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Ian Lin Result-oriented professional with expertise in Management Information Systems (MIS) development and Field Application Engineering (FAE) in the cybersecurity industry. Skilled in providing technical support, software development, and customer relationship management. Seeking a challenging role to leverage technical expertise and contribute to the success of innovative software solutions. Hsinchu, Hsinchu City, Taiwan Work Experience FAE • 全景軟體股份有限公司(Changing Information Technology) 九月Present ‧ Provided pre-sales and post-sales technical support for software products in the cybersecurity industry. ‧ Collaborated with sales teams to understand customer requirements

using Java and Vue, collaborating with the Hong Kong team to complete the HKTV EcoMart and EESE SearchPortal projects. Implementing caching and distributed locks with Redis, developing a dialogue, scheduling, data visualization, and other solutions with RabbitMQ's MQTT plugin. Sr.Backend Engineer • Wistron ITS OctoberAugust 2020 Providing technical support and advice to clients, primarily focused on development using Java and JQuery. Holding a concurrent managerial position, responsible for addressing issues between colleagues and clients, executing and promoting company policies, and overseeing a team of approximately 12 individuals. Project Third P arty Logistics Merchant Management

Mohamad Rizal I am an IT Support Professional with 5 years extensive experience in this industry. I have in-depth knowledge of operating systems, networks and computer hardware. During my career, I have successfully completed a variety of complex IT projects, including network troubleshooting, data recovery, and software configuration. I also have strong communication skills to effectively explain technical solutions to non-technical users. Tangerang, Tangerang City, Banten, Indonesia [email protected] Experience IT Support Specialist • PT Kreasi Arduo Indonesia (ARTUGO) JunePresent Provide daily support to ensure the smooth running of computers, network devices

designing, and maintaining websites, ensuring their proper functioning, and updating and maintaining them according to customer needs. Database Management: Responsible for managing website databases, including design, performance optimization, and maintenance, to ensure data accuracy and integrity. System Security: Responsible for ensuring the security of the website system and preventing potential attacks and threats to ensure its availability and confidentiality. Security Training: Delivering training sessions to clients (system administrator) on various topics related to information security, such as data protection, password management, and security operation. Technical Support: Providing technical support and solutions to websi...

software for robotic applications * Collaborated with a team of engineers to design several experimental agile prototype robots with the use of rapid prototyping as well as CNC design. EducationPresent National Changhua University of Education Chinese LanguageCalifornia University of Pennsylvania Science, Engineering, and TechnologyCalifornia University of Pennsylvania Robotic Engineering TechnologyPittsburgh Technical College Electronic Engineering Technology Skills USER INTERFACE DESIGN Assembly Programming Trouble Shooting Hardware Design Manufacturing Power Plants Engineering AutoCAD Electrical Engineering Electronics Engineering Electrical Testing Java C++ Communication Skills Photoshop Robotics Technical Support Technical Writing PCB Schematics and Design Languages English — Native or Bilingual Chinese — Fluent Japanese

YujiangWang PowerPlant Engineer Taoyuan City, Taiwan Highly motivated communication with different department and extensive customer support experience, outstanding engineering background and technique support, familiar with leading project and organize the teamwork. Tel:Email address: [email protected] Work Experience PowerPlant Engineer (Turbine Fan Engine) • GE Evergreen Engine Service Corporation JanuaryPresent Take responsibility for providing technical support in turbine fan engine maintenance cases. Performing trouble shooting while the technician runs into problems during engine disassembly or repair or engine build up. Lead shop operation team to complete the investigation/ maintenance/ special request project.

focused IT professional with 25+ years of remarkable experience in providing comprehensive technical support to clients and companies. Adept at leveraging superior analytical thinking skills to prioritize tasks, identify issues, and provide timely resolutions. Possess incomparable communication abilities to convey innovative ideas to diverse audiences of varying technical expertise. Flint, MI, USA Work Experience JanuarySeptember 2023 Federal Contractor/IT Support Specialist ECS-Federal ⦁ IT Support ⦁ Help desk Lead ⦁ SLA Reporting and Documentation ⦁ Inventory Management/Tracking ⦁ Internal Audit Reporting ⦁ Training/Mentorship ⦁ Active Directory Support ⦁ Share Point ⦁ Outlook Support ⦁ Office365 Support ⦁ Client/Operations Support