Sales Executive 12th, Novth, May 2018 Taichung, Taiwan -Supporting customer service on eBay online and brick and mortar store. -Manage all online store, such as listing production, revising price and quality Controlling. -Planing selling event, promotion listing and strategy. -Controlling packaging material. SpeedPark Cycling Store - eBay customer service support and operate 10th, Decst, OctTaichung, Taiwan -Supporting customer service on eBay online and brick and mortar store. -Managing eBay online store, such as listing production, revising price and quality Controlling. -Controlling packaging material -Ordering productions, such as cosmetic, bicycle parts, bicycle accessories, sundry goods etc

/ Ads Certificate Taipei, [email protected] Work Experience (International Experience) Marketing and Promotion Staff Lycamobile Pty Ltd FebOctLeading international mobile virtual network operator with over 16 million customers in 23 countries. Our goal is to achieve this by providing low-cost, high-quality data and voice services to our customers. - Promote brands and develop potential markets, with an average monthly performance of 20% for new customers. (Development of more than 10 regions and hundreds of stores) - Provide perfect customer pre-sales and after-sales service, have good communication skills, can handle customer complaints proficiently

IoT monitoring system for millions of professional I.T. Data Analysis: Managed the Helpdesk App's development to directly collect user support ticket info from the system. Analyzed 81,000 systems' help logs with Splunk and present results to the executive board & reduce support tickets. Increased customer support satisfaction for 1 star from 3/5 to 4/5 . Customer-Obsession: Increased company sales by 13% in a quarter by redesigned the Snapshot feature for entry-level models & users. Defined over 100 pages of UI spec to earn positive feedback. Action-Focusing

Clement NICOLAS Proven Sales track record in APAC markets - Over 10 years living in Asia Positive, Versatile, Tech & Design lover, Digital marketing & Social media passion Taipei, Taiwan Work Experience Digital Marketing & International Business Manager • e-Commerce & Service sectors NovPresent Portfolio : 1,75 Million USD / Covered areas: USA, UK, France, Taiwan, HK, JapanSocial media & brand awareness : Blogs & Vlogs, SEO, Youtube, FB, LinkedIn... ; - Product launches planning & execution: copywriting, traffic & leads, email marketing ; - Digital marketing campaigns & strategies : paid Ads, analytics, A/B testing, optimization ; - Marketing planning, business intelligence & management, demand generation ; - Pricing and proposal generation, sales cycle management

月八月 2020 JulyAugust 2020 Amway , Taiwan Sr.Marketing Supervisor Responsible for Amway Queen cookware category marketing and communication. Effectively manage supporting team : 2 members New product launch , incl. strategic planning , training , communication and promotional activities. Communicate and follow up on the product quality/service issues with related internal/external parties Cooking related physical & online experience development : Physical experience : Amway cooking studio Amcook Studio program : B2B target , provide cooking experience event for Amway distributor & general customer Online engagement : Amcook Fb fan club & Amcook recipe site : provide Amway cookware and product related , Fb fan

Emily Chou (Shu-Han Chou) Smilely a nickname given by my foreigner manager. Conscientious / Diligent / Optimistic / Self-disciplined I like the feeling to provide good service and how the feedback fulling both side. I worked as front desk and retail sales clerk. Due to the experiences I understand at front desk as first line to face consumers is very important position because we are represent the company. [email protected],19,1993 New Taipei City, Taiwan Work experiences Chinese Tutor , Jakarta Indonesia (Feb 2017-FebI spent time with my boss children

TW [email protected] 工作經歷 Salesforce , Regional Platform Lead, Greater China, Mar 2019 ~ 現在 -Empower Greater China businesses to drive digital transformation by building intelligent, connected apps on Salesforce's market-leading PaaS : Lightning Platform and Heroku. -Lead decision makers & influencers towards identifying customer visions, distilling key functionality and benefits into core business value messages and being an internal and external evangelist. -Discover, qualify, strategize, solution, negotiate & close. Amazon Web Services , Business Development Manager, Jan 2016 ~ JanIncreasing AWS adoption, and market penetration in both medium and large enterprise accounts. -Promote