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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Product Designer @Freelance2023 ~ Present
・
UI/UX Designer / Product Designer
Within one month
Added a scheduling feature to WhatsApp, allowing users to schedule messages and events. Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
・
Communications, Digital Humanities , International Cultural Studies 
Service Manager @Geekplus International Co. Ltd2020 ~ Present
・
COO or Head of Operations or Head of Sales/Business Development
Within one month
Chi Kit (Cherkie) WONG International Exposure | Seasoned Operations Head | Strategic Development Expert | Service Optimization Specialist NG13, Nottingham, United Kingdom Results-driven professional with over a decade of progressive experience in operational leadership, service management, and strategic development within multinational environments. Proven track record of spearheading initiatives to expand service operations, optimize profitability, and drive revenue growth across the APAC region. Skilled in team building and development, with a focus on nurturing talent and fostering a culture of excellence and collaboration. Demonstrated expertise in implementing governance structures, process optimization, and cross-functional collaboration to streamline operations and enhance
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Hong Kong Polytechnic University
・
Bsc Hon Hotel Management
Past
Senior Marketing Specialist @ASUS Cloud Corporation2017 ~ 2023
・
行銷企劃專員
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Kaohsiung First University of Science and Technology
・
Applied English
Regional Key Account Manager SaaS & - West India @Work Store Limited2023 ~ Present
・
Area sales manager & Regional sales manager Key Account Manager
Within two months
Retention and renewal, overseeing revenue growth and post-sales services for strategic key accounts in West India. * Spearheading new SaaS-based loyalty program for the West region, secured partnerships with major clients adding 5Cr+ annual business potential. * Discuss and plan ideation and conceptualization of program development, including process optimization with the KDMs. * Boosted revenue by strategically promoting Dyson's Capex business and lighting products within key accounts. * Efficiently collaborating with diverse teams to create program KPIs and ongoing reporting to measure program effectiveness, identify opportunities, optimize service delivery and enhance overall business processes. * Achieved
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
ITM Group of Institutions
・
Marketing
Assistant Account Manager @KKTV2022 ~ Present
・
數據分析、行銷研究、營運管理
Within one month
the BPM system: clarified user requirements from 8 business units, collaborated with IT, ADM, and ACC, addressed pain points, ultimately enhancing overall efficiency with a 40% reduction in process steps. Conducted educational training for the entire group, developed SOPs, and educating on new system operations and the invoicing payment process. Customer Service: Acted as a second-line manager, providing effective guidance, improving customer satisfaction. Enhanced customer service processes, improving response efficiency by 40%. Implemented Chatbot, reducing weekend case volume by 60%. Operational Specialist • KKTV 七月一月 2022 Process Optimization Streamlined work allocation, established
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立台北藝術大學
・
藝術跨域研究所
Past
Sr. Product Designer @OneDegree2022 ~ Present
・
Product Designer (UI/UX)
Within one month
system 0-1, solve the user pain point and increase up to 25% usage rate in the same time. Lead the end-to-end design process for the SaaS service, starting from problem definition and UX planning, through UI design, testing, and implementation. Import Figma in the design process from Sketch, and built-up design component system. Implement the design thinking methodology within the development team, taking the lead in conducting Agile/Scrum design sprints to foster brainstorming sessions and facilitate internal consensus-building. Live creating process optimization. 1 to 1 LIVE selling service
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Ming Chuan University
・
Digital Media DesignEmployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立中興大學 (National Chung Hsin University, NCHU)
・
Mechanical EngineeringSenior Analysist @Dell Technologies Inc.2018 ~ Present
・
Product Manager
Within one month
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
University or Warwick
・
Service Management and Design
Senior Software Engineer @GGV Capital2021 ~ Present
・
Within one month
in the Finance IT team which build and maintain regulatory report platform for user globally. Responsible for Engineered a data pipeline for Listed Derivative Risk Reporting, encompassing data sourcing, cleansing, and aggregation Ensured the stability and performance enhancement of a regulatory reporting platform, demonstrating experience in data analysis and process optimization. Applied regulatory frameworks (Basel III) to data analytics, showing an ability to understand and implement complex regulatory requirements. Handled detailed data reconciliation tasks (RWA, EAD, Collateral Haircut, etc.), relevant to business insights mining and data analysis. Coordinated with various teams to manage interdependencies.
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
National University of Kaohsiung
・
Electrical and Electronics Engineering
Deputy Data Team Lead @ALFRED SYSTEMS INC.2022 ~ Present
・
數據分析師、資料科學家
Within two months
the responsibility to promote the professional development of team members and take pride in their growth. Throughout my career, I have proven my exceptional skills in project management, team leadership, and cross-departmental communication. The data team I lead has made significant contributions to driving business growth and process optimization, playing a crucial role in utilizing data-driven decision-making. I am passionate about uncovering the stories behind data and transforming them into strategies that boost business efficacy. I look forward to demonstrating my leadership talents in an environment filled with challenges and opportunities, and to
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
東吳大學
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Project / Product Management, Project Manager
Fields of Employment
SaaS / Cloud Services, Blockchain, Software
Work experience
10-15 years
Management
I've had experience in managing 10-15 people
Skills
Languages
English
・
Intermediate
Job search preferences
Positions
Product manager, Senior Product Manager, Product Director
Job types
Full-time
Locations
台灣台北
Remote
Interested in working remotely
Freelance
No
Educations
School
國立台灣科技大學 National Taiwan University of Science and Technology
Major
電機工程系
Lucas Chang
Group Product Manager
As a Group Product Manager with 5 years of experience in product management and 7 years in product development, I possess outstanding skills in product planning and execution to address user pain points. I have a strong ability to organize collaborative processes and solve complex problems, from strategizing and roadmapping to driving MVP initiatives, accumulating extensive experience in product development from concept to launch.
My Website: https://hylucaschang.wixsite.com/profile
Skill
Product Planning
- Strategy and roadmap
- Business model analysis
- User research
- Data insight analysis
- Product prototyping
Product Development
- Backlog prioritization
- Metrics definition and tracking
- Minimum Viable Product
- PRD and business flow design
- Research on technical documentation
Project Management
- Team leadership
- Organizational workflow
- Agile methodology
- Cross-Functional collaboration
- Schedule, Cost, and Risk management
Work Experience
Group Product Manager
HOYA BIT Ltd. | Jul 2022 - Present
Responsibilities
- Organize and drive product strategy, roadmaps, and milestones to achieve long-term goals.
- Iterate on web, Android, and iOS multi-platform products through research and data analysis.
- Conduct research for potential products to support company expansion into new business areas.
- Manage the product life cycle to ensure timely delivery, quality, and effectiveness tracking.
- Establish and manage Scrum processes, guiding the team to improve collaborative efficiency.
- Facilitate consensus on product priorities, documentation, and cross-departmental collaboration.
- Collaborate with external business partners to enhance the company's products.
Achievements
- Initiated innovative KYC product proposals and qualified for the Select USA competition.
- Contributed to achieving a key milestone of becoming the fifth cryptocurrency exchange in Taiwan.
- Redesigned onboarding and KYC processes to reduce application time for new users by over 50%.
- Successfully launched four key products from 0-1 by using the Minimum Viable Product initiative.
- Established an accountable culture and improved efficiency through workflow optimization.
Project/Product Manager
CloudsInfo Ltd. | Sep 2021 - Dec 2021
Responsibilities
- Define the product strategy, roadmap, and milestones to achieve the product vision.
- Gather and analyze requirements from stakeholders, competitive products, and user data.
- Design payment features for the iGaming platform to increase user activation and engagement.
- Create product and technical documents with interactive prototypes and UML diagrams.
Achievements
- Improved product iteration velocity by over 20% through effective documentation.
- Implemented and introduced Jira workflows to cross-functional teams.
R&D Assistant Manager
Evervictory Technology Ltd. | Jan 2019 - Jul 2021
Responsibilities
- Manage the product life cycle of web systems and mobile apps for both B2B and B2C markets.
- Lead a cross-functional team of 12 members, including UI/UX, RD, and QA.
- Analyze business needs and translate them into product and technical designs.
- Prioritize the product backlog and create product release roadmaps.
- Collaborate with business partners, stakeholders, and teams to achieve business goals.
- Design Jira and Git workflows to manage continuous improvement plans.
- Act as Scrum Master and Product Owner within the Scrum team.
Achievements
- Successfully drove the self-branded web system to engage with over 80 partners and generate more than 300 million daily data points.
- Improved team efficiency by over 30% through workflow optimization and accountability.
- Increased the quality of system maintenance by over 50% through automation and standardization.
- Led a cross-functional team in creating a unique lotto brand from concept to launch.
Senior Android Engineer
Evervictory Technology Ltd. | Jun 2017 - Jan 2019
Senior Project Engineer
Acer Inc. | Oct 2013 - Mar 2017
Education
National Taiwan University of Sciences and Technology
Master of Science | Electrical Engineering And Computer Science
Jun 2011 - Jun 2013
National Taiwan University of Sciences and Technology
Bachelor of Science | Electrical Engineering And Computer Science
Jun 2009 - Jun 2011
Lucas Chang
Group Product Manager
擁有 5 年產品管理與 7 年開發經驗，具備出色的產品規劃與執行能力，擅長組織協作流程和解決複雜問題。我熱衷於解決使用者痛點，從定義產品策略、路線圖到推動最小可行產品 (MVP) ，累積多項從 0 到 1 的產品經驗。曾開發台灣合法合規的加密貨幣交易所，管理每日超過 3 億筆數據的 B2B 產品，以及日活躍使用者超過 1.5 萬的 Mobile App。
技能
產品策劃與定位
- 產品策略與路線圖
- 商業模型分析
- 用戶需求研究
- 數據洞察分析
- 產品原型設計
產品執行與管理
- 產品優先級管理
- 產品指標定義與追蹤
- 最小可行產品 (MVP) 規劃
- 產品規格與業務流程圖
- API 與技術文件調研
專案管理
- 團隊領導力
- 時程、成本與風險管理
- 組織開發流程
- 敏捷開發方法 (Agile)
- 跨職能團隊協作
工作經歷
產品總監
禾亞數位科技股份有限公司 | 2022/07 - 至今
負責
- 組織和推動公司產品策略，定義產品路線圖與里程碑，實現公司長期目標。
- 透過研究和數據分析，持續迭代 Web、Android、iOS 多平台產品，為使用者提升產品價值。
- 對潛在產品進行研究與規劃，組織利益相關者的發想會議，幫助公司擴展新業務。
- 管理公司產品設計、開發與風險，確保產品交付時程與品質，以及後續的成效追蹤。
- 建立和管理團隊 Scrum 流程，引導團隊挖掘並改善流程痛點，最大化團隊的協作效益。
- 凝聚產品目標與共識產品優先級，管理產品文件與流程圖，組織跨部門的協作流程。
- 擔任公司產品對外窗口，組織產品團隊與外部廠商協作，產出對公司產品最有效益的協作方案。
成就
- 研究市場潛在機會，在公司內部發起創新的 KYC 產品提案，並且榮獲 Select USA 的參賽資格。
- 制定策略以聚焦產品價值，達成公司關鍵里程碑，成為台灣第五家合法合規的加密貨幣交易所。
- 設計會員系統與 KYC 流程，有效縮短新用戶 50% 以上的申請時間，同時減少營運的人力成本。
- 從 0-1 推動四項重點產品，運用最小可行產品 (MVP) 快速驗證與迭代公司的多項業務。
- 從 0-1 建立產品設計與開發流程，創造優秀的產品開發效率與當責文化。
專案/產品經理
雲資國際服務有限公司 | 2021/09 - 2021/12
負責
- 制定產品戰略、路線圖和里程碑以實現產品願景。
- 蒐集利益相關者、競爭產品和使用者數據來進行需求分析。
- 設計 iGaming 平台的支付功能，提升使用者的激活和參與度。
- 使用互動式 Wireframe 和 UML 流程圖來設計產品與技術文件。
成就
- 運用良好的文件和溝通，將產品迭代速度提升 20% 以上。
- 在跨職能團隊導入 Jira 工作流程。
研發副理
皆凱科技有限公司 | 2019/01 - 2021/07
負責
- 管理 B2B 和 B2C 產品的生命週期，包含 Web System 與 Mobile App。
- 領導 12 人的跨職能團隊，包含 UI/UX、RD 和 QA。
- 分析商業需求並轉化為產品和技術設計。
- 管理產品代辦清單優先排序，並建立產品發佈路線圖。
- 與商業夥伴、利益相關者和團隊密切合作，共同實現商業目標。
- 設計 Jira 工作流程和 Git 版控機制，管理持續改進計劃。
- 在 Scrum 團隊中擔任 Scrum Master 和 Product Owner。
成就
- 成功推動自有品牌的 Web System，擴展 80 多個合作夥伴，並帶來超過 3 億的每日數據。
- 運用工作流程優化和團隊當責，將團隊效率提升 30% 以上。
- 運用自動化和標準化作業流程，將系統維護品質提升 50% 以上。
- 帶領跨職能團隊從 0-1 建立一個出色的彩票品牌。
資深Android工程師
皆凱科技有限公司 | 2017/06 - 2019/0
資深專案工程師
宏碁股份有限公司 | 2013/10 - 2017/03
學歷
台灣科技大學
碩士 | 電機工程系
2011/06 - 2013/06
台灣科技大學
學士 | 電機工程系
2009/06 - 2011/06
Lucas Chang
Group Product Manager
As a Group Product Manager with 5 years of experience in product management and 7 years in product development, I possess outstanding skills in product planning and execution to address user pain points. I have a strong ability to organize collaborative processes and solve complex problems, from strategizing and roadmapping to driving MVP initiatives, accumulating extensive experience in product development from concept to launch.
My Website: https://hylucaschang.wixsite.com/profile
Skill
Product Planning
- Strategy and roadmap
- Business model analysis
- User research
- Data insight analysis
- Product prototyping
Product Development
- Backlog prioritization
- Metrics definition and tracking
- Minimum Viable Product
- PRD and business flow design
- Research on technical documentation
Project Management
- Team leadership
- Organizational workflow
- Agile methodology
- Cross-Functional collaboration
- Schedule, Cost, and Risk management
Work Experience
Group Product Manager
HOYA BIT Ltd. | Jul 2022 - Present
Responsibilities
- Organize and drive product strategy, roadmaps, and milestones to achieve long-term goals.
- Iterate on web, Android, and iOS multi-platform products through research and data analysis.
- Conduct research for potential products to support company expansion into new business areas.
- Manage the product life cycle to ensure timely delivery, quality, and effectiveness tracking.
- Establish and manage Scrum processes, guiding the team to improve collaborative efficiency.
- Facilitate consensus on product priorities, documentation, and cross-departmental collaboration.
- Collaborate with external business partners to enhance the company's products.
Achievements
- Initiated innovative KYC product proposals and qualified for the Select USA competition.
- Contributed to achieving a key milestone of becoming the fifth cryptocurrency exchange in Taiwan.
- Redesigned onboarding and KYC processes to reduce application time for new users by over 50%.
- Successfully launched four key products from 0-1 by using the Minimum Viable Product initiative.
- Established an accountable culture and improved efficiency through workflow optimization.
Project/Product Manager
CloudsInfo Ltd. | Sep 2021 - Dec 2021
Responsibilities
- Define the product strategy, roadmap, and milestones to achieve the product vision.
- Gather and analyze requirements from stakeholders, competitive products, and user data.
- Design payment features for the iGaming platform to increase user activation and engagement.
- Create product and technical documents with interactive prototypes and UML diagrams.
Achievements
- Improved product iteration velocity by over 20% through effective documentation.
- Implemented and introduced Jira workflows to cross-functional teams.
R&D Assistant Manager
Evervictory Technology Ltd. | Jan 2019 - Jul 2021
Responsibilities
- Manage the product life cycle of web systems and mobile apps for both B2B and B2C markets.
- Lead a cross-functional team of 12 members, including UI/UX, RD, and QA.
- Analyze business needs and translate them into product and technical designs.
- Prioritize the product backlog and create product release roadmaps.
- Collaborate with business partners, stakeholders, and teams to achieve business goals.
- Design Jira and Git workflows to manage continuous improvement plans.
- Act as Scrum Master and Product Owner within the Scrum team.
Achievements
- Successfully drove the self-branded web system to engage with over 80 partners and generate more than 300 million daily data points.
- Improved team efficiency by over 30% through workflow optimization and accountability.
- Increased the quality of system maintenance by over 50% through automation and standardization.
- Led a cross-functional team in creating a unique lotto brand from concept to launch.
Senior Android Engineer
Evervictory Technology Ltd. | Jun 2017 - Jan 2019
Senior Project Engineer
Acer Inc. | Oct 2013 - Mar 2017
Education
National Taiwan University of Sciences and Technology
Master of Science | Electrical Engineering And Computer Science
Jun 2011 - Jun 2013
National Taiwan University of Sciences and Technology
Bachelor of Science | Electrical Engineering And Computer Science
Jun 2009 - Jun 2011
Lucas Chang
Group Product Manager
擁有 5 年產品管理與 7 年開發經驗，具備出色的產品規劃與執行能力，擅長組織協作流程和解決複雜問題。我熱衷於解決使用者痛點，從定義產品策略、路線圖到推動最小可行產品 (MVP) ，累積多項從 0 到 1 的產品經驗。曾開發台灣合法合規的加密貨幣交易所，管理每日超過 3 億筆數據的 B2B 產品，以及日活躍使用者超過 1.5 萬的 Mobile App。
技能
產品策劃與定位
- 產品策略與路線圖
- 商業模型分析
- 用戶需求研究
- 數據洞察分析
- 產品原型設計
產品執行與管理
- 產品優先級管理
- 產品指標定義與追蹤
- 最小可行產品 (MVP) 規劃
- 產品規格與業務流程圖
- API 與技術文件調研
專案管理
- 團隊領導力
- 時程、成本與風險管理
- 組織開發流程
- 敏捷開發方法 (Agile)
- 跨職能團隊協作
工作經歷
產品總監
禾亞數位科技股份有限公司 | 2022/07 - 至今
負責
- 組織和推動公司產品策略，定義產品路線圖與里程碑，實現公司長期目標。
- 透過研究和數據分析，持續迭代 Web、Android、iOS 多平台產品，為使用者提升產品價值。
- 對潛在產品進行研究與規劃，組織利益相關者的發想會議，幫助公司擴展新業務。
- 管理公司產品設計、開發與風險，確保產品交付時程與品質，以及後續的成效追蹤。
- 建立和管理團隊 Scrum 流程，引導團隊挖掘並改善流程痛點，最大化團隊的協作效益。
- 凝聚產品目標與共識產品優先級，管理產品文件與流程圖，組織跨部門的協作流程。
- 擔任公司產品對外窗口，組織產品團隊與外部廠商協作，產出對公司產品最有效益的協作方案。
成就
- 研究市場潛在機會，在公司內部發起創新的 KYC 產品提案，並且榮獲 Select USA 的參賽資格。
- 制定策略以聚焦產品價值，達成公司關鍵里程碑，成為台灣第五家合法合規的加密貨幣交易所。
- 設計會員系統與 KYC 流程，有效縮短新用戶 50% 以上的申請時間，同時減少營運的人力成本。
- 從 0-1 推動四項重點產品，運用最小可行產品 (MVP) 快速驗證與迭代公司的多項業務。
- 從 0-1 建立產品設計與開發流程，創造優秀的產品開發效率與當責文化。
專案/產品經理
雲資國際服務有限公司 | 2021/09 - 2021/12
負責
- 制定產品戰略、路線圖和里程碑以實現產品願景。
- 蒐集利益相關者、競爭產品和使用者數據來進行需求分析。
- 設計 iGaming 平台的支付功能，提升使用者的激活和參與度。
- 使用互動式 Wireframe 和 UML 流程圖來設計產品與技術文件。
成就
- 運用良好的文件和溝通，將產品迭代速度提升 20% 以上。
- 在跨職能團隊導入 Jira 工作流程。
研發副理
皆凱科技有限公司 | 2019/01 - 2021/07
負責
- 管理 B2B 和 B2C 產品的生命週期，包含 Web System 與 Mobile App。
- 領導 12 人的跨職能團隊，包含 UI/UX、RD 和 QA。
- 分析商業需求並轉化為產品和技術設計。
- 管理產品代辦清單優先排序，並建立產品發佈路線圖。
- 與商業夥伴、利益相關者和團隊密切合作，共同實現商業目標。
- 設計 Jira 工作流程和 Git 版控機制，管理持續改進計劃。
- 在 Scrum 團隊中擔任 Scrum Master 和 Product Owner。
成就
- 成功推動自有品牌的 Web System，擴展 80 多個合作夥伴，並帶來超過 3 億的每日數據。
- 運用工作流程優化和團隊當責，將團隊效率提升 30% 以上。
- 運用自動化和標準化作業流程，將系統維護品質提升 50% 以上。
- 帶領跨職能團隊從 0-1 建立一個出色的彩票品牌。
資深Android工程師
皆凱科技有限公司 | 2017/06 - 2019/0
資深專案工程師
宏碁股份有限公司 | 2013/10 - 2017/03
學歷
台灣科技大學
碩士 | 電機工程系
2011/06 - 2013/06
台灣科技大學
學士 | 電機工程系
2009/06 - 2011/06