Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Great Falls, MT, USA
April 2021 - December 2021
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
2004 - 2006
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Great Falls, MT, USA
April 2021 - December 2021
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
2004 - 2006