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Job Description
以誠信、專業、團隊、創新、榮譽（TOUCH：Trust、Outstanding、Unity、Creativity、Honor）為核心價值，配合國家經濟發展策略，參與重大經建計畫，提供專業的投資銀行服務，扶植策略性新興事業發展，一路以來陪伴台灣企業成長，提供客戶全方位金融理財服務。
•採半開放式獨立辦公空間，每位同仁享有舒適安全的工作環境
•勞工保險、全民健康保險，以及無後顧之憂的員工免費團體保險計劃，包含定期壽險、意外傷害險、住院醫療險、癌症醫療險、因公出國意外險、職業災害險等
•員工免費定期健康檢查
•週休二日及連結職級設計優於勞基法之休假制度
•生日禮券、員工婚喪喜慶育病等津貼補助
•豐富的各類社團活動
•年終晚會聚餐摸彩大型活動
•不定期舉辦藝文表演、音樂導聆以及美術導覽等多元人文藝術活動
【Job Description】
- 文字客服：服務客戶說明線上開戶流程、介紹公司活動及產品、查詢帳務、文件申請等
- 電話客服：銀行帳務查詢、一般資料異動、簽帳金融卡掛失/解鎖、AML定審、基金帳務查詢等
- 視訊客服：網路銀行帳號密碼重置、重大資料異動、貸款視訊對保、銷戶作業等
- 處理客戶抱怨和聆聽客戶心聲以利日後系統過版改善優化
- 協助轉介房貸、信貸及貴賓理財用戶等產品給相關銷售專員，以增加公司收益
Requirements
【必要】
➡兩年以上銀行、信用卡客服經驗者
➡團隊合作, 可配合輪班
Interview process
About us
🔥This is the CakeResume Headhunting Recruitment Service official web page🔥
CakeResume Recruitment Service - Executive Search, Contracting, EoR/Payroll
We offer a full range of services, including Executive Search, Contracting, and EoR/Payroll, to meet all your recruitment needs.
Our Special Advantages and Differentiation:
- Professional Recruiter + Direct Sourcing - All consultants have industry experience. In addition to providing accurate talent search. E.g Identify relevant client’s competitors, and engage in comprehensive talent acquisition, building long-term relationships with candidates, and providing market information to clients.
- CakeResume AI + Martech Recruitment - By leveraging digital Martech technology and employer branding, the recruitment process is optimized. Through a database of millions of potential candidates who would not normally appear, the number of candidates reached is increased and speeds up the sourcing process to fill the talent gap.
About CakeResume:
CakeResume is the Leading Asia talent platform. With over millions+ active resumes in our database and still it is increasing every day.
Currently more than 7,000+ clients are using our recruitment services.
Team
