CakeResume Talent Search

Connectel Inc. OctoberMayManaged a team of 4 members to complete tickets and requests in a timely manner while maintaining SLAs and customer agreements. - Drove processes and improvements to ensure requests and orders are completed within advertised expectations. - Became proficient in the MaaS360 Mobile Device management system. - Managed customer inventory and device provisioning in-house. - Worked mainly with IOS and iPad devices - Maintained notation and documentation in the Zendesk ticketing system to manage individual customer needs and changes. - Respond to tickets via multiple methods of communication including email, web, and phone. - Managed features and

feedback for process enhancements Utilized Microsoft Excel for comprehensive reporting on a daily, weekly, and monthly basis Strengthened team performance by training, overseeing, and mentoring new recruits Optimized customer service by strategic scheduling of team members Customer Service Representative • Cicil.co.id JanuaryAugust 2020 | Jakarta, Indonesia Responsibilities Boosted customer satisfaction by resolving issues effectively. Managed 70+ customer communications daily via Zendesk. Assured smooth processing by tracking & monitoring orders. Improved client applications via thorough reviews & reporting. Customer Service Representative • GraPARI Mitra Telkomsel Banjar OctoberDecember 2017 | Banjar, Indonesia Responsibilities Managed customer bill payments and product

Devan Aggarwal Successful Business Intern Devan Aggarwal Devan Aggarwal, an aspiring entrepreneur, has filled his time with numerous business-related internships. He founded Yodeling Llama - a tech startup focused on Instagram and acquired over 2 million followers based on a creative and engaging content strategy. Over the course of three years with the apparel brand, he set up drop-ship arrangements for selling hoodies, iPhone cases, and t-shirts across Europe and the United States. He managed customer inquiries regarding the company’s products. Devan Aggarwal completed a three-week residential program at Stanford University.

B.B.A. in Business Administration Work Experience Business Development Specialist for Taiwan & Australia markets Jan 2022 ~ Now Campanyon ( European Startup ) Remote Work Campanyon is a booking platform for nature and sustainable accommodation. Expanded Taiwan & Australia markets to grow the supply of hosts. Created and managed sales pipeline and was the overall point of contact for the Taiwan & Australia markets. Inbound and outbound support/sales (phone and email). Contacted hosts during onboarding and sales conversations. Delivered exceptional customer support to both hosts and users of the platform. Provided users with

Delivered consultation and best-practice recommendation to executive stakeholders; responsible for 7 to 8 concurrent engagements ranging from $50k to $150k deals Collaborated with product development and professional service teams to affect portfolio customizations and priorities; contributed to multiple epics and developed 20+ user stories for specialized use cases Customer Success Manager, Informatica, Toronto, ON, NovJuly 2019 Managed customer success journey for enterprise customers in multiple industry verticals; responsible for over $3M ARR Collaborated with client executive management to ensure product adoption and business outcome achieved; ensured 95% renewal rate under portfolio Acted as a product-agnostic trusted technical

Scheduled appointments and assessed project interest with partners and customers - Collaborated with teams to resolve customer issues - Maintained accurate collection records and provided reports - Reviewed data routing and monitored field collectors' reports - Followed up on field cases and reconciled plans with the Collection Manager - Handled invoice handovers and reminded PTP customers to collectors - Reconciled cash collection reporting and ensured payments - Quality checked photo visits from collectors DesemberMaret 2022 Bojonegoro, Jawa Timur Administrative Specialist PT. Indomobil Finance Indonesia - Monitored customer payments and managed collector targets - Conducted follow-ups through notices and calls for unpaid customers - Managed document distribution and unit

pallets and securing odd sized items (lumber, building materials) onto trucks. Quickly gained familiarity with product location and store layout to efficiently work orders and assist customers Replenished products on shelves, corrected inventory counts and resolve out of stock orders with customers Owner, 2017 ~ April, 2020 CP Carpentry, LLC Managed marketing, customer relations, finance and all day to day operations of business Identified target customers and launched brand with social media marketing strategy to drive sales Forged strategic relationships with local businesses to sell my products and increase brand awareness VoIP Product Manager, Jan 2012 ~ Dec 2017 Windstream formerly