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職位描述 1. 提供相關產品諮詢、服務、異常排除等系統問題 2. 追蹤與提升客戶滿意度，並針對痛點提出改善方案。 3. 協助客服人員處理客訴案件，協助團隊排查特別複雜異常問題等問題 4

Omnichat (原Easychat）創辦於 2017年，是來自香港的新創企業，專注於發展全通路對話式商務 (Omnichannel Chat Commerce)。涉及技術和產品包括串接官網對話及整合不同社群通訊軟體， 跨渠道用戶數據追蹤，全通路線上線下 OMO 導購銷

The role is responsible for leading and managing the team to deliver excellent customer service and achieve high customer satisfaction levels. Develop and implement customer service strategies, policies, and procedures that align with the company's goals and objectives. Understand customer's business goal, lead and manage the team to track the execution, and take the initiative to work out a solution with the team should an issue occurs. Collaborate with other departments to ensure that customer

職務說明 ： 作為客戶成功專員，您將是我們的零售商家在使用我們的網路開店產品時的第一聯絡點。您的主要目標是確保客戶獲得所需的支援，並助力他們的事業成功。 關於我們： Sysfeather Co. 是來自台

Please apply to the position via the link below: https://kkday.bamboohr.com/jobs/view.php?id=70&source=aWQ9MjI%3D 【About KKday】 KKday is accelerating the world’s transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating a one-stop platform to meet all travelers’ needs. KKday has curated more than 300K unique experiences and activities in over 92

【About SHOPLINE】 SHOPLINE is Asia’s largest smart commerce platform. With our customers in mind, we strive to deliver scalable commerce solutions to merchants of all sizes. We’re a full-featured platform with services including online store opening, O2O solution, retail POS systems, advertising placement, business strategy consultation, marketing, and more to empower merchants to succeed in omnichannel retailing commerce. 【What you will be doing】 - Leading & build the Merchant Success Team - Des

職缺描述 【工作職責】 擔負日常工作運營和組員排班責任，設定季度和年度KPI，進行績效評估。 積極協調內部團隊、公司其他部門以及外部供應商的問題解決。 協助促進前端銷售和後端支援部門之間

1. 作為公司與重要客戶間的主要聯絡人，建立並維護長期穩固的客戶合作關係及客戶滿意度。 2. 負責重要客戶的專案策劃與執行，包括：客戶需求洞察、分析、解決方案設計、進度管理及成效評

一、申訴案件處理。 二、協助客服人員處理客訴案件。 三、處理懲處案件。 四、外部相關單位溝通、會辦處理。 五、回覆主管機關來文。

Monitor and maintain team performance of Customer Service (E-commerce and Fintech) Responsible for daily, weekly, monthly reports for Customer service team Responsible to provide resolution for customer complaints and escalation for the advices Analyze challenges in team and able to solve cases in daily operation