Beyond IQ – The Power of Emotional Intelligence in the Workplace
Why Empathy Matters in Leadership: Understanding Its Definition and Significance Relationship management Relationship management is the ability to navigate social complexities and build positive connections. This includes effective communication, conflict resolution , and collaboration to achieve shared goals. For example, a sales rep during negotiations could address client concerns and also build a rapport by understanding the client’s perspective, resulting in a successful partnership. Why is Emotional Intelligence Important in the Workplace? 1. Leadership Effectiveness High emotional intelligence in leadership