Customer Service Specialist
職缺描述
1. Prepare the monthly contribution %, production% for reporting purposes
2. To ensure with the clients that the administrative file (export/ import documentation) is duly filled and completed
3. To promptly follow up on rate requests
4. To book freight at best available rate
5. To ensure subcontractors have detailed job instructions
6. To ensure the pre alert is sent in timely manner to other AGS offices or selected destination agent
7. To provide regular updates on shipment status to clients
8. Issue the NSI invoice for inbound and outbound shipments and liaise with accounting
9. Insurance report and coverage extension application, handle insurance claim
10. Inbound shipment coordination, import documents preparation and monthly shipment analysis
11. Ensure that all necessary items are processed in group NSI system
職務需求
1. 2 years experiences above working in sales or CS administration or customer service
2. Proven record of organizational skills and accomplishments
3. Good oral and written communication in Chinese and English
4. Proficiency using Microsoft Excel
5. Training/education: Bachelor’s Degree preferred
6. Personable, friendly and able to communicate clearly and concisely
7. Strong ability to multi-task, meet deadlines, and attention to detail and exceptional organizational skills
關於我們
Company Name: AGS Four Winds Taiwan
AGS Taiwan is a 100% subsidiary of the AGS Group, a world leader in international removals storage and relocation. With 142 locations in 96 countries, the AGS Group has one of the largest networks in the global mobility industry, assisting more than 85,000 families with their relocations every year. As a full-service provider, we provide relocation and removal service for our customers and their families, who reply on us to move them seamlessly across the world, door to door.
ISO-9001, LACMA and FIDI FAIM-PLUS-certified, we guarantee an internationally recognised high level of service and quality.
