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Maicon Da Silva A personable, pragmatic and technically versatile 3rd Line Support Engineer. Demonstrating additional expertise across all areas of troubleshooting, switch/router configuration, firewall security engineering and hardware/software support. Adept in the end to end delivery of value-added technical solutions / process improvements; highly skilled at working closely with a wide range of business stakeholders in order to meet and exceed key commercial and technical objectives. Confident, diligent and thoroughly dedicated in all pursuits: currently seeking a new professional challenge in which to further develop and apply a highly transferable skill-set

so that’s why I am here. Thank you for your time and consideration. 工作經歷 Technical Team Leader • INNOVA SULOTION COMPANY LIMITED 九月Present | Taipei, Taiwan Router/Switch setting and configuration: Specializing in Cisco equipment (protocol：VPN、OSPF、BGP、MPLS) Firewall setting and configuration: Specializing in Sophos、Fortigate、pfsense Server setting and configuration: Specializing in Dell PowerEdge、Cisco UCS NAS setting and configuration: (Qnap、Ｓynology、TureNAS) OS: Specializing in Linux(CentOS、Ubuntu)、MacOS、Windows/Windows_Server Virtualization platform: HyperV_Server、Citrix XenServer 、Specializing in VMware ESXI Network infrastructure setup and configuration: MPLS

IT equipment. Registry editing knowledge. Cable Management Level 1 Helpdesk Support • Standard Office Systems OctoberJuly 2023 Assisted customers calling in with any computer related issues whether it was software or hardware related. Troublehshooting OS systems, networking, Office 365 related items, copiers, VOIP-Phones, regular cell phones, server configuration, and firewalls. Assisted on the phone with any copier customers that had error codes on their devices. (Sharp, HP, and Canon MFPS.) Certifications AA91-Cloud Solutions Specialist Cert CN71-Cisco Network Specialist Cert PR21-PC Repair & Network Tech Cert CCR1-Cyber Crime Specialist Cert IS81-Cybersecurity

schedule in maintenance SQL server. - Implementation PRTG for monitoring Network and Server and send log and notification. - Implementation Snipe-IT for asset management with NGINX. - Install Qualys & Jumpcloud client agent into GCP instance and End Point User. - Install Windows 2012 R2 for Microsoft Dynamic AX and configuration AD, and DB SQL Server. - Configuration Mikrotik, DHCP Server, IPSec, VPN Server, Routing. - Build and Create New Topology for New Office. - Configuration Cisco Meraki firewall MX450, VPN server, Configure HA with active and passive, Static Routing, Configure Outbound Rules, Configure Port Forwarding Rules, Configure Flow Preferences

Perizinan Terpadu Kota Sungai Penuh • Mengelola administrasi harian kantor • Menangani surat masuk dan keluar • Melakukan pengarsipan dokumen • Membuat laporan absensi, RAB, Laporan Pengeluaran • Melakukan tugas-tugas administrasi lainnya sesuai dengan kebutuhan kantor • Melakukan instalasi, konfigurasi, pemeliharaan, baik itu software, hardware, jaringan, server, dan system operasi agar dapat berjalan dengan lancar. • Memberikan bantuan teknis dan dukungan kepada staf kantor dalam hal permasalahan hardware, software, maupun koneksi jaringan. • Mengelola keamanan informasi dan system, termasuk mengimplementasikan keamanan seperti firewall, enkripsi data, pemindaian malware, dan pemantauan keamanan jaringan • Memantau kinerja sistem, kapasitas, dan ketersediaan untuk memastikan operasi yang la...

related to product design or manufacturing issues. Education Financed 100% of college education via scholarship Northwood University Computer ScienceSkills ⦁ Hardware/Software Upgrades ⦁ Configuration Management ⦁ Cost Analysis ⦁ Information Protection ⦁ Systems Analysis ⦁ Technical Support ⦁ Data Recovery ⦁ Software Installation ⦁ Performance Testing ⦁ Customer Service ⦁ Application Support ⦁ Hardware Diagnostics ⦁ Account Management ⦁ Customer Success Management ⦁ Windows Operating Systems (Win10 and Win11) ⦁ Product Troubleshooting ⦁ Antivirus Software ⦁ Microsoft Outlook ⦁ Hardware and Peripherals ⦁ Technical Documents Comprehension ⦁ MS Office Proficiency ⦁ Technical Troubleshooting ⦁ Application Installations ⦁ LAN/WAN ⦁ Issue Troubleshooting ⦁ Complaint Resolution ⦁ Call Center Operations ⦁ DHCP/DNS Ethernet and Firewall Languages English — Native or Bilin...

configuration and changes to proxy management, internet security, internet reporting, DHCP, Internal DNS, Active Directory. Analysing and resolving faults, ranging from a major system crash to a forgotten password. Supervising other staff, such as help-desk technicians. Working closely with other departments/organisations and collaborating with other IT staff ProjectRing 1 (Samarinda) Network Installation at PT MMS Group Indonesia Samarinda Site Fortinet Firewall - H3C Switch - H3C AP - Yeastar IPPBXPT MIFA (Aceh) Re-Configure Network Topology NGAF Firewall - IAM/IAG Proxy - Cisco SwitchBINTEK (Bandung) CCTV Maintenance at Direktorat Bina Teknik Jalan dan Jem...