IT Manager, Web Developer, IT Trainer, Scrum Master
IT Analyst, Jun 2017 ~ Feb 2018 Monitor support tickets submitted from assigned sites via IBM Nimbus cloud ticketing system and resolve issues within SLA. Document work performed (and steps to resolve issues) within ticketing system for audit or knowledge base purposes. Troubleshoot and resolve printer (or print) issues, Office 365 email and Desktop issues. Perform proactive support activities including: Checking computer labs & media centers several times per week. Governor Juan Luis Hospital, Systems Analyst, Jul 2014 ~ Feb 2017 Computer programming, Design and Analyzing of Data Processing Systems, Develop, Design and support of Intranet Web application with
Colorado Technical University・
Information Technology