for monitoring IT services and responding to alerts and outages. -Monitor all bank systems’ uptime and performance(Network,ATM,Apps,Server utilization,Database,etc) through monitoring tools, alerts, dashboards etc - Support reliability, Stability of bank services - Coordinate with other IT teams and stake holder to resolve any issues or incident identified by IT Service Monitoring based on : (User complaint,Monitoring Alert, Dashboard,Etc) - Conduct chronological recording and documentation related to incidents that occur and report to stake holder - Ensure the team can provide timely and accurate reporting on the status of all IT services - Ensure the team has access
BINUS University・
Computer science