Strategic Customer Success
.com/in/tjacobsen/ 20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction. My area of expertise include: Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth Work Experience Director of Strategic Accounts and Escalations • Zendesk JanuaryJune 2023 | Boston, MA As a member of the Customer Experience (CX) and Insights Leadership Team, I had
Full-time / Interested in working remotely
MIT Sloan Executive Education
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Mastering Design Thinking