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trends and technologies to deliver 100% high-quality solutions that exceed clients expectations. Skills and Tools HTML, CSS, Sass, Bootstrap, JavaScript, PHP, MySQL, Git, GitHub, RESTful APIs, WordPress, Elementor, WooCommerce, eCommerce, GSAP, SEO, Cross-browser compatibility, Web security, Web accessibility, Performance optimization, Responsive design, UI and UX design, Webflow, Agile methodologies, Communication, Collaboration, Analytical thinking, Problem-solving, Attention to detail, Product strategy, Project management, Figma, Adobe Photoshop, Adobe Illustrator, Trello, Jira. Work Experience WordPress Developer • Boastack, Nigeria JANUARYPRESENT Collaborated closely with design and content teams to craft visually appealing and responsive websites, resulting in a remarkable 25% increase

business directions Filled information gap for team members in the US and Taiwan Mitigated gap between expectation and implementation through timely feedback in standup meeting Sr. Business Analyst (Remote) • Dell Technologies JanuaryJanuary 2022 Worked with 6 cross function teams to develop 5 software solutions (M365 RPA + VBA) using Agile methodologies. Quotation process was speeded up by 96%, from 2 hours to 4 minutes Led intern to automate monthly manual reports, which improves process time by 76% and data accuracy by 10% Business Analyst • DHL Express JuneJune 2018 Worked cross-functionally to automate internal processes by developing VBA

Web Content Designer State of Connecticut Website modernization for the State of Connecticut with user-focused design Web content, homepages, landing pages, and knowledge-base articles AI and chatbot user acceptance testing, chatbot content, and design Content strategy, SEO, keyword research, meta tags, and relevant content Cross-functional teams and Agile methodology JanuaryApril 2023 Copywriter, Editor, and Social Media Manager Freelance/Contract Copywriting, content writing, editing, and SEO Social media marketing, social media strategy, and analytics Content design, website management Industries: healthcare, education, government, and technology SeptemberFebruary 2018 Content Writer and Social Media Adobe Copywriting, Social Media Content Marketing

Web Developer • Highwing • Developed and implemented a comprehensive testing strategy, resulting in a 30% reduction in defects and an 80% increase in testing efficiency. • Led the migration of legacy systems to modern, cloud-based architectures, resulting in a 50% reduction in maintenance costs and improved system reliability. • Introduced agile methodologies and tools, resulting in a 20% increase in team productivity and a 40% reduction in project timelines. • Developed and maintained technical documentation, resulting in a 50% reduction in onboarding time for new team members. • Proactively engaged with open-source projects and communities, garnering recognition and fostering

the Technical Lead for NEBJP, orchestrated a comprehensive cross-functional collaboration between QA, SRE, and support teams. Led extensive end-to-end testing and rapid response initiatives, significantly improving system reliability and operational readiness in production environments. • In my role as Application Lead, I championed the adoption of Agile methodologies, serving as Scrum Master for multiple high-impact projects. I fostered a culture of collaboration and continuous improvement by implementing pair programming practices, which elevated code quality and eradicated code inefficiencies. JanJan 2020 Rooit Inc., Taipei, Taiwan Co-founder & CTO (3y+) • Create, develop, architect

Vic Y.H Cheng Design everything • Designer | Maker | Thinker Singapore Utilizing my design methodology in research, design strategy, wireframe, IA, user interface design, prototyping, and user testing I have had a positive impact and business value on a wide range of cross platform products including K12 education, push ads, unified communication system, voice UI, collaboration tools, drawing app, etc. • UX/UI Design • Design management • Team management • User Research • Service Design • Product Design • Design system library Work Experience Senior Product Designer • RingCentral JulyPresent Gartner leading UCaaS cross-platform product design for desktop, web and mobile. • E2E design

principles, and practices. Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, demos, and other scrum-related meetings Empowered teams to self-organize and grow cross-functionality Worked closely with product owners in backlog management and continuous delivery of features Educated and reinforced scrum framework and an agile methodology for team members and key stakeholders. Model core Agile principles of collaboration, prioritization, team accountability, and visibility, ensuring the consistent application of a scrum framework across the team. Protect development teams from outside distractions, impediments, or team conflicts, and maintain focus on the pro..