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4-6 years
6-10 years
10-15 years
More than 15 years
Media Planning Assistant Manager @DAC_台灣迪艾思股份有限公司2023 ~ Present
・
Account Manager
Within one month
Employed
・
Ready to interview
Full-time / Not interested in working remotely
4-6 years
National Taiwan University
・
Bachelor
產品總監 @禾亞數位科技股份有限公司2022 ~ Present
・
Product manager, Senior Product Manager, Product Director
Within one month
.wixsite.com/profile Skill Product Planning Strategy and roadmap Business model analysis User research Data insight analysis Product prototyping Product Development Backlog prioritization Metrics definition and tracking Minimum Viable Product PRD and business flow design Research on technical documentation Project Management Team leadership Organizational workflow Agile methodology Cross-Functional collaboration Schedule, Cost, and Risk management Work Experience Group Product Manager HOYA BIT Ltd. | JulPresent Responsibilities Organize and drive product strategy, roadmaps, and milestones to achieve long-term goals. Iterate on web, Android, and iOS multi-platform products through research and data analysis. Conduct research
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
國立台灣科技大學 National Taiwan University of Science and Technology
・
電機工程系
Service Manager @Geekplus International Co. Ltd2020 ~ Present
・
COO or Head of Operations or Head of Sales/Business Development
Within one month
Chi Kit (Cherkie) WONG International Exposure | Seasoned Operations Head | Strategic Development Expert | Service Optimization Specialist NG13, Nottingham, United Kingdom Results-driven professional with over a decade of progressive experience in operational leadership, service management, and strategic development within multinational environments. Proven track record of spearheading initiatives to expand service operations, optimize profitability, and drive revenue growth across the APAC region. Skilled in team building and development, with a focus on nurturing talent and fostering a culture of excellence and collaboration. Demonstrated expertise in implementing governance structures, process optimization, and cross-functional collaboration to streamline operations and enhance
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Hong Kong Polytechnic University
・
Bsc Hon Hotel Management
Sr. iOS Developer @17LIVE2022 ~ Present
・
iOS Developer
Within one month
王富生 Over 6 years of experience in iOS development with creating stable, maintainable, and flexible systems. Experienced in developing features and optimizing app performance through cross-functional collaboration to enhance the user experience. Skilled at refactoring legacy code to improve maintainability and scalability and optimize app performance. Passionate about technology and always eager to learn and apply new skills. Taipei City, Taiwan 工作經歷 Sr. iOS Developer • 17LIVE 三月Present 1. **Video Replay Feature Design and Development** - Collaborated with Android and backend engineers to conceptualize and implement video replay
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
南臺科技大學
・
電機工程
Past
Lead of Country Product Manager @Asus 華碩電腦股份有限公司2022 ~ 2023
・
Business Development / Product Manager / Product Marketing/ Strategy Manager
Within one month
Jimmy Lu (呂正彥) Senior Product Manager [Consumer Electronics Expatriate PM/Sales/BD] Entrepreneurship business development & management Leadership flexible & efficient international/cross-functional organizing Target-oriented project lead & SOP consolidation, product lifecycle management Begin with the end in mind Go-to-market execution Taipei, Taiwan < > London, UK https://www.linkedin.com/in/itsjimmy/ [email protected] Work experience Senior Product Manager [Consumer NB & Gaming ] • ASUSTeK Computer Indonesia JulDec 2023 | Jakarta, Indonesia Key responsibilities & Achievements - #business management #business development #team leading #cross-functional organizing
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立陽明交通大學(National Yang Ming Chiao Tung University)
・
Bachelor of management , Management of Transportation and LogisticsPast
Senior Firmware Engineer @Artesyn Embedded Technologies2019 ~ 2022
・
韌體工程師/軟體工程師/控制工程師/演算法工程師/
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
日本電氣通信大學 The University of Electro-Communications (UEC)
・
Robotics EngineeringPast
Institutional Product Manager @Binance2022 ~ 2023
・
Business Development / Product Manager / Product Marketing/ Strategy Manager
Within two months
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立清華大學(National Tsing Hua University, NTHU)
・
科技管理
Past
Innovation and R&D Management class apprentice @台灣大學 進修推廣學院2022 ~ 2022
・
Project Manager
Within three months
Home automation (Sustain) 7. Hydroponic growth system (NPI & Sustain) 工作經歷 Career transition MayPresent · 1 year 5 months Completed the Innovation and R&D Management course at the National Taiwan University Extension College. Skills honed: product strategy and lifecycle management and proficiency in project coordination and cross-functional collaboration. Proposed Optimization of POS Systems Based on Practical Experience as a Part-Time Bookstore Sales Assistant. To enhance user satisfaction and operational efficiency. Demonstrated innovative thinking through UI/UX planning and wireframing.Focus on streamlining the customer checkout experience. Commitment to
Unemployed
・
Ready to interview
Full-time / Not interested in working remotely
4-6 years
St. John's University
・
at Department of Business Administration.
Senior Marketing Planner @聯合報股份有限公司 2021 ~ Present
・
行銷企劃、活動策展人、專案經理、產品經理、商務開發
Within one month
Doris Lai 賴怡均 專案管理／活動策展 ／行銷宣傳 ／ 異業合作／跨部門溝通 ５年行銷經驗，走過 新創媒體、公關代理商與品牌端 認為工作上最重要的是「定義與解決問題」 在邏輯思考與跨部門溝通上具有良好的能力，具有強烈好奇心並樂於分享 高度壓力下
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
私立世新大學
・
公共關係暨廣告學系
Senior Global Business Development Manager @Yoka Games2023 ~ Present
・
Senior Business Development Manager
Within one month
members to reach weekly and monthly sales goals. Overseas Sales Representative • Tri_Marine International 六月六月 2016 Kaohsiung, Taiwan (Hybrid) - Maintain relationship with existing clients and suppliers. - Travel overseas and monitor the production. - Independently work with people from different cultures, negotiate when needed. 學歷文藻外語大學 Wenzao Ursuline University of Languages Spanish文藻外語大學 Wenzao Ursuline University of Languages Spanish 技能 Business Development Project Management Negotiation Gaming Cross-Functional Collaboration Product Management Market Analysis 語言 Chinese — Native or Bilingual English — Professional Spanish — Intermediate
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
文藻外語大學 Wenzao Ursuline University of Languages
・
SpanishThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
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Leadership
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Within six months
Highly skilled in the art and science of customer success account escalation management with the ability to approach each situation with empathy, humility and emotional intelligence.
Zendesk
・
2022 ~ 2023
Professional Background
Current status
Unemployed
Job Search Progress
Professions
CRM Specialist, Customer Service / Support
Fields of Employment
SaaS / Cloud Services
Work experience
More than 15 years
Management
I've had experience in managing 1-5 people
Skills
Languages
English
・
Native or Bilingual
Job search preferences
Positions
Strategic Customer Success
Job types
Full-time
Locations
Boston, MA, USA, Portsmouth, NH, USA, Cambridge, MA, USA
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
MIT Sloan Executive Education
Major
Mastering Design Thinking
Todd Jacobsen
7 S Pond St, Newbury, MA, USA
9785905042
[email protected]
https://www.linkedin.com/in/tjacobsen/
20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction.
My area of expertise include:
Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth
Work Experience
Director of Strategic Accounts and Escalations • Zendesk
January 2022 - June 2023 | Boston, MA
- As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs.
- Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs, emphasizing operational excellence.
- Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities.
- Directly engaged with leadership of top-tier customers to create tailored strategic account plans, enhancing communication and alignment on business objectives.
- Introduced data-driven models for customer health scoring, driving effective customer prioritization, and proactive risk identification and engagement.
- Established an internal SVP-level CX Governance Council for cross-functional collaboration and meeting retention goals.
Executive Customer Success Manager • Citrix
July 2020 - December 2021 | Boston, MA
- Formulated and executed strategies to drive enterprise customers' successful outcomes.
- Achieved 65% increase in SaaS/Cloud product adoption for a portfolio exceeding $30M ARR.
- Managed relationships at both executive and manager levels, showcasing effective communication.
- Led collaborative efforts across internal teams for proactive and reactive success planning.
- Identified and pursued cross-sell and up-sell opportunities while conducting Executive Business Reviews.
Director, Critical Escalation Management and Customer Success Manager • Salesforce
August 2015 - July 2020 | Boston, MA
- Built and led company-wide programs for critical situation management, emphasizing operational excellence.
- Coordinated cross-functional teams for rapid issue resolution, enhancing cross-functional collaboration.
- Launched proactive engagement models for at-risk customers during high-impact periods, showcasing problem-solving skills.
- Developed strategic proactive and reactive success plans for corporate acquisitions, emphasizing change management.
- Implemented product and process feedback loops for continuous improvement, fostering innovation.
- Provided training to enhance crisis management and engagement skills, demonstrating leadership capabilities.
Critical Accounts Director • Marketo, an Adobe Company
May 2014 - August 2015 | San Mateo, CA
- Established a Critical Accounts and Strategic Escalations Program to resolve impactful situations, emphasizing operational excellence.
- Conducted executive-level critical customer escalation meetings, showcasing strong communication.
- Expedited issue resolution and conducted post-event analysis, focusing on problem-solving.
- Ensured long-term relationship sustainability, fostering collaboration.
Critical Accounts and Escalations Director • SuccessFactors
April 2013 - May 2014 | South San Francisco, CA
- Managed highly escalated accounts and utilized customer analytics to identify at-risk customers.
- Provided proactive and reactive account management for strategic cloud customers.
- Cultivated trust with key decision-makers to boost satisfaction and reduce attrition risk, emphasizing communication and change management.
Principal Customer Success Technologist • Salesforce
September 2011 - April 2013 | Boston, MA
- Drove technical success for portfolio of enterprise SaaS CRM customers.
- Became trusted technical advisor and ensured they received top value for investment in Salesforce.com.
- Partnered effectively with all levels of personnel across organizations.
Senior Principal Critical Accounts Manager • Oracle
August 2006 - September 2011 | Boston, MA
- Providing the highest level of customer escalation management for Oracle Global Support Services.
Support Account Manager • Oracle
June 2004 - August 2006 | Boston, MA
- Overall responsibility for developing effective communication plans and long-term relationships with Siebel’s largest and most important customers to ensure 100% success within the Technical Support operation.
Principal Technical Account Manager • Oracle
January 2000 - January 2004 | Boston, MA
- A critical role in ensuring the successful adoption, use, and satisfaction of customers by acting as a bridge between the customer and Oracle, advocating for the customer's needs, and helping them achieve them achieve their business objectives.
Education
MIT Sloan Executive Education
Mastering Design Thinking • 2019 - 2020
ExecEd certificate program for learning a proven, systematic approach to new product development. Coursework including driving innovation, growth, and the customer experience.
University of New Hampshire
History • 1986 - 1991
Minor in Architecture
Volunteering and Community Service
Leukemia & Lymphoma Society (LLS)
Executive Leadership Committee • 2018 - 2019
Corporate Fundraising Team Lead for Salesforce & Citrix • 2017 - 2021
- Developed and led company-wide fundraising efforts that collected more than $5M for blood cancer research
- Awarded Top Corporate Fundraising honors each year.
Skills
- CRM software
- Salesforce
- Tableau
- Gainsight
- Risk Management
- Escalation Management
- Customer Success
- Change Management
Languages
- English — Native
Todd Jacobsen
7 S Pond St, Newbury, MA, USA
9785905042
[email protected]
https://www.linkedin.com/in/tjacobsen/
20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction.
My area of expertise include:
Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth
Work Experience
Director of Strategic Accounts and Escalations • Zendesk
January 2022 - June 2023 | Boston, MA
- As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs.
- Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs, emphasizing operational excellence.
- Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities.
- Directly engaged with leadership of top-tier customers to create tailored strategic account plans, enhancing communication and alignment on business objectives.
- Introduced data-driven models for customer health scoring, driving effective customer prioritization, and proactive risk identification and engagement.
- Established an internal SVP-level CX Governance Council for cross-functional collaboration and meeting retention goals.
Executive Customer Success Manager • Citrix
July 2020 - December 2021 | Boston, MA
- Formulated and executed strategies to drive enterprise customers' successful outcomes.
- Achieved 65% increase in SaaS/Cloud product adoption for a portfolio exceeding $30M ARR.
- Managed relationships at both executive and manager levels, showcasing effective communication.
- Led collaborative efforts across internal teams for proactive and reactive success planning.
- Identified and pursued cross-sell and up-sell opportunities while conducting Executive Business Reviews.
Director, Critical Escalation Management and Customer Success Manager • Salesforce
August 2015 - July 2020 | Boston, MA
- Built and led company-wide programs for critical situation management, emphasizing operational excellence.
- Coordinated cross-functional teams for rapid issue resolution, enhancing cross-functional collaboration.
- Launched proactive engagement models for at-risk customers during high-impact periods, showcasing problem-solving skills.
- Developed strategic proactive and reactive success plans for corporate acquisitions, emphasizing change management.
- Implemented product and process feedback loops for continuous improvement, fostering innovation.
- Provided training to enhance crisis management and engagement skills, demonstrating leadership capabilities.
Critical Accounts Director • Marketo, an Adobe Company
May 2014 - August 2015 | San Mateo, CA
- Established a Critical Accounts and Strategic Escalations Program to resolve impactful situations, emphasizing operational excellence.
- Conducted executive-level critical customer escalation meetings, showcasing strong communication.
- Expedited issue resolution and conducted post-event analysis, focusing on problem-solving.
- Ensured long-term relationship sustainability, fostering collaboration.
Critical Accounts and Escalations Director • SuccessFactors
April 2013 - May 2014 | South San Francisco, CA
- Managed highly escalated accounts and utilized customer analytics to identify at-risk customers.
- Provided proactive and reactive account management for strategic cloud customers.
- Cultivated trust with key decision-makers to boost satisfaction and reduce attrition risk, emphasizing communication and change management.
Principal Customer Success Technologist • Salesforce
September 2011 - April 2013 | Boston, MA
- Drove technical success for portfolio of enterprise SaaS CRM customers.
- Became trusted technical advisor and ensured they received top value for investment in Salesforce.com.
- Partnered effectively with all levels of personnel across organizations.
Senior Principal Critical Accounts Manager • Oracle
August 2006 - September 2011 | Boston, MA
- Providing the highest level of customer escalation management for Oracle Global Support Services.
Support Account Manager • Oracle
June 2004 - August 2006 | Boston, MA
- Overall responsibility for developing effective communication plans and long-term relationships with Siebel’s largest and most important customers to ensure 100% success within the Technical Support operation.
Principal Technical Account Manager • Oracle
January 2000 - January 2004 | Boston, MA
- A critical role in ensuring the successful adoption, use, and satisfaction of customers by acting as a bridge between the customer and Oracle, advocating for the customer's needs, and helping them achieve them achieve their business objectives.
Education
MIT Sloan Executive Education
Mastering Design Thinking • 2019 - 2020
ExecEd certificate program for learning a proven, systematic approach to new product development. Coursework including driving innovation, growth, and the customer experience.
University of New Hampshire
History • 1986 - 1991
Minor in Architecture
Volunteering and Community Service
Leukemia & Lymphoma Society (LLS)
Executive Leadership Committee • 2018 - 2019
Corporate Fundraising Team Lead for Salesforce & Citrix • 2017 - 2021
- Developed and led company-wide fundraising efforts that collected more than $5M for blood cancer research
- Awarded Top Corporate Fundraising honors each year.
Skills
- CRM software
- Salesforce
- Tableau
- Gainsight
- Risk Management
- Escalation Management
- Customer Success
- Change Management
Languages
- English — Native