. Start a business MUMUYA Collection Co., Ltd MayOct 2022 Taipei, Taiwan MUMUYA Collection is an eCommerce platform which is selling toiletries and perfume. Maintained focus on customer satisfaction and brand diversity, enhancing the shopping experience for buyers across multiple sectors Managed an eCommerce platform specializing in the sale of toiletries and perfume, offering a diverse range of brands. Oversaw multi-brand retail operations, facilitating customer access to various options, enabling comparison of prices, features, and specific requirements. Director of Global Business Strategy 17LIVE Inc. JunSept 2020 Hong Kong Reason of leaving: Due to the

Ian Lin Result-oriented professional with expertise in Management Information Systems (MIS) development and Field Application Engineering (FAE) in the cybersecurity industry. Skilled in providing technical support, software development, and customer relationship management. Seeking a challenging role to leverage technical expertise and contribute to the success of innovative software solutions. Hsinchu, Hsinchu City, Taiwan Work Experience FAE • 全景軟體股份有限公司(Changing Information Technology) 九月Present ‧ Provided pre-sales and post-sales technical support for software products in the cybersecurity industry. ‧ Collaborated with sales teams to understand customer requirements

形成分析結果。 2.針對公司自身倉庫優勢與業務流程，與母公司進行定價策略討論，形成第一版公開價格。 3.根據項目業務邏輯，找到項目的市場營銷點，並且協助製作關於項目宣傳的視頻與宣傳文案。同時根據中國本地業務拓展需求，建立

led to a 10% decrease in customer complaint cases. Churn Rate Optimnization ◆ Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. ◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. ◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. - Reduced overall churn by 1.53% - Increased conversion rate from purchase page to checkout by 10%. Up-selling and Product Experience Optimization ◆ Decomposition of UJM and data

PostgreSQL / Redis / NodeJS / GCP Participated in the development of 'Hanami', an entertainment app utilizing a microservices architecture, which included features such as FFmpeg media processing and event-based prize drawings. Participated in the development of a third-party payment platform using blockchain technology, which included contract operations and transaction functionalities. Machvisio Inc Co, Associate Researcher, Aug 2020 ~ Apr 2021 Golang / Mysql / AWS Participated in the development of a blockchain project aimed at establishing a city currency (Token) for daily use, enabling the payment of fees and various consumer transactions. Extreamax Inc Co

...等。 Project Manager 頂準創新行銷顧問公司Taipei, Taiwan 網路工商服務產業B2B業務開發、廣告行銷顧問服務、客戶服務、B2C客訴處理 SEO業務開發、客戶服務 人員培訓 學歷 東海大學 Landscape Architecture AprJan 2012 技能 People Operations 組織文化與員工投入度 員工關係與體驗 員工培訓 招募 Company Operations

based on market insights and performance data to optimize results. Business Specialist • Tech Mahindra JuneNovember 2022 Formulated and executed sales strategy to acquire new clients and expand market presence. Identified potential clients and built partnerships through good communication and negotiating. Join hands with internal teams to manage sales funnel and streamline processes. Presented and negotiated sales agreements to achieve mutually beneficial outcomes. Kept up with industry developments and modified tactics as necessary to stay competitive. Business Development Executive • TeleWorld FZCO AprilMay 2017 Created and implemented e-commerce plan to drive online sales growth.