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1. Setup and Maintain customer computers, server and network infrastructure 2. Answer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.) 3. Handle incoming phone call and escalation of problems 4. Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connections 5. Update information on Help desk Ticketing

About the Company Concentrus is a complete NetSuite solutions provider that guides our clients through how to use NetSuite to reach highly focused business goals and objectives. We provide NetSuite developer, NetSuite integration, and NetSuite customization services to have a long-term solution that is tailored to fit clients‘ systems, people, and processes. What We Value Honesty, Humility, Collaboration, Innovation, and Escalation -＞ To see our culture in action, check out this video and hear f

技術分享，不定期分享新技術的研究與討論 【目前使用技術環境】 PHP (CI & Laravel) Python (Flask & FastAPI) NodeJS AWS ( EC2 / Fargate / RDS / ECS / ALB / ECR / CodePipeline / LightSail / CW / IoT Core / S3 ….. etc. ) GitLab 【需求條件】 熟悉 MySQL / Redis 應用開發以及常用的 ORM

Qualifications • Work authorization (Required) • Associate (Preferred) Job Content • Team up with IT groups for Windows environment support • Printer/fax/copier and Video conference equipment configuration and maintenance • OA/RD tickets/requests follow-up and urgent incident escalation in day-to-day work • Routine desktop/laptop hardware and software installation and troubleshooting, including • virus/malicious programs clean up on problematic Windows clients • IT hardware inventory (laptop/des

JOB PURPOSE *To lead the technical relationship with important customers, including jointly planning activities, tracking open issues, coordinating resources, and documenting the status. *To take the lead in resolving technical issues for customers, facilitate the communications among multiple parties and identify necessary support resources (including escalation handling) from customers, vendors, and internal parties. *To handle customer post-sales activities like service provisioning, service

Your main responsibilities: -Provide technical support / recipe setup at customer sites. -Troubleshoots recipe / equipment problems. Co-work with HW and support teams for troubleshooting and result test after escalation. -Complete on-site diagnostics and service calls. Handles complete product functionality in the various product families/platforms. -Responds to emergency service calls as required. -Instructs customer operating technicians on system operation and maintenance. -Help the sales dep

Introduction Account Manager for EUV business operations within TSMC GBM team Job Mission EUV business operation to support the ever growing EUV business Job Description Account manager for business operations to support the ever growing EUV business. Core jobs including 1) demand consolidation and coordinating internal parties, 2) Business operations including upgrade planning, final payment collection, business escalations, etc, 3) working with BDM to develop commercial strategies for new EUV

The successful candidate will have the scope of responsibility as below: Working Location : 1. Hong Kong Data Centers (Kowloon, Tseung Kwan O, ShaTin) 2. Sunway Visio Tower, Cheras 3. Malaysia Data Centers (AIMS Cyberjaya) Allowance(s) : Relocation Allowance Provided Job Description: • Maintain, diagnose and troubleshoot software and hardware problems. • Perform daily operations of network and technical support. • Collaborate with internal teams to escalate and resolve complex technical problems

1. Build infrastructure of customer service in different phases. 2. At customer service phase issue management SW including but not limited to A. Problem description B. Escalation design C. Accurate record the problem related data D. Assign corresponding owners to take action E. Action result monitoring F. Solution description G. Problem- root cause analysis for AI usage H. Reporting I. Product improvement suggestion and proposal 3.Daily

Identify and establish a sales pipeline. Cold calling to engage supply chain clients Proactively work with customers to identify barriers to successful adoption and work to put in place plans to improve adoption. Be an escalation point for customer issues, and coordinate with internal teams to resolve quickly. Proactively communicate with customers in a timely manner on issue status and resolution. Serve as the voice of the customer to inform the product and customer-facing business