Avatar of Rizky Amalia.
Rizky Amalia
Customer Support Specialist
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Rizky Amalia

Customer Support Specialist
Kiky is sociable person, she has strong willingness to learn something new and enjoy face the challenges. Doing various things make her to learn a lot of new things. Since college, kiky able to work with people from different culture enviroment so it's really good for her to work with cultural diversity in the workplace. Kiky is full of self initiativeness, eager to learn, and problem solver become the basic capital to be able to provide the best service to the customers.
Jakarta International Customer Service Institute
Institut Pertanian Bogor
Jakarta, Indonesia

职场能力评价

专业背景

  • 目前状态
  • 专业
    专案管理
    社群行销人员
    人事发展、训练
  • 产业
    人力资源
    消费品
    企业支持
  • 工作年资
    2 到 4 年 (2 到 4 年相关工作经验)
  • 管理经历
    我有管理 15 人以上的经验
  • 技能
    Willingness To Learn
    Work With People
    Presentation
    Coordinating
    Program Coordination
    Problem Solving
    Project Planning
    Social Media Content Creation
    Positive Attitude
    Interpersonal Skill
    Work Independently
    Microsoft Office
    Google Workspace
    Training & Development
    WordPress Website Development
    Vendor Management
    Communication
  • 语言能力
    Indonesian
    母语或双语
    English
    中阶
  • 最高学历
    大学

求职偏好

  • 预期工作模式
    全职
    对远端工作有兴趣
  • 希望获得的职位
    Co-Founder & Operations
  • 期望的工作地点
    Jakarta, Indonesia
  • 接案服务
    不提供接案服务

工作经验

General Service & Operations

2019年4月 - 现在
Jakarta, Indonesia
• Answer phone call, and comments/chat in social media • Respond to general queries emails dan chat on whatsapp business • Promote the event by email, social media, and whatsapp business • Search and collect the database of customer (name, job, company, email, contacts) • Handling customer complaint to effectively resolve the issue • Outbound marketing by calling the potential customer • Prepare proposal and offering letter for potential customer • Create invoice for the customer • Coordinate the ongoing training program to all participants and vendor • Book event room, hotel, and transportation ticket to support the needs of the event • Welcoming customer and directing them into our training room or other event • Prepare document, presentation, memos, and resume • Coordinate and manage appointments, meeting, and conference room/site. • Maintain general files such us company profile, legal files, vendor files, and other document related to company's operations. • Performing other relevant duties when needed.
Logo of the organization.

Social Researcher for Family Science

2019年3月 - 2019年4月
2 个月
• Collect data of 300 respondents • Approach with various responden in evicted area • Interview 15-20 respondents per day (teenager & mother)

Thematic Teacher

2018年12月 - 2019年3月
4 个月
• Approach to 25 students in a class • Introduce the concept of buying and selling and guide students to spend money wisely in traditional & modern markets • Handle year project for little entrepreneur with theme "fruit & vegetable" which involves students, teachers, and parents transacting in the school market
Logo of the organization.

Assistant Lecturer of Community Development "Akademi Keluarga Hebat Indonesia""

2018年9月 - 2018年12月
4 个月
• Coordinate the implementation of training" between the lecturers and the village's government • Prepare training materials such as presentation slides, print out modules, souvenir, pre & post tests, and other operational equipment • Desain learning modules those it published for the BKKBN for Akademi Keluarga Hebat Indonesia 2018

学历

Bachelor’s Degree
Family and Consumer Science (3.61/4.00)
2014 - 2018

资格认证

Tri Sector Leadership

Institut Harkat Negeri
发照日期 2022年9月
永久有效
English First
发照日期 2022年4月
永久有效

Digital Marketing

Ndalem Berkah Jogjakarta
发照日期 2019年7月
永久有效