Customer Services Manager

XREX Inc. work environment photoXREX Inc. work environment photoXREX Inc. work environment photoXREX Inc. work environment photo

Job Description

Blockchain technology startup is looking for a Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.

Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards for customer on-boarding, know-your-customer (KYC) compliance and customer support
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

Requirements

  • 5-10 years working experience as a customer service manager, or assistant manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English and Mandarin
  • Highly technical, with proven proficiency of customer service software, databases and tools like Zendesk/Freshdesk, Salesforce/Zoho, Customer Service chatbots, etc.
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Degree in Business Administration or related field

Requirements

- 5-10 years working experience as a customer service manager, or assistant manager
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English and Mandarin
- Highly technical, with proven proficiency of customer service software, databases and tools like Zendesk/Freshdesk, Salesforce/Zoho, Customer Service chatbots, etc.
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Degree in Business Administration or related field

Personal Invitation Link

Please Sign in or Register to get your personal invitation link.

XREX Inc.

台北市大安區忠孝東路四段

About us

Our culture: https://docs.google.com/presentation/d/1gZpX8XIO3GOsiep8a7U6hIZrZqn4hUKEBbatcNj0WKE/edit?usp=sharin

* XREX is a fast-growing organization, on a mission to make our world a better place
* You will gain experience in building an international brand, product, and user base
* Stock options
* You will gain experience in blockchain and crypto-related products, technologies, and markets
* You will be working in a cutting-edge product development and growth acquisition environment using the very latest tools, methodologies, and processes

About XREX:

XREX helps blockchain-focused organizations save time and money with product development, production maintenance, security, scalability, and compliance efforts.

XREX Crypto Services (XCS) is a compliant, secure, scalable stack of PaaS and SaaS offerings for organizations that build and run crypto markets (spots, futures, options), market-making, banking, custodial services, wallets, clearance and settlement proxies, payment gateways, value transmission services, and/or decentralized apps.

XCS stacks are offered entirely through cloud-based APIs and billed by usage. After registration, developers can immediately initiate module instances and use APIs; there are no face-to-face meetings, contract negotiations, setup fees, or monthly minimums.

XCS allows organizations to focus on building core business functions--not waste time and money in developing, maintaining, scaling, and securing the underlying stacks.

Many XCS services are implemented using XBLOCK, a blockchain designed for high volume, low latency clearance and settlement across financial institutions.

XREX also operates a standalone market -- the XREX Exchange -- which provides professional access to spot, futures and options trading.

XREX investors include prominent VCs such as:
* WI Harper (San Francisco,中經合創投)
* AppWorks (Taipei,之初創投)
* BlackMarble (Taipei,萬豐資本)
* NDF (Taiwan Government,國發基金)
* CDIB (Taipei,中華開發)

as well as super angels such as:
* Skype co-founders Toivo Annus and Jaan Tallinn
* ex Alibaba Board and Taobao Board Andrew Tsuei
* TUL (TWSE: 6150) Chairman and CEO Ted Chen
* Phison (TWSE: 8299) Chairman and CEO KS Pan.

https://xrex.breezy.hr/

Team

Default avatar

Similar Jobs

📌Product Manager (Experienced)

PicCollage 拼貼趣
Full-timeMid-Senior level1M ~ 1.8M TWD/yearUpdated 3 days ago

客戶關係發展-客服經理

菜蟲農食股份有限公司
Full-timeMid-Senior level50K ~ 80K TWD/monthUpdated 23 days ago

CakeResume Job Search

Tens of thousands of jobs listings. Salary transparency. Accurate and instant search experience.

CakeResume Job Search

Find Your Dream Job

Other Popular Jobs at XREX Inc.

Jr. Database Administrator

Full-timeEntry level1M ~ 1.8M TWD/yearUpdated 22 days ago

Growth Product Director

Full-timeDirector1.3M ~ 2M TWD/yearUpdated about 1 month ago

Senior Growth Product Manager

Full-timeMid-Senior level800K ~ 1.5M TWD/yearUpdated about 1 month ago

雲端維運工程師 Operations Engineer (Ops)

Full-timeMid-Senior level800K ~ 1.8M TWD/yearUpdated about 2 months ago

資深 DevOps 雲端維運工程師 / Senior DevOps SRE

Full-timeMid-Senior level1.2M ~ 2M TWD/yearUpdated 2 months ago

Senior Front End Developer

Full-timeMid-Senior level840K ~ 1.26M TWD/yearUpdated 2 months ago

Senior AWS-Oriented Full Stack Developer

Full-timeMid-Senior level720K ~ 2.5M TWD/yearUpdated 2 months ago

Senior AWS-Oriented Java Backend Developer

Full-timeMid-Senior level1M ~ 2.5M TWD/yearUpdated 2 months ago

AWS-Oriented DevOps Engineer (Backend Team)

Full-timeMid-Senior level720K ~ 2.5M TWD/yearUpdated 2 months ago

Marketing Director

Full-timeMid-Senior level1.1M ~ 1.3M TWD/yearUpdated 2 months ago

Customer Service Representative

Full-timeAssociate490K ~ 560K TWD/yearUpdated 2 months ago

QA Tester

Full-timeEntry level500K ~ 900K TWD/yearUpdated 2 months ago

Investor Relations Manager

Full-timeMid-Senior level800K ~ 2.5M TWD/yearUpdated 9 months ago