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Job Duties: · Manages the 7x24 Network Operations Center in support of the Company's mission, goals, and objectives of a SaaS company · Formulate and implement policies, standards, procedures, guidelines, and tactical planning initiatives to ensure the service and product quality · Ensure the achievement of SLA by close monitoring and providing professional recommendations and proper escalation · Creates, implements and maintains an environment of compliance and continuous improvement · Maintain

• Coordinate internal resources and third parties/vendors for the flawless execution of projects • Ensure that all projects are delivered on time, within scope and within budget • Ensure resource availability and allocation • Develop a detailed project plan to monitor and track progress • Report and escalate to management as needed • Manage the relationship with the client and all stakeholders • Create and maintain comprehensive project documentation • Meet budgetary objectives and make adjustme

達成各項電話接聽及外撥目標 (接聽率/Service Level/通話時間..等) 3. Provide correct and best solutions for general queries and transfer/escalate complaint cases based on standard processes 依照標準作業流程提供顧客正確及最佳解決方案,並依需要與其它部門溝通並

Job Description: Gear Inc is looking for qualified candidates to join our Moderation team as Moderation Team Leaders (Full-time). Ideal candidates will join our team to assist in supervising a team of at least 20 members, reasonably assuring team's non-quality KPIs to meet clients' requirement and escalating abnormal issues when required. Leaders should be capable of providing answers to both simple and complicated questions (from the team or clients) in a timely manner. Your

Qualifications • Work authorization (Required) • Associate (Preferred) Job Content • Team up with IT groups for Windows environment support • Printer/fax/copier and Video conference equipment configuration and maintenance • OA/RD tickets/requests follow-up and urgent incident escalation in day-to-day work • Routine desktop/laptop hardware and software installation and troubleshooting, including • virus/malicious programs clean up on problematic Windows clients • IT hardware inventory (laptop/des

We are looking for a 1st line support service representative to assist our client with technical problems when using our products and services. Technical Service responsibilities primarily include resolving client queries, recommending solutions, and guiding product users through features and functionalities. In addition, this role also keeps eyes on the monitoring of the performance of production IT Systems and be the point of contact for escalation for clients and internal groups. To be qualif

1. 專案開發需求之系統分析，包含專案功能流程設計、資料庫設計。 2. Web 應用程式開發與建置 (php,jsp,C#, ASP.Net MVC, Entity Framework)上項其一 3. Web 前端開發 (ECMA Script, jQuery, AJAX, HTML, CSS) 4. Web API 開發 (php,jsp,C#, ASP.Net

[Roles & Responsibility] ● Proactive approach to service quality, mitigation partner and customer POC and troubleshooting. ● To carry out further diagnosis & isolate on immediate attack events and do an escalation and notification if necessary. ● Escalation point from L2 analyst ● DDoS or CC attack event analysis, report writing and presentation. ● Technical support and ticket handling. ● Write technical documents such as console handbook, operation plan. ● Strong understanding of IT operations

Plan concepts by studying relevant information and materials. Manage and monitor customer’s account in ensuring that the transactions are processed efficiently, effectively, accurately and with utmost integrity. Handles customer’s (both internally and externally) inquiries via online chat system and emails in providing relevant resolution to issue and escalate where necessary. Support and coordinate other department’s initiative and projects in relation to customer’s account management. Ensure a

Qualifications • Work authorization (Required) • Associate (Preferred) Job Content • Team up with IT groups for Windows environment support • Printer/fax/copier and Video conference equipment configuration and maintenance • OA/RD tickets/requests follow-up and urgent incident escalation in day-to-day work • Routine desktop/laptop hardware and software installation and troubleshooting, including • virus/malicious programs clean up on problematic Windows clients • IT hardware inventory (laptop/des