staff to help develop best practices and sales techniques. Provided product technical support and service. Certified Lead Samsung Experience Consultant • Mosaic North America JuneMarch 2015 Exceeded company objectives with sales and customer service by turning one of the lowest ranked stores into a top store in the Cincinnati, Dayton, and Columbus markets. Partnered and built relationships with BestBuy Management team to gain support for Samsung products awareness and knowledge. Successfully trained more than 50 members of BestBuy staff. Supervised a sales force of 50 sales associates. Led consumer workshops bi-weekly ...

initial conversation to create dialogue and find the customers' needs and wants/ deal breakers, as well as overcoming initial objections; Setting up meetings both in person and virtual with customers; Meeting with the customer and creating a base plan to best suit the needs of the individual; Demonstrating vehicle product knowledge and and building value in the product and myself; Strategizing together with clients on payment goals and finalizing transactions; Delivery of vehicle/demonstrating the product at end of sale as per its features to insure satisfaction; Following up with customers and ensuring repeat business as well as

SeptemberApril 2019 Maintained knowledge of new wireless devices, pricing plans, promotions, and service features Performed daily opening and closing procedures -maintain store appearance File warranty and insurance claims Conducted interviews / recruited new hires. Retail Sales Associate T-Mobile OctoberSeptember 2017 Activate wireless phone and data services Maintain visual merchandise File warranty and insurance claims Identify customer needs and accept payment Drives sales through engagement of customers, suggestive selling, and sharing product knowledge Issued receipts and processed refunds, credits or exchanges Opened and closed store independently and prepared nightly bank drop for manager EducationEverest College Med...

exceeded revenue goal every quarter with a highlighted 26% growth in third quarter ofAcquired second highest number of agreements on the Team inImproved contract compliance from 33% to 66% in portfolio. Partner with Account Managers, Legal, Marketing, and Sales Ops Teams to improve legal and sales language that expedited product's sales cycle. Closed an account with a returned, signed agreement in 23 minutes Peer mentor Account Managers by ramping up Southwest network and product knowledge, coached SWABIZ demos and facilitated webinars to sharpen sales acumen, Represented Southwest's Corporate Travel Team at the Dallas Business Journal's

Product Management • Teletrac Navman NovemberPresent Responsible for defining and managing product roadmap from start to finish; translating ideas into strategy and features; and exercising a strategic approach to break down complex problems, solve problems, and execute initiatives. I oversee product vision; product innovation and product design; and aligning the product portfolio to ensure business goals and customer expectations are met or exceeded. I oversee a team responsible for the full spectrum of product management including strategic market planning, product concepts and roadmap, product requirements, creating business plans, market positioning, and supporting product launches. Senior Product Manager • Teletrac

cutting-edge, proprietary TMS. - Prospect and qualify new carriers through cold-calling and advanced sales techniques. - Obtain and qualify safety ratings, necessary paperwork, and compliance standards for all full truckload carriers. Amazon, Retail Experience Manager, Device Sales, Oct 2017 ~ Aug 2018 Salt Lake City , Utah - Attract and engage customers while exhibiting deep product knowledge and displaying product features, pricing and program offers. - Hire and manage a team of sales associates with accompanying responsibilities of allocating and directing work, managing performance and any disciplinary issues, providing regular feedback to support employees’ growth, on bo...

trips to ensure their safety * Applies effective communication to all passengers to ensure a smooth ride * Provides support to all staff when needed. DecemberJune 2016 Customer Service Representative Comcast * Successfully handled an average of 85 customer inquiries and complaints per day with a 94% customer satisfaction rate * Maintained a knowledge base of the evolving product offerings and improved customer retention by 8% by proactively recommending new products to existing customers * Analyzed and provided support with billing issues to internal teams for review or correction with business and QA teams * Knowledgeable in every aspect of work duties, performing with energy