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April Yen Communication, Marketing and Operation Expert Taipei, Taiwan As a seasoned marcom professional with over a decade of experience, I have honed my skills in luxury retail and emerging technology sectors. My expertise spans various domains, including communication, operations, integrated marketing, event management, public relations, customer relationship management, and both online and offline marketing strategy. I maintain a humble and passionate approach in my work. Continuously seeking opportunities to learn, I remain grounded and committed to expanding my knowledge base. I firmly believe that there is always more to discover, and eagerly embrace new challenges

李恆德 作為IT維運工程師，發現公司內部頻繁重複報修問題，影響工作效率。委託我兩個月內將重複報修人數減少50%，提高60%滿意度。透過收集問題、與使用者互動和持續監測，成功達成目標，提升團隊工作效率和滿意度。 Taipei City, Taiwan 工作經歷 IT Operation Engineer • 17LIVE

蔡文萱 Emily Tsai Supply chain and Logistics planning/Process coordination and optimization • Taipei City • [email protected] Work Experience Work Experience Sales Control and Coordinate Specialist • Robert Bosch Taiwan Co. Ltd. JunePresent | Taipei city, Taiwan Achieved all OEM (Original Equipment Manufacture) delivery in time for mobility customers new model products during COVID-19 semiconductor shortage and allocationQ2) Standardized and optimized third-party warehouse working instruction for keeping service stability Strengthened customer relationship and reliability with stable and cooperated logistics service DHL import and export shipments handling Coordinated customer claims with replacement and reverse

長紀錄，入職3個月內即帶領超過20人的團隊，締造破百萬營業額 團隊最高單月營業額超過2,000,000元 團隊成員遍及美國、加拿大、西班牙、日本、韓國、印尼、菲律賓等國家 學歷 輔仁大學 Fu Jen Catholic University 企業管理技能 Blockchain CEX Sales Operations Management 語言 Chinese — 母語或雙語 English — 專業

agencies. - Initiated and evolved ThunderCore's Developer Program, successfully onboarding 100+ projects within 30 months. - Forged strategic dApp partnerships, providing project development guidance, and executing Go-To-Market plans. - Orchestrated ThunderCore wallet feature launches, solicited user feedback, and delivered essential product data. - Proficient in project operations, Web3 growth platforms, and DeFi rewards design. - Collaborated on ThunderCore ecosystem campaigns with the Marketing team. - Led and mentored a team, establishing goals, and managing diverse bridge/cross-chain accounts. Product Operation - Supported the expansion of various dApps within ThunderCore's crypto wallet. - Implemented

collaborative sessions for Taiwan Team and contributed to effective communication and teamwork. • Provided support to the Product Owner by facilitating Sprint Retrospective Sessions, ensuring continuous improvement and team reflection. • Involved in Program Increment and Iteration Plannings and Demo sessions. BUSINESS SYSTEM ANALYST • Partnered with Product Owners and Operations team to define and document business requirements, identify issues, and propose process improvements. • Facilitated Backlog Grooming/Refinement Sessions, ensuring: - 100% team alignment on prioritized requirements and timeframes. - Clarity on User Stories documented in Jira and Rally - Collaborative discussion and agreement on Acceptance Criteria with Development and

行重構，提高系統的模組化和靈活性。 4. 前後端接口標準化： 制定並統一API串接規範，確保前後端交互的一致性與高效率。 [ Operation ] SEO與資安策略優化 1. 數據分析與SEO策略： 配置GA4與GTM，新增並優化電子商務追蹤功能，進行深入的用戶行為分析與網