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This Computer Management Assistant (CMA) position works in the Information Systems Center (ISC) and assists over 600 staff on Department of State systems and networks. The position provides technical support to customers working in Microsoft 365 environment applications and services, as well as the OpenNet and Non-Enterprise Network IT infrastructure routing and switching equipment. The CMA is responsible for supporting internal section websites, software applications, and hardware that provides

程提供顧客正確及最佳解決方案,並依需要與其它部門溝通並向主管呈報客戶問題. 4. Flexibility for shift arrangement (including late night shift) to assure non-stop service provided for 24hrs/365days 配合公司需求排班(含大夜班)以提供顧客全年無休的電話

To manage, support IT systems and IT infrastructure (server, computers, networking, firewalls, switches, routers, emails). Ensure proper backup of critical systems and be able to restore in needed. To manage and monitor all installed systems and infrastructure. To install, configure, test and maintain operating systems and application software. To troubleshoot and fix hardware and software related issues. Evaluating and improve information processes as needed. Plan, organize and manage the entir

Major jobs: PCIe Switch bring up, diagnostic and driver development, SW programming on: 1. Linux kernel 2. PCIe GPU, NIC, NVMe driver 3. Diag functions development