CakeResume is one of the fastest-growing talent platforms across regions in APAC. Founded in 2016, CakeResume is backed by global investors, creating one of the largest hiring marketplaces for technology and business talent. Above all, we envision a world where great talents can meet great companies effectively and efficiently.

As we're going growing from Taiwan to the world, we're looking for a Customer Service professional who is keen to build world-class customer service and deliver outstanding customer experience to build CakeResume become a world-top brand together.

這個職務將會透過線上訊息、電話、見面等管道與中英文市場的多樣求職者與公司用戶互動，協助解決用戶求職與招募的問題。

Customer Service 在 CakeResume 有別於傳統客服，我們善用軟體工具並結合數位行銷與商務市場的知識。我們會使用各類數位行銷軟體工具提高客服體驗加速客戶效率，並大量吸收人才產業知識以提供設計更好的客戶諮詢顧問服務。

Responsibilities

• Provide CakeResume job seekers and employers with accurate, valid, and comprehensive information to help all CakeResume users success.
• Improve our communication quality and procedures to build a world-class customer service with core teams. 
• Reach out to/call customers and handle customer service inquires from email, live chat, phone and other online tools to solve customer problems. 
  
• Work closely with our C-suites, business and product teams aligning workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while prioritizing and delivering outstanding customer experience.
• Implement creative ways to improve our customer relationships, tailor and share performance-enhancing suggestions, and promote CakeResume services.

Who You Are

• Fresh graduate with a bachelor degree or above
• Effective communicator who is clear in putting across thoughts and ideas (Competent English ability required)
• Quick learner who is resourceful and driven to tackle hard problems in a dynamic, fast-paced environment
• Effective coordinator who is able to lead teams from marketing, business, and tech from backgrounds to get things done
• Always be willing to change and develop new opportunities for all
  
• Customer first

Please note we prefer applicants who are able to demonstrate your uniqueness as a candidate, one that can bring value to CakeResume in cover letter in English.

There are three main stages in our interview process:

1. Video call (30-60 mins screening)
2. Take-home exercise & review
3. Onsite interview (1 - 2 hours visiting)