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Febri Marconi Sarjana Sistem Informasi Padang Pariaman Regency, West Sumatra, Indonesia Saya Febri Marconi, dan saya kelahiran tahun 1999, dan saya baru saja menyelesaikan pendidikan terakhir saya yaitu sebagai Sarjana Sistem Informasi pada salah satu Perguruan Tinggi Swasta yaitu Universitas Putra Indonesiadengan predikat lulus Sangat Memuaskan (IPK: 3,44) Saya telah menyelesaikan tugas akhir saya berjudul : "IMPLEMENTASI METODE COSTUMER RELATIONSHIP MANAGEMENT (CRM) DALAM PEMESANAN DAN PROMOSI ANEKA PERABOT BERBASIS WEB DI DUKUNG BAHASA PEMROGRAMAN PHP DAN DATABASE MYSQL" Dengan meraih nilai (A). Maka dari itu, saya yakin dengan kemampuan tekat minat dan ketelitian serta fokus kuat yang saya miliki

Arief Irawan Customer Service Saya adalah seorang Customer Service Specialist, disamping itu saya juga menguasai Skill Komunikasi, Public Speaking, Customer Relationship Management, Desain Grafis, Marketing dan Social Media Management. Saya sangat tertarik dengan Human Behavior dan bagaimana uniknya manusia dalam melakukan sesuatu. Lembang, Bandung Barat, West Java, Indonesia [email protected] Pengalaman Kerja OktoberDesember 2023 Kopo, Bandung Kota, Jawa Barat Operator dan Customer Service Cookie Komunika Mengontrol transaksi digital di Software dan memastikan Transaksi berjalan dengan baik dan lancar. Melayani konsumen via chat dan telepon dengan ramah dan baik. Menerima komplain konsumen dan

development and provide benefits for the company I live in. Work Experience Area Sales Supervisor Sumatra PT Aromatik International ・Full-Time AgustusSekarang11 mos Medan, Kota Medan, Sumatera Utara, Indonesia - Achievment Target By Area Coverage - Coverage Area Medan, Aceh dan Batam - Develoment Product and New Open Outlet Project - Have a Relationship with Costumer - Develoment Product,Man power and coverage area - Create Demand Product Fragrance and plan for achievment growt - monitoring sale dan market analisys - achievment target by Brand Fokus - Coverage GT,MTI and Cosmetik Store, Horeca,Intansi Potensial Head Of Area • PT. Bayer Indonesia OctoberPresent -Handling Sales and promoto

Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.

of media interviews, brand exposure, training of seed interviewees. 3.公司新聞稿及內部刊物、社群文案撰寫。 Writing corporate news release, internal publications, and community articles. 4.客戶關係管理 CRM 建立。 Establish customer relationship management. 5.國內外參獎資料規劃與提報。 Planning and reporting of domestic and international award information. 6.協助品牌活動規劃與執行(含社群經營) 。 Assist in brand campaign

王中敬 Work as Customer Success Manager & Pre-sales at PIMQ, responsible for corporate clients service, from software pre-sales to achieving customer objectives. Possess extensive experience in the entire process, including but not limited to aligning both parties on project goals, project planning, quoting and contracting, system implementation, consultancy guidance, post-sales service, customer relationship maintenance, system requirement management, and software feature planning. Currently surveied more than 50 factories, successfully completing transactions with over 10 signed contracts. Also responsible for maintaining key strategic partner relationships. Taoyuan City, Taiwan 工作經歷 Pre-Sales

goals and objectives • Cultivated and maintained strong supplier relationships to secure reliability and quality. •Reduced cost through constant strategic material planning, vendor selection, and price negotiation in mass production, ensuring cost stability and profitability. •Optimize inventory levels to balance supply and demand, minimizing excess or shortages. •Supplier Relationship Management: Cultivate and maintain strong supplier relationships to secure reliability and quality. •Market Intelligence Study: Conduct market intelligence studies to identify trends and opportunities for timely sourcing decisions. Achievements: • Total procurement amount annually : USD 1,700,000-2,000,000 • Develop a comprehensive plan for the procurement