoltan Pauncz.
Avatar of Alex Zoltan Pauncz.
Product Marketing Manager — SaaS @CData Software
2022 ~ Present
Director of Marketing
Within two months
in a B2B marketing agency and at an IT services firm. Raleigh, NC, USA Work Experience OctoberPresent Product Marketing Manager — OEM CData Software - Lead marketing for CData's largest line of business: OEM embedded integration - Set the vision for growth, aligning GTM to an ABM/ABX approach - Supported sales to win 26 new major SaaS deals & boost engagement by 50% - Provided a library of sales enablement assets to support the sales process - Delivered sales intelligence with win-loss analysis & Salesforce deal audit - Created highly researched, ICP-fit target account list - Created GTM bible using customer, market and competitor
Microsoft Office
Communication
Presentations
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
University of Missouri-Columbia
Journalism, Economics
Avatar of 邱琪晴.
Avatar of 邱琪晴.
Past
行銷策略顧問 @Northwest Education Access
2023 ~ Present
網路行銷、數位行銷、產品行銷
Within one month
improved project coordination. Marketing Intern. BaishanCloud Technology 07//2022 @ Seattle, USA • Strengthened B2B marketing plans for a SaaS company by implementing SEO strategy on the industrial blog and social media content when introducing CDN products and educating potential enterprise clients. • Monitored large digital media and sales data sets weekly. Provided and executed marketing suggestions based on data insight to optimize the overall marketing plans that are targeting enterprise clients in the gaming and e-commerce industries. • Partnered with the sales team to launch global product pitch fliers targeting North American and Southeast Asian
Word
PowerPoint
Google Drive
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Washington
communication-digital media
Avatar of Jeff McMahon.
More than one year
processing incoming orders with the appropriate payment terms and in a timely fashion. • Maintained Camelbak’s various prodeal formats; making sure product is up to date, processing orders accurately and following through with customers and third party sellers when necessary. • Demonstrated superior communication skills while replying to product, order, shipping, and other miscellaneous inquiries from customers and outside sales representatives via email and telephone. • Quickly and efficiently completed large amounts of order entry, free of error. • Prepared and organized substantial shipments of sample materials for outside sales representatives to advocate to potential cu...
Ready to interview
Full-time / Interested in working remotely
4-6 years
Sonoma State University
Communications
Avatar of Ade Fidyah Lestari.
Avatar of Ade Fidyah Lestari.
Declare Issue Department @Vantage Asset Management Ltd
2019 ~ Present
Within six months
Ade Fidyah Lestari Declare Issue Tuban, Indonesia Experienced Corporate Executive with a demonstrated history of working in the public relations and communications industry. Skilled in Retail, Customer Relationship Management (CRM), Asset Management, Corporate Communications, and Business English. Strong sales professional with a Bachelor's Degree focused in English Language and Literature, General from Universitas Airlangga. Pengalaman Kerja Declare Issue Department • Vantage Asset Management Ltd JanuariPresent Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Corporate Executive • PT. Eastern Logistics FebruariDesember 2018 Lorem ipsum
Word
Google Drive
PowerPoint
Employed
Part-time / Not interested in working remotely
6-10 years
Universitas Airlangga
English Language and Literature, General
Avatar of the user.
Avatar of the user.
Director of Business Development @CHANCE
2021 ~ Present
Vice-President
More than one year
Microsoft Office
Bloomberg(Terminal)
Pipedrive
Full-time / Interested in working remotely
10-15 years
EDHEC Business School
M.Sc. in Capital Markets and Master's in Management

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More than one year
Leader | Manager | Trainer
Dish
2021 ~ Present
Cincinnati, OH, USA
Professional Background
Current status
Job Search Progress
Professions
Sales Manager, Customer Service Manager, Service Technician
Fields of Employment
Electronics / Telecommunications
Work experience
More than 15 years work experience (10-15 years relevant)
Management
I've had experience in managing 15+ people
Skills
Loyalty
Proven Track Record
Product Knowledge
Sales Leadership
Management Team
Professionalism
Troubleshooting
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Energetic
Good Attitude
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Communication
Languages
English
Professional
Job search preferences
Positions
Retail Store Manager
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
No
Educations
School
University of Phoenix
Major
Business Management
Print

Larry Flynn

Leader | Manager | Trainer

513.720.4224

[email protected]

  Cincinnati, OH, USA

  • 10+ Years of Sales Management / Sales Training experience. 
  • 10+ years of Retail/B2B Sales experience with a proven track record of success. 
  • 10+ years of Customer Service & Troubleshooting experience. Experienced with Microsoft Office. 
  • Interviewing and Hiring experience. 
  • Proven track record of success with Team Development and Coaching. Multiple top Sales & Customer Service awards throughout my career. 
  • Led multiple stores to top rankings in Sales & Customer Service. 

 

Work Experience

Technical Support Agent  •  Dish

July 2021 - Present

  • Top performer in customer service resolution, call time, and customer service scores. 
  • Led our team in recommendation offer and success rate. 
  • Assisted in group coaching to develop under-performing team members by sharing best practices. 

Retail Store Manager  •  Midwest Mobility Solutions

September 2017 - January 2018

  • Drove a bottom performing store in MMS into a top 4 location within 5 months of being the store manager by training and coaching my sales team. 
  • Interviewed and hired new team members for my store. 
  • Directed daily store operations through merchandising, inventory control and cleanliness standards. 
  • Managed inventory audits and worked to reconcile any inventory discrepancies. 
  • Created a store schedule each month for my location to ensure coverage and business needs have been met. 
  • Led and executed all company initiatives ensuring sales and profitability goals are exceeded. 

Retail Sales Consultant  •  AT&T

September 2015 - November 2016

  • Led our store in key performance metrics such as sales, productivity and customer service requirements. 
  • Spearheaded new effective sales techniques for highly focused metrics by researching competitors and creating a comparison brochure for our store. 
  • Assisted with training/onboarding for new hires at my location. Mentored new staff to help develop best practices and sales techniques.
  • Provided product technical support and service.

Certified Lead Samsung Experience Consultant  •  Mosaic North America

June 2013 - March 2015

  • Exceeded company objectives with sales and customer service by turning one of the lowest ranked stores into a top store in the Cincinnati, Dayton, and Columbus markets. 
  • Partnered and built relationships with BestBuy Management team to gain support for Samsung products awareness and knowledge. 
  • Successfully trained more than 50 members of BestBuy staff. 
  • Supervised a sales force of 50 sales associates. 
  • Led consumer workshops bi-weekly to teach returning customers how to use their new Samsung devices. 

Retail Sales Consultant  •  T-Mobile

September 2011 - May 2013

  • Led my district in accessory sales, customer service scores, new activations, and recurring revenue. 
  • I took on additional responsibilities such as being nominated the Keyholder (Manager in Training), Small Business Captain and Blackberry Sales Lead for my store. 
  • Assisted with new hire training and coached/mentored staff to ensure smooth adoption of T-Mobile policies and procedures. 

Retail Store Manager  •  Wireless Express LLC

October 2010 - February 2011

  • Led new training/development procedures at my location that resulted in a bottom performing store becoming a top 3 store in our company within 4 months. 
  • Led our district in sales and customer service individually. 
  • Interviewed and hired new employees for my store. Trained and coached all new hires for stores in my district. 
  • Executed weekly coaching sessions with my sales team to help develop their sales/customer service skills. 
  • Strengthened the company's business by leading the implementation of a New Employee Orientation. 

Lead Retail Sales Consultant  •  Sprint

August 2007 - August 2010

  • Led our store in accessory, activation, insurance, data, and small business sales. 
  • Led our region in customer service scores, resulting in recognition from our Regional Sales Manger. 
  • Trained, coached and mentored staff on our products, systems, sales process, business changes, and new sales techniques to assist in their personal development. 
  • Nominated to be our store's Small Business Lead, Palm Captain and Windows Mobile Captain and Blackberry Captain. 
  • Worked directly with our management team to exceed sales quotas by utilizing outbound activities and brand awareness promotions. 

Education

University of Phoenix

Business Management

2010 - 2012

Resume
Profile

Larry Flynn

Leader | Manager | Trainer

513.720.4224

[email protected]

  Cincinnati, OH, USA

  • 10+ Years of Sales Management / Sales Training experience. 
  • 10+ years of Retail/B2B Sales experience with a proven track record of success. 
  • 10+ years of Customer Service & Troubleshooting experience. Experienced with Microsoft Office. 
  • Interviewing and Hiring experience. 
  • Proven track record of success with Team Development and Coaching. Multiple top Sales & Customer Service awards throughout my career. 
  • Led multiple stores to top rankings in Sales & Customer Service. 

 

Work Experience

Technical Support Agent  •  Dish

July 2021 - Present

  • Top performer in customer service resolution, call time, and customer service scores. 
  • Led our team in recommendation offer and success rate. 
  • Assisted in group coaching to develop under-performing team members by sharing best practices. 

Retail Store Manager  •  Midwest Mobility Solutions

September 2017 - January 2018

  • Drove a bottom performing store in MMS into a top 4 location within 5 months of being the store manager by training and coaching my sales team. 
  • Interviewed and hired new team members for my store. 
  • Directed daily store operations through merchandising, inventory control and cleanliness standards. 
  • Managed inventory audits and worked to reconcile any inventory discrepancies. 
  • Created a store schedule each month for my location to ensure coverage and business needs have been met. 
  • Led and executed all company initiatives ensuring sales and profitability goals are exceeded. 

Retail Sales Consultant  •  AT&T

September 2015 - November 2016

  • Led our store in key performance metrics such as sales, productivity and customer service requirements. 
  • Spearheaded new effective sales techniques for highly focused metrics by researching competitors and creating a comparison brochure for our store. 
  • Assisted with training/onboarding for new hires at my location. Mentored new staff to help develop best practices and sales techniques.
  • Provided product technical support and service.

Certified Lead Samsung Experience Consultant  •  Mosaic North America

June 2013 - March 2015

  • Exceeded company objectives with sales and customer service by turning one of the lowest ranked stores into a top store in the Cincinnati, Dayton, and Columbus markets. 
  • Partnered and built relationships with BestBuy Management team to gain support for Samsung products awareness and knowledge. 
  • Successfully trained more than 50 members of BestBuy staff. 
  • Supervised a sales force of 50 sales associates. 
  • Led consumer workshops bi-weekly to teach returning customers how to use their new Samsung devices. 

Retail Sales Consultant  •  T-Mobile

September 2011 - May 2013

  • Led my district in accessory sales, customer service scores, new activations, and recurring revenue. 
  • I took on additional responsibilities such as being nominated the Keyholder (Manager in Training), Small Business Captain and Blackberry Sales Lead for my store. 
  • Assisted with new hire training and coached/mentored staff to ensure smooth adoption of T-Mobile policies and procedures. 

Retail Store Manager  •  Wireless Express LLC

October 2010 - February 2011

  • Led new training/development procedures at my location that resulted in a bottom performing store becoming a top 3 store in our company within 4 months. 
  • Led our district in sales and customer service individually. 
  • Interviewed and hired new employees for my store. Trained and coached all new hires for stores in my district. 
  • Executed weekly coaching sessions with my sales team to help develop their sales/customer service skills. 
  • Strengthened the company's business by leading the implementation of a New Employee Orientation. 

Lead Retail Sales Consultant  •  Sprint

August 2007 - August 2010

  • Led our store in accessory, activation, insurance, data, and small business sales. 
  • Led our region in customer service scores, resulting in recognition from our Regional Sales Manger. 
  • Trained, coached and mentored staff on our products, systems, sales process, business changes, and new sales techniques to assist in their personal development. 
  • Nominated to be our store's Small Business Lead, Palm Captain and Windows Mobile Captain and Blackberry Captain. 
  • Worked directly with our management team to exceed sales quotas by utilizing outbound activities and brand awareness promotions. 

Education

University of Phoenix

Business Management

2010 - 2012