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【Application Channel】 Please apply via: https://grnh.se/d63f7a3b3us 【About the role】 We're seeking a passionate and customer-centric [ Technical Support Engineer] to serve as the essential link between our solutions and first-line support for users. Your mission will be to provide timely and precise support, ensuring that users' concerns are addressed effectively. You'll be pivotal in handling technical challenges, facilitating seamless team communication, and integrating customer feedback to op

At Wisdomise we're revolutionizing the way individuals engage with digital assets and financial markets. As an all-in-one, AI-powered platform, our mission is to democratize wealth creation by providing curated intelligence and exposure to investment opportunities. With a dedicated team of over 20 data scientists, AI specialists, software engineers, blockchain developers, and quant traders, we're committed to making financial markets more accessible and profitable for our users and partners. Joi

Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with t

Key Responsibilities - Performs standard Tier I procedures including wafer measurement. - Performs preventative maintenance (PM 預期性保養) and wet cleans independently. Assists senior engineers with corrective maintenance as needed. - Disassembles, cleans and rebuilds kits as part of kit management quality. - Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. - Able to diagnose and resolve basic technical problems. - Strives to

IT Support Engineer with English+Mandarin Fluency About the job As part of a global IT team, you'll be working with colleagues in NYC and EMEA to keep everyone working effectively. Whether you're responding to incidents or pro-actively working to build a better platform, your mission is to deliver an IT platform that empowers our end users, not one that gets in the way. - What you'll do Provide in-hours support to teams

In this role, you will be the support engineer/project leader to give our users the most effective/professional IT services on their sites (store, warehouse, office) & according to your potentiality, become the future IT leader. 【Who you are?】 You are fluently bilingual English and Chinese You are with strong leadership and good communication skill You are strongly passionate about IT innovation and technology, and like to share and contribute You are curious, creative and demanding, enjoy

We are seeking an experienced support engineer capable of independent problem solving capabilities. A support engineer who possesses an understanding of Blockchain technology like web3 and apps use cases. The candidate will work closely with Technical Team and Customer Service Supports, internal and external Engineering teams for the products he/she will be engaged in. Your work will ensure the Customer Service team meets all its commitments and has the knowledge and capabilities to deliver best

We are looking for a 1st line support service representative to assist our client with technical problems when using our products and services. Technical Service responsibilities primarily include resolving client queries, recommending solutions, and guiding product users through features and functionalities. In addition, this role also keeps eyes on the monitoring of the performance of production IT Systems and be the point of contact for escalation for clients and internal groups. To be qualif

Customer Success Specialist / POS Support Specialist Taipei, Taiwan / Part-time or Full-time Queue Technology is reinventing the way businesses in the hospitality industry use point-of-sale systems. This fast-growing POS company gives restaurants, bars, and cafes improved speed, flexibility, and efficiency with its integrated and customizable cloud-based POS solution. We are looking for a Customer Success Specialist to join our collaborative team in Taipei, Taiwan. If you are interested in build

Gogoro IT Infra team is looking for a system engineer who will be managing the company on-premise systems and network (including but not limited to DCs/Offices/Branches/Stores). The qualified candidate must be a team player but also can work independently. In this team, you will deploy projects with multiple teams, different vendors, remote colleagues from multiple offices, and global users. As the IT Infra system Engineer, you need to design/