客戶成功經理 Customer Success Manager

BotBonnie 致力於打造彈性好用的 SaaS 平台，支持企業在多個線上溝通渠道創建聊天機器人，強化與顧客的線上互動，目前已為許多國際品牌提供服務。

團隊創立於 2017 年，2021 年被日本上市 AI 公司沛星互動科技 Appier 收購，目前為 Appier 大家庭一員。

● 相關報導《Appier 公布上市首季成績單，加碼宣布收購台灣新創 BotBonnie》
https://www.bnext.com.tw/article/62813/appier-bought-botbonnie

About the role

We are seeking a Customer Success Manager in Taiwan who can generate solutions from both business and technical perspectives, and successfully implement them at the customer site. He/She leads the implementation and integration of our Customer Engagement Automation enterprise products into our client's environment and applications.

An ideal candidate for the role will become a trusted advisor to enable clients to apply enterprise solutions to achieve their business objectives.

Tasks of the role

• Assist clients to expand their usage and adoption of enterprise solutions.
• Provide client relationship management for all assigned clients.
• Provide resources to answer clients' questions, identifying needs for account customization and further implementation where applicable.
• Perform service delivery and first-line technical support for the product implementation.
• Discussing the product definition, implementation, operation, and clarifying issues with the customer.
• Assist in renewing client contracts and cultivate upsell opportunities.
• Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed.
• Fully understand client requests, documenting and engaging appropriate resources.

About you

[Essential]

• Relevant working experience in similar functions for at least 2 years.
• Ability to identify requirements before the customer does and respond quickly.
• Fast learner, interested in the online advertising industry and data monitoring.
• Logically thinking and possess good time management abilities.
• Excellent communication skills to effectively convey technical information to both technical and non-technical audiences.
• Native or excellent oral and written communication skills in Mandarin and business fluency in English.
• Self-motivated, team-oriented, responsible, and focused on exceeding client expectations.

[Nice to have]

• Experience in customer engagement automation tool as customer success
• Online marketing experience or impressive presentation skill
• Knowledge in conversational commerce (e.g. chatbot)
• Knowledge in digital marketing and CRM
• Knowledge in data analytics (e.g. Google Analytics, data warehouse, SQL … etc.)
• Demonstrate knowledge in web/app technical savvy (e.g. HTML/CSS/Javascript)

Why join us?

We believe in building a great working environment where passionate individuals can give their best and work with a talented team. To reward Appiers for their contribution, we also work hard to offer perks and benefits to make their life better

Perks and benefits

• Company office locations at the heart of central business district (CBD) in all our countries.
• Well stocked pantry with snacks and drinks
• Health insurance for all employees
• Your choice between Mac and Microsoft OS
• Frequent company and team gatherings to celebrate success and life in general