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Avatar of Grace Lin.
Avatar of Grace Lin.
Grace Lin
Senior Specialist Product Operation @Alibaba.com
・
2023 ~ Present
特別助理/國外業務/儲備幹部
Within one month
Sales Executive 12th, Novth, May 2018 Taichung, Taiwan -Supporting customer service on eBay online and brick and mortar store. -Manage all online store, such as listing production, revising price and quality Controlling. -Planing selling event, promotion listing and strategy. -Controlling packaging material. SpeedPark Cycling Store - eBay customer service support and operate 10th, Decst, OctTaichung, Taiwan -Supporting customer service on eBay online and brick and mortar store. -Managing eBay online store, such as listing production, revising price and quality Controlling. -Controlling packaging material -Ordering productions, such as cosmetic, bicycle parts, bicycle accessories, sundry goods etc
Microsoft Office
Word
Excel
Employed
・
Open to opportunities
Full-time / Interested in working remotely
10-15 years
National Chin-Yi University of Technology
・
Business Administration and Management, General
Avatar of the user.
Avatar of the user.
Available for paid companies
Guest Service Officer @AirAsia
・
2015 ~ 2019
Duty Manager
Within two months
Customer Service
Communication
Aviation
6-10 years
National Tsing Hua University
・
TESOL
Avatar of Shih-huan Tom Wei.
Avatar of Shih-huan Tom Wei.
Shih-huan Tom Wei
產品ＰＭ @滾石移動股份有限公司
・
2018 ~ Present
行銷專員/數位行銷專員
Within one year
/ Ads Certificate Taipei, [email protected] Work Experience (International Experience) Marketing and Promotion Staff Lycamobile Pty Ltd FebOctLeading international mobile virtual network operator with over 16 million customers in 23 countries. Our goal is to achieve this by providing low-cost, high-quality data and voice services to our customers. - Promote brands and develop potential markets, with an average monthly performance of 20% for new customers. (Development of more than 10 regions and hundreds of stores) - Provide perfect customer pre-sales and after-sales service, have good communication skills, can handle customer complaints proficiently
Excel
PowerPoint
Google Analytics
Full-time / Interested in working remotely
4-6 years
Harvest Education Technical College
・
Business Management
Avatar of the user.
Avatar of the user.
Available for paid companies
Product Manager @SPIN.FASHION, a lablaco company
・
2021 ~ Present
Product Manager
Within two months
Node.js
MySQL
.NET Core
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
National Taiwan University
・
Finance Bachelor
Avatar of the user.
Avatar of the user.
Available for paid companies
UX Design Freelancer @Toptal
・
2021 ~ Present
Senior UI/UX Designer
Within one year
Sketch
Zeplin
ui design
Employed
Full-time / Interested in working remotely
6-10 years
Monash University
・
Master of Information Technology
Avatar of Ripple Wu.
Avatar of Ripple Wu.
Ripple Wu
Past
Program Manager @Foxconn Technology Group
・
2014 ~ 2015
Product Manager
More than one year
IoT monitoring system for millions of professional I.T. Data Analysis: Managed the Helpdesk App's development to directly collect user support ticket info from the system. Analyzed 81,000 systems' help logs with Splunk and present results to the executive board & reduce support tickets. Increased customer support satisfaction for 1 star from 3/5 to 4/5 . Customer-Obsession: Increased company sales by 13% in a quarter by redesigned the Snapshot feature for entry-level models & users. Defined over 100 pages of UI spec to earn positive feedback. Action-Focusing
Data Analysis
Technology Management
Marketing Campaign
Unemployed
Full-time / Interested in working remotely
4-6 years
IE Business School
・
International MBA
Avatar of Clement NICOLAS.
Avatar of Clement NICOLAS.
Clement NICOLAS
Asia-Pacific Key Account Manager @Terraillon
・
2015 ~ 2017
International Business Manager
More than one year
Clement NICOLAS Proven Sales track record in APAC markets - Over 10 years living in Asia Positive, Versatile, Tech & Design lover, Digital marketing & Social media passion Taipei, Taiwan Work Experience Digital Marketing & International Business Manager • e-Commerce & Service sectors NovPresent Portfolio : 1,75 Million USD / Covered areas: USA, UK, France, Taiwan, HK, JapanSocial media & brand awareness : Blogs & Vlogs, SEO, Youtube, FB, LinkedIn... ; - Product launches planning & execution: copywriting, traffic & leads, email marketing ; - Digital marketing campaigns & strategies : paid Ads, analytics, A/B testing, optimization ; - Marketing planning, business intelligence & management, demand generation ; - Pricing and proposal generation, sales cycle management
Dispute Resolution
Negotiation
CRM
10-15 years
INSEEC
・
MBA International
Avatar of Candice C Chang.
Avatar of Candice C Chang.
Candice C Chang
Marketing Communication & PR Manager Deputy @Le Creuset
・
2020 ~ 2020
Marketing Communication & PR Manager Deputy
More than one year
月八月 2020 JulyAugust 2020 Amway , Taiwan Sr.Marketing Supervisor Responsible for Amway Queen cookware category marketing and communication. Effectively manage supporting team : 2 members New product launch , incl. strategic planning , training , communication and promotional activities. Communicate and follow up on the product quality/service issues with related internal/external parties Cooking related physical & online experience development : Physical experience : Amway cooking studio Amcook Studio program : B2B target , provide cooking experience event for Amway distributor & general customer Online engagement : Amcook Fb fan club & Amcook recipe site : provide Amway cookware and product related , Fb fan
Strategic Planning
Relationship building and management
Business Planning
Full-time / Interested in working remotely
6-10 years
Queensland University
・
MSc. Business-International Hotel Mgt
Avatar of Chou Emily.
Avatar of Chou Emily.
Chou Emily
More than one year
Emily Chou (Shu-Han Chou) Smilely a nickname given by my foreigner manager. Conscientious / Diligent / Optimistic / Self-disciplined I like the feeling to provide good service and how the feedback fulling both side. I worked as front desk and retail sales clerk. Due to the experiences I understand at front desk as first line to face consumers is very important position because we are represent the company. [email protected],19,1993 New Taipei City, Taiwan Work experiences Chinese Tutor , Jakarta Indonesia (Feb 2017-FebI spent time with my boss children
Full-time / Interested in working remotely
4-6 years
Avatar of 陳冠良.
Avatar of 陳冠良.
陳冠良
Infortrend @Solution Research
・
2011 ~ 2012
Regional Platform Lead
More than one year
TW [email protected] 工作經歷 Salesforce , Regional Platform Lead, Greater China, Mar 2019 ~ 現在 -Empower Greater China businesses to drive digital transformation by building intelligent, connected apps on Salesforce's market-leading PaaS : Lightning Platform and Heroku. -Lead decision makers & influencers towards identifying customer visions, distilling key functionality and benefits into core business value messages and being an internal and external evangelist. -Discover, qualify, strategize, solution, negotiate & close. Amazon Web Services , Business Development Manager, Jan 2016 ~ JanIncreasing AWS adoption, and market penetration in both medium and large enterprise accounts. -Promote
cloud
CRM
IaaS
Not open to opportunities
Full-time / Remote Only
6-10 years
National Chiao Tung University
・
Computer Science

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Technical Skills
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Field Service Engineer
Logo of Cytiva Taiwan.
Cytiva Taiwan
・
2021 ~ Present
Taipei City, Taiwan
Professional Background
Current status
Employed
Job Search Progress
Professions
Customer Service / Support, Technical Customer Service Engineer
Fields of Employment
Medical Devices, Pharmaceutical / Biotech
Work experience
6-10 years
Management
None
Skills
Maintenance & Repair
Troubleshooting
Customer Service
Marketing Communications
Field Service
Technical Support
Training
Teamwork
Sales & Customer Service
Sales & Marketing
Languages
English
・
Intermediate
Job search preferences
Positions
Customer Service Manager
Job types
Full-time
Locations
Taipei, Taiwan, New Taipei City, Taiwan, Taoyuan, Taiwan, Taichung, Taiwan, Hsinchu, Hsinchu City, Taiwan
Remote
Interested in working remotely
Freelance
No
Educations
School
中原大學
Major
生物醫學工程
Print
S5rughiwrxklzbt2s3wi

Hao Chang  ( Justin )

Now is Field Service Engineer at Cytiva. 

Responsible for Chromatography and SPR instrument after-sales service.

Participated in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei Automation equipment installation plan at Roche Diagnostics.

Have six years experience at Aesthetic & Medical Lasers system, Ultrasound system.

Responsible for Taipei City, New Taipei City, Taoyuan and Hsinchu customers. 

Achieve Team revenue target and NPS score.

Provide best Technical Service and be Professional.

Cytiva Field Service Engineer
Taipei，TW
[email protected]

0978596107

Ability

1.Hardware knowledge.
2.Experienced at Device Troubleshooting.
3.Provide customer service, customer training.
4.Customer Complaint Handling.
5.Cross function, achieve team target.
6.Contract sales, handling, maintain.
7.Tools, Spare parts, schedule management.
8.Responsibility, careful, Coordination, Patience.

Hobby

Music Band, Drum, Cooking.

Skill in Cytiva

Profile 03 00@2x

Hardware & System Control

  1. AKTA Chromatography, Biacore SPR instrument.
  2. Control software operation.
  3. Technical software station operation and installation.
  4. Service Maintenance : 6 month / Year.
  5. Instrument IQ/OQ and RQ.
  6. Hardware, Software Troubleshooting.
  7. Mechanical/Calibrator Adjustment.
  8. Cytiva products Training certificate.

Profile 03 00@2x

Customer Service / Internal System Operation

  1. Phone / Email / onsite support.
  2. Build up customer trust.
  3. Provide technical suggestion.
  4. Achieve Team revenue target and NPS score.
  5. Calibration tools management.
  6. Personal schedule management.




Skill in Roche

Profile 03 00@2x

Instrument & Server

  1. Responsible 17 Customers and 69 instruments
  2. Clinical chemistry, Immunochemistry, Pre/Post Analyzer.
  3. Service Maintenance : 3 month/6 month/Year.
  4. Hardware, Software Troubleshooting.
  5. Mechanical/Calibrator Adjustment
  6. Cobas 411, Cobas 6000, Cobas 6500 Training Certificate
  7. Cobas e801 Training Certificate
  8. Post Analytics system Training Certificate
  9. Remote Service Training Certificate

Profile 03 00@2x

Installation/De-installation

  1. Immunochemistry Analyzer-e411,e601,e801.
  2. Clinical chemistry Analyzer-c311,c501,c503,c701.
  3. Remote Service, Server connection-Cobas Link.
  4. Pre&Post-analytical system-p471, p612, p501.
  5. Instrument Teach-in, Performance Check.
  6. Automation CCM equipment.
  7. Participate in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei Automation equipment plan.

Profile 03 00@2x

Customer Service

  1. Operation Training
  2. Troubleshooting Training
  3. Maintenance Training
  4. Maintenance&Troubleshooting
  5. On call service
  6. Responsibility
  7. Key Account : HCH, CGMH-Taoyuan, CGMH-Tucheng, VHCT-Hsinchu, UPL-Taoyuan

Skills in WohMedical & Collamatrix

Aesthetic & Medical Lasers systems

  1. 1064, 532nm Laser System
  2. CO2 Laser System
  3. Pico-Second Laser System
  4. 2940nm, 1550nm Laser System
  5. 585 nm Laser System
  6. 694 nm Ruby Laser System
  7. Ultrasound System
  8. High-frequency electromagnetic field System

Ultrasound Image systems

  1. Ecube 5
  2. Ecube 7
  3. Ecube 8
  4. Ecube 9
  5. Ecube 15

Customer

  1. Customer service
  2. Clinic Operation Training
  3. Customer Complaint Handling
  4. Contract, Components Selling
  5. Bargaining Power Good
  6. Relationship with the Customers
  7. Regular Maintenance Arrangements

Paragraph image 01 00@2x

ALPINION Certificate

In October 2018, I was assigned to participate in the Korean ALPINION Ultrasound system Training Course. Complete system troubleshooting, maintenance & repair. Arrange internal Training for Engineer.

Paragraph image 01 00@2x

SCITON Certificate

In December 2018, I was assigned to participate in the SCITON Laser system Training Course. Complete system troubleshooting, maintenance & repair. Arrange internal Training for Engineer.

Paragraph image 01 00@2x

Roche Post Analytics system Training Certificate

In February 2020, I was assigned to participate in the Roche(Switzerland) Post Analytics system Training Course. Complete system troubleshooting, maintenance & repair. Arrange internal Training for Engineer.

Work Experience

Cytiva, Field Service Engineer, Aug 2021~Now

  1. Responsible for Chromatography, SPR instrument and Cytiva products.
  2. Hardware and software System Installation.
  3. Instrument troubleshooting.
  4. Provide Preventive maintenance, IQ/OQ and RQ Service.
  5. Spare parts and calibration tools management.
  6. Build up customer trust.
  7. Achieve Team revenue target and NPS score.


Izqrlgkgvgmtktxwmkzu

Taiwan Roche Diagnostics, Technical Services Specialist, Aug 2019~Aug 2021

  1. Responsible for maintaining 16 different devices.
  2. Clinical chemistry & immunochemistr Installation：Cobas 4000, 6000, 8000, Pro.
  3. Pre/Post-analytical system Installation.
  4. Remote Service, E-Lab Installation.
  5. Responsible for about 30 customers mainly in Taoyuan and Hisnchu.
  6. Customer service, Training
  7. Clinical chemistry & immunochemistry Basic knowledge.
  8. Device Maintenance, Repair and Troubleshooting.
  9. Cobas 411,Cobas 6000, Cobas 8000 Training Certificate.
  10. Post Analytics system Training Certificate.
  11. Cornerstone Online Training.
  12. Participate in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei Automation equipment plan.


Izqrlgkgvgmtktxwmkzu

WohMedical, Field Service Engineer, Mar 2017 ~ Aug 2019

  1. Aesthetic & Medical Lasers system, Ultrasound system repair and maintenance.
  2. Equipment includes clean-field laser, pico-second laser, airborne fat-reducing radio wave, ruby laser, etc.
  3. Responsible for maintaining 13 different devices.
  4. Responsible for about 80 customers, mainly in Taipei, New North, Taoyuan, etc.
  5. On behalf of the company to the United States, Bangkok to participate in training courses.
  6. The achievement of departmental performance targets for two consecutive years.
  7. Independent thinking, independent ability.
  8. Inter-department communication and coordination skills.



Company@2x

Collamatrix, Field Service Engineer, Aug 2013 ~ Mar 2017

  1. Aesthetic & Medical Lasers system, Ultrasound system repair and maintenance.
  2. Equipment includes clean-field laser, CPT RF system, Fractional laser, hair removal laser, etc.
  3. Responsible for maintaining 17 different devices.
  4. Responsible for about 35 customers, 100 devices, mainly in Taipei, New North, Taoyuan, etc.
  5. On behalf of the company to the United States, Bangkok to participate in training courses.
  6. The achievement of departmental performance targets for two consecutive years.
  7. Independent thinking, independent ability.
  8. Inter-department communication and coordination skills.

Company@2x

Working Holiday in Australia, Aug 2012 ~ Aug 2013

  1. Expand your personal vision.
  2. Learning English listening, speaking, reading and writing.
  3. To cultivate high-efficiency work habits and team work.


Company@2x

Education

Chung Yuan Christian University, Biomedical engineering, 2007 ~ 2011

Independent study project: Wireless Home Security for the hearing-impaired


Resume
Profile
Print
S5rughiwrxklzbt2s3wi

Hao Chang  ( Justin )

Now is Field Service Engineer at Cytiva. 

Responsible for Chromatography and SPR instrument after-sales service.

Participated in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei Automation equipment installation plan at Roche Diagnostics.

Have six years experience at Aesthetic & Medical Lasers system, Ultrasound system.

Responsible for Taipei City, New Taipei City, Taoyuan and Hsinchu customers. 

Achieve Team revenue target and NPS score.

Provide best Technical Service and be Professional.

Cytiva Field Service Engineer
Taipei，TW
[email protected]

0978596107

Ability

1.Hardware knowledge.
2.Experienced at Device Troubleshooting.
3.Provide customer service, customer training.
4.Customer Complaint Handling.
5.Cross function, achieve team target.
6.Contract sales, handling, maintain.
7.Tools, Spare parts, schedule management.
8.Responsibility, careful, Coordination, Patience.

Hobby

Music Band, Drum, Cooking.

Skill in Cytiva

Profile 03 00@2x

Hardware & System Control

  1. AKTA Chromatography, Biacore SPR instrument.
  2. Control software operation.
  3. Technical software station operation and installation.
  4. Service Maintenance : 6 month / Year.
  5. Instrument IQ/OQ and RQ.
  6. Hardware, Software Troubleshooting.
  7. Mechanical/Calibrator Adjustment.
  8. Cytiva products Training certificate.

Profile 03 00@2x

Customer Service / Internal System Operation

  1. Phone / Email / onsite support.
  2. Build up customer trust.
  3. Provide technical suggestion.
  4. Achieve Team revenue target and NPS score.
  5. Calibration tools management.
  6. Personal schedule management.




Skill in Roche

Profile 03 00@2x

Instrument & Server

  1. Responsible 17 Customers and 69 instruments
  2. Clinical chemistry, Immunochemistry, Pre/Post Analyzer.
  3. Service Maintenance : 3 month/6 month/Year.
  4. Hardware, Software Troubleshooting.
  5. Mechanical/Calibrator Adjustment
  6. Cobas 411, Cobas 6000, Cobas 6500 Training Certificate
  7. Cobas e801 Training Certificate
  8. Post Analytics system Training Certificate
  9. Remote Service Training Certificate

Profile 03 00@2x

Installation/De-installation

  1. Immunochemistry Analyzer-e411,e601,e801.
  2. Clinical chemistry Analyzer-c311,c501,c503,c701.
  3. Remote Service, Server connection-Cobas Link.
  4. Pre&Post-analytical system-p471, p612, p501.
  5. Instrument Teach-in, Performance Check.
  6. Automation CCM equipment.
  7. Participate in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei Automation equipment plan.

Profile 03 00@2x

Customer Service

  1. Operation Training
  2. Troubleshooting Training
  3. Maintenance Training
  4. Maintenance&Troubleshooting
  5. On call service
  6. Responsibility
  7. Key Account : HCH, CGMH-Taoyuan, CGMH-Tucheng, VHCT-Hsinchu, UPL-Taoyuan

Skills in WohMedical & Collamatrix

Aesthetic & Medical Lasers systems

  1. 1064, 532nm Laser System
  2. CO2 Laser System
  3. Pico-Second Laser System
  4. 2940nm, 1550nm Laser System
  5. 585 nm Laser System
  6. 694 nm Ruby Laser System
  7. Ultrasound System
  8. High-frequency electromagnetic field System

Ultrasound Image systems

  1. Ecube 5
  2. Ecube 7
  3. Ecube 8
  4. Ecube 9
  5. Ecube 15

Customer

  1. Customer service
  2. Clinic Operation Training
  3. Customer Complaint Handling
  4. Contract, Components Selling
  5. Bargaining Power Good
  6. Relationship with the Customers
  7. Regular Maintenance Arrangements

Paragraph image 01 00@2x

ALPINION Certificate

In October 2018, I was assigned to participate in the Korean ALPINION Ultrasound system Training Course. Complete system troubleshooting, maintenance & repair. Arrange internal Training for Engineer.

Paragraph image 01 00@2x

SCITON Certificate

In December 2018, I was assigned to participate in the SCITON Laser system Training Course. Complete system troubleshooting, maintenance & repair. Arrange internal Training for Engineer.

Paragraph image 01 00@2x

Roche Post Analytics system Training Certificate

In February 2020, I was assigned to participate in the Roche(Switzerland) Post Analytics system Training Course. Complete system troubleshooting, maintenance & repair. Arrange internal Training for Engineer.

Work Experience

Cytiva, Field Service Engineer, Aug 2021~Now

  1. Responsible for Chromatography, SPR instrument and Cytiva products.
  2. Hardware and software System Installation.
  3. Instrument troubleshooting.
  4. Provide Preventive maintenance, IQ/OQ and RQ Service.
  5. Spare parts and calibration tools management.
  6. Build up customer trust.
  7. Achieve Team revenue target and NPS score.


Izqrlgkgvgmtktxwmkzu

Taiwan Roche Diagnostics, Technical Services Specialist, Aug 2019~Aug 2021

  1. Responsible for maintaining 16 different devices.
  2. Clinical chemistry & immunochemistr Installation：Cobas 4000, 6000, 8000, Pro.
  3. Pre/Post-analytical system Installation.
  4. Remote Service, E-Lab Installation.
  5. Responsible for about 30 customers mainly in Taoyuan and Hisnchu.
  6. Customer service, Training
  7. Clinical chemistry & immunochemistry Basic knowledge.
  8. Device Maintenance, Repair and Troubleshooting.
  9. Cobas 411,Cobas 6000, Cobas 8000 Training Certificate.
  10. Post Analytics system Training Certificate.
  11. Cornerstone Online Training.
  12. Participate in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei Automation equipment plan.


Izqrlgkgvgmtktxwmkzu

WohMedical, Field Service Engineer, Mar 2017 ~ Aug 2019

  1. Aesthetic & Medical Lasers system, Ultrasound system repair and maintenance.
  2. Equipment includes clean-field laser, pico-second laser, airborne fat-reducing radio wave, ruby laser, etc.
  3. Responsible for maintaining 13 different devices.
  4. Responsible for about 80 customers, mainly in Taipei, New North, Taoyuan, etc.
  5. On behalf of the company to the United States, Bangkok to participate in training courses.
  6. The achievement of departmental performance targets for two consecutive years.
  7. Independent thinking, independent ability.
  8. Inter-department communication and coordination skills.



Company@2x

Collamatrix, Field Service Engineer, Aug 2013 ~ Mar 2017

  1. Aesthetic & Medical Lasers system, Ultrasound system repair and maintenance.
  2. Equipment includes clean-field laser, CPT RF system, Fractional laser, hair removal laser, etc.
  3. Responsible for maintaining 17 different devices.
  4. Responsible for about 35 customers, 100 devices, mainly in Taipei, New North, Taoyuan, etc.
  5. On behalf of the company to the United States, Bangkok to participate in training courses.
  6. The achievement of departmental performance targets for two consecutive years.
  7. Independent thinking, independent ability.
  8. Inter-department communication and coordination skills.

Company@2x

Working Holiday in Australia, Aug 2012 ~ Aug 2013

  1. Expand your personal vision.
  2. Learning English listening, speaking, reading and writing.
  3. To cultivate high-efficiency work habits and team work.


Company@2x

Education

Chung Yuan Christian University, Biomedical engineering, 2007 ~ 2011

Independent study project: Wireless Home Security for the hearing-impaired