Languages

English        

German      

Projects

Gainsight CS

Global implementation of Gainsight for Customer Success. Data driven software that required for me to learn not only business processes surrounding Customer Success but also data architecture in Infobip.  After implementation became tool owner in charge of further development of automation and closely working with Gainsight Admins . Super Admin level knowledge acquired.

Mavenlink PSA

Global implementation of PSA software. Learning about Professional Services, Salesforce, business processes and the rest of Infobip internal departments & software structure to be able to implement such a complex enterprise software. Project a full success with Mavenlink now being primary tool for Professional services. After implementation became tool owner in charge of further development of automation and closely working with Mavenlink Admins. Super Admin & Insights level knowledge acquired.

Beauty Outlet Croatia

Project lead, coordinating inhouse team of 4 and two external teams. Creating a Outlet Webshop with small budget, external Webshop provider and a project that spread over 4 countries. Created business processes, workflow, educated warehouse staff, CMS education also. Implementing Corvus Pay with all the necessary adjustments to the Webshop. Project took two months to make, and it was successfully launched min September 2020. Check it out at https://hr.beautyoutlet.shop

Acquisition of Everet Zagreb

Adding Everet Zagreb to Orbico Beauty d.o.o. Transfer of all IT assets including servers, network hardware, laptops, computers and smartphones. Expanding existing network hardware, transferring all employees to Orbico domain, managing rights and training for the new employees. New IT contract negotiation and implementation.

Sales tracking for Beauty Advisors 

Created and implemented sales tracking for Beauty Advisors by using Route Master. Until now Beauty Advisors were tracking their sales by using whatsapp and mail to contact their team manager or BM for different brands. Also at the and of the month they would spend hours to get every sale into a massive Excel table and send it to team manager. Now they use a RM solution via smartphones that allows them to put in the system every item that they sold. After words they write down a questionnaire with some Basic information about the day. The data are transferred into Backoffice and the system automatically generates an daily and monthly report. The also have and report that allows them to track their sales month to date. There is no need for Excel table at the and of the month since it is all automated.

Retail Inventory Check by Smartphone 

Implemented a process that allowed the company to do the yearly Inventory check in retail shops (9 across Croatia) by smartphones. Until now, we used Microsoft Access with a database that needed to be filled after the store was closed the day before, and the check was made by carrying laptops with barcode scanners. After we transferred it to Excel table then finally import it into the retail software. Now everything is done by phone, no need to prepare tables, data is acquired live from the retail shop via service, scanning also through the smartphone and after words it is transferred to retail software. Managed to reduce people needed to do the check by 30%. Speeded up the process by 50% and reduced stress involved in the check. Also cut the need to carry laptops and use Excel tables.

Central Warehouse Croatia

Croatia Warehouse became the central warehouse for Croatia and Slovenia. Project management that involved coordinating people in two companies, EDI provider, GLS and IN TIME API management. In charge of processes for two ERP-s Navision and Pantheon and implementing solutions via EDI. Also, implementing the processes for WMS system in Croatia to accommodate the new role. Hardware management and software updates for the Croatian warehouse. Upgraded the processes in Warehouse that accommodated 40% rise in stock and 20 new people employed. New hardware installed also.  

FABUspot Webshop

In charge of creating business processes for Webshop. Creating workflow between CMS - NAV09 - WMS - WAND. Project took a whole year to complete. Needed to coordinate and consult with 4 outside teams and also 4 in company teams to be able to make a efficient business flow so that the Webshop could run correctly. 4000 SKU, two ERP that have no communication with each other, Digital team with specific needs and a year later the project was successfully launched. 

Check it out at www.fabuspot.com

Awards

Business:

Orbico Best idea 2020 - Beauty Outlet E-commerce

1st place on Best Idea 2020 competition in category Best Implementation with project Beauty Outlet. Competition combines projects from 21 countries in 9 categories throughout Europe.

Personal:

Croatian Minifootball Player of the Decade 2012 - 2022

Croatian Minifootball National Team Player - 3x European Championship Finalist

Best Croatian Minifootball Goalkeeper 2020

Interests 

Sports, Travel, Food, Music

Additional

B Category Drivers license