Avatar of 熊震宇.
熊震宇
Customer Support Engineer
Profile
Posts
0Connections
In
Avatar of the user.

熊震宇

Customer Support Engineer
Customer Support Engineer with 14 years of experience supporting the automation and optical metrology products for the investigation of new applications for existing products.
Jinshang Solutions Co.
National Cheng Kung University
Kaohsiung City, 台灣

Trình độ chuyên môn

  • Tình trạng hiện tại
  • Nghề nghiệp
    Kỹ sư chăm sóc khách hàng
  • Lĩnh vực
    Chất bán dẫn
    Hardware
    Điều khiển tự động
  • Kinh nghiệm làm việc
    10-15 năm (10-15 năm liên quan)
  • Kinh nghiệm quản lý
    I've had experience in managing 1-5 nhân viên
  • Kỹ năng
    Word
    Excel
    Maintenance Work
    Project Planning
    Communication Skills
  • Ngôn ngữ
    English
    Thông thạo
  • Trình độ học vấn cao nhất
    Master

Ưu tiên tìm kiếm việc làm

  • Hình thức làm việc mong muốn
    Full-time
    Quan tâm đến làm việc từ xa
  • Vị trí làm việc mong muốn
    Customer Support Engineer
  • Địa điểm làm việc mong muốn
  • Freelance
    Không phải freelancer

Kinh nghiệm làm việc

Customer Support Engineer

06/2020 - Hiện tại
Main product : Fogale Optical metrology tool and turbomachinery metrology solution Customer : Largan, Sunny, NCSIST . Study of lens sample and application support for lens thickness measurement, tool maintenance. . Help customer to implant turbo blade clearance measurement solution.

Customer Support Engineer

02/2014 - 12/2018
4 yrs 11 mos
Main product : Optical metrology tool for wafer layer measurement. Customer : TSMC FAB 7 R&D, TSMC FAB Info, Chipbond, ITRI . Application support for wafer layer thickness measurement, tool HW and SW maintenance, upgrade, trouble shooting. . Study of wafer sample for customer new project and established tool recipes for specific layers thickness. . Coordinated resources to support customer requirements, problem solving and upgrade solution implementation.

Customer Support Engineer

11/2007 - 06/2011
3 yrs 8 mos
Main product : Reticle sorter, FOUP cleaner. Customer : TSMC FAB 14 EBO, TSMC FAB Bumping, Winbond . Responsible for customer service activities, installation, troubleshooting, PM for company main product. . Solely in charge of new project Reticle sorter in TSMC

Customer Support Engineer

04/2005 - 10/2007
2 yrs 7 mos
Main product : Wafer sorter Customer : TSMC FAB 12, PSC . Worked independently to handle tool installation, trouble shooting, Accomplish the tools' acceptance test. . Collaborated with foreign engineer for customer S/W upgrade requirements.

Học vấn

Master’s Degree
Engineering Management
2010 - 2014
Bachelor of Business Administration (BBA)
Tourism Management
1999 - 2001
Associate’s Degree
Marine Engineering
1993 - 1999