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Avatar of Autumn Yen.
Avatar of Autumn Yen.
Autumn Yen
Senior software test engineer @資拓宏宇國際股份有限公司(International Integrated Systems, Inc.)
・
2022 ~ Sekarang
Software Test Engineer, Software QA Engineer
Dalam satu bulan
Engineer and Operations Manager • Vector Data-Recovery. LTD. 三月三月Lead members to completed hundreds of storage data-recovery projects. 2. Complete website development and Google ADS, keeping the revenue increasing. 3. Listen to the request from our customer and maintain the service quality. Field Application Engineer • Jager information co. LTD. 十二月七月Provided the technical support to customers. 2. Reproduce many issues from customer requests and RMA back. 3. Contact WD/Seagate FAE to solve any kind of issues for
LTE
PTCRB
GCF
Sudah bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
10-15 tahun
Chung Hua University (CHU)
・
Transportation and Logistics Management
Avatar of the user.
Avatar of the user.
Hanya dapat diakses oleh perusahaan berbayar
Service Manager @Geekplus International Co. Ltd
・
2020 ~ Sekarang
COO or Head of Operations or Head of Sales/Business Development
Dalam satu bulan
Microsoft Office
Sudah bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
10-15 tahun
Hong Kong Polytechnic University
・
Bsc Hon Hotel Management
Avatar of Steven.
Avatar of Steven.
Steven
Project Manager @明基電通
・
2022 ~ Sekarang
Service Manager or Project Manager or Supply Chain Manager or Purchaser
Dalam satu bulan
a graduate of Yuan Ze University, with a solid academic foundation and professional knowledge. Taoyuan City, Taiwan 工作經歷 Project Manager • 明基電通 六月Present Global Service Quality Project Management. Service Expense Budget Planning, Cost Control, and Regular Review Adjustments. Government Project Service Cost Calculation. Cross-department/Business Unit/Subsidiary Communication and Resource Coordination. Project Problem Solving and Tracking. Project Progress Planning and Management. Expense Audit and Review of Missing Components for Improvement. Financial Report Compilation and Analysis. Service Performance Indicator Statistics and Analysis
Word
PowerPoint
Excel
Sudah bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
Yuan-Ze University
・
製造工程與經營管理系
Avatar of Sandhya Rastogi- Srivastava.
Avatar of Sandhya Rastogi- Srivastava.
Sandhya Rastogi- Srivastava
Sr. Quality Analyst @Satyam BPO
・
2008 ~ 2009
Product/Project Manager
Dalam dua bulan
achieve project goals and deliver high-quality results. Key responsibilities included: Led a team of 25 agents, providing guidance and support to ensure successful project execution. Trained new joiners, ensuring they were equipped with the necessary skills and knowledge. Driven a culture of personal allyship Managed Enterprise account for SME customers (UK). Received the Extra Miller Award for Best Performance, recognizing my dedication and exceptional work. Received appreciation from stakeholders for excellent work and dedication. Quality Analyst • Cegedim Software India Pvt Ltd SeptemberJune 2011 As a Service Quality Analyst at Ceg...
Word
PowerPoint
Excel
Sudah bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
Axelos
・
Information Technology
Avatar of MD JOBAER AHMED.
Avatar of MD JOBAER AHMED.
MD JOBAER AHMED
Delivery Representative @Hungerstaion Company Limited
・
2020 ~ Sekarang
Administrative, Administrasi, Administrasi Specialist, Administration, Administration Office, Staff Administrasi, Data Entry, Data Clerk, Data Entry Specialist, Data Clerk Specialist, Front Office Staff, Front Office Specialist
Dalam dua bulan
specified schedule and identify the most efficient routes to avoid delays. Purchasing Staff • China Petroleum Pipeline Engineering Co., Ltd.（CPP) JanuaryDecember 2019 Purchasing staff are to seek to obtain and purchase all goods and services at the lowest possible total end cost, considering the guidelines of prices, service, quality, delivery and reliability. Driver of HVAC Technician Team • Abdel Hadi Abdullah AlQahtani & Sons Group of Companies (AHQ) JanuaryDecember 2018 Led a 4-member team of HVAC. Ensure that find the location of the applicant's house. Delivers directions, instruments and instructions. Perform other job
Microsoft Word
Microsoft Excel
AutoCad 2D
Sudah bekerja
・
Siap untuk wawancara
Full-time / Tidak tertarik bekerja jarak jauh
4-6 tahun
Uttara Twon College
・
Science
Avatar of the user.
Avatar of the user.
Hanya dapat diakses oleh perusahaan berbayar
Operations Supervisor @Bukalapak
・
2022 ~ 2024
Sales Supervisor
Dalam tiga bulan
Word
Excel
powerpoint
Sudah bekerja
・
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
Universitas Nusa Mandiri
・
Sistem Informasi
Avatar of Eliot Chen.
Avatar of Eliot Chen.
Eliot Chen
Past
Customer Service Manager @Asus 華碩電腦股份有限公司
・
2022 ~ 2023
Software Project / Product Management
Dalam satu bulan
welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. - 10% increase in click-through rate for new registration welcome emails - 30% increase in product usage rate, and 5% increase in first purchase rate. Customer Service Team Leader SepAprCustomer Service Operations Management ◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. ◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. ◆ Responsible for integrating service support for projects
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Tidak bekerja
・
Terbuka untuk peluang
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
Chihlee Institute of Technology
・
International Business/Trade/Commerce
Avatar of the user.
Avatar of the user.
Hanya dapat diakses oleh perusahaan berbayar
安全組組長 @INTECHWORLD INC.(菲律賓總公司）（電腦系統整合服務業）
・
2022 ~ Sekarang
滲透測試、資訊安全
Dalam satu bulan
python
Linux
AWS
Sudah bekerja
・
Terbuka untuk peluang
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
資策會
・
雲端網路系統工程師
Avatar of Hung Li.
Avatar of Hung Li.
Hung Li
Business Analyst @Vaco
・
2023 ~ Sekarang
Data Analyst, Business Intelligence, Languages
Dalam satu bulan
periodic reports using Google Sheets, BigQuery, and Looker Studio, enhancing operational efficiency by 40% and service quality by 25%. Developed two content review and quality assurance automation systems utilizing Google Sheets and Google Apps Script, resulting in a 45% reduction in operational labor. Designed 10+ data reporting infrastructures using Google Sheets, BigQuery, and Data Studio, providing invaluable insights into product operations. JuneMarch 2023 Market Research Consultant (Japanese) • Vaco Moderately 500+ multilingual content moderation by month, with proven records of low turnaround time and high quality Consistently achieved outstanding customer satisfaction (CSAT 90%...
Google Spreadsheets
Google Data Studio
Google Surveys
Sudah bekerja
・
Terbuka untuk peluang
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
National Yunlin University of Science and Technology
・
English, Second Language Acquisition, Linguistics
Avatar of Anwar Solehudin.
Avatar of Anwar Solehudin.
Anwar Solehudin
Customer Service Supervisor - Hijra Bank @Hijra
・
2021 ~ Sekarang
Customer Service Manager
Dalam satu bulan
history of working in Banking Industry | Fintech | Start Up | Telecommunications Industry | Online Travel Agents Industry | Contact Center (Quality Assurance, Learning and Development, Operations). https://www.linkedin.com/in/anwar-solehudinContactWORK EXPERIENCE Customer Service Supervisor • Hijra Bank NovemberPresent - Monitor performance and traffic of customer service inquiries from various channel (Call Center, In-app live chat, Social Media, and Escalations) - Monitor agent performance, give coaching and feedback for improvement - Coordinate with BPO or CS Outsourcing regarding agent capacity needs and floor issue - Conduct discussion and calibration with CRM and Service Quality Assurance for the sake
Communication
Customer Service Management
Customer Service Operations
Sudah bekerja
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
Indonesia Banking School
・
Business Administration and Management

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Avatar of Sydney Jheng.
Sydney Jheng
Logo of SERCOMM.
SERCOMM
・
2018 ~ 2022
Taipei, Taiwan
Latar Belakang Profesional
Status sekarang
Sudah bekerja
Tahap pencarian kerja
Profesi
QA / Test Engineer
Bidang Pekerjaan
Jaringan Komputer
Pengalaman Kerja
4-6 tahun pengalaman kerja (2-4 tahun relevan)
Management
Tidak ada
Keterampilan
Customer Service
IT Service Management
LinkedIn
Korean
Taiwanese (Native)
English
it support
SSH Client
Telnet Control Interface
VMware
Chinese (native)
Office software
Internet
DHCP
Router Configuration
WPS
FileZilla
FTP Server
Notepad++
TeamViewer
MD5
Command Prompt
Social Media
IBM Lotus Notes
Microsoft Office
Colasoft packet builder
Bahasa
Chinese
・
Bahasa ibu atau Bilingual
English
・
Fasih
Korean
・
Fasih
Preferensi Pencarian Pekerjaan
Jabatan
engineer
Tipe Pekerjaan
Full-time
Lokasi
Bekerja jarak jauh
Tertarik bekerja jarak jauh
Freelance
Tidak
Pendidikan
Institusi Pendidikan
Korea University
Jurusan
Student Exchange Program
Cetak

Yu Jhih, Jheng

[email protected]

+886 934 298 091

I'm a software / firmware test engineer based in Taipei with 4 years of experience in the workforce.

Also a team player with strong communication skills, having both QA testing and IT support tips.

Being able to gather and analyze customer needs and data, paying careful attention to providing

technical support.


Work experience

Software Test Engineer (Quality Assurance)

Sercomm, Taipei, Taiwan (Sep. 2018 - Present)

• Perform function test with multiple technical environments(Windows, Linux) for telecom operators / retail home routers.

• Execute black box test and edit test plan, including slight modification of testing scripts.

• Perform Wi-Fi 6 function test (OFDMA, MU-MIMO) with Spirent test center.

• Familiar with several security vulnerability scan such as NessusPro, Acunetix, OWASP, NexposeVA and OpenVAS.

• Verify WAN access(DHCP, PPPoE, L2TP) function in routers, including manual connection, idle time and DNS query. 

• Collect test results to generate reports, track and validate fixed bugs to meet spec requirements.

IT support Analyst Associate

Qualcomm, Taipei, Taiwan (May 2017 - Jul. 2018)

• Troubleshoot PC or mobile issues via phone, emails and chats for over 40,000 employees around the world.

• Provided technical services of Windows, engineering systems, enterprise applications, security, VPN, telephony...etc.

• Helped New Hires to activate login credential and identity verification.

• Used remote software to connect to customers’ PC and help resolve system problems.

• Shared technical information and managed good collaboration with global teams: networking, messenger, engineering, sales, hardware...etc.

• Made support documentation to clarify complex issues, and achieve efficient work processes. 


Mainly Used Tools

• Colasoft packet builder

• SecureCRT, Xshell

• Spirent Test Center

• TestLink, Mantis, Redmine, JIRA

• Tftpd64

• VMware

• Wireshark


Network knowledge


• L2-L3 protocols

Wi-Fi(IEEE 802.11), PPPoE, L2TP, IP v4/V6, ICMP

• L4-L7 protocols

TCP, UDP, PPTP, DHCP, DNS, FTP, HTTP, SSH, Telnet, SSDP(UPnP), NTP

Languages

• Mandarin and Taiwanese : Native speaker

• English : Proficient speaker

• Korean : Proficient speaker

Education

• Bachelor's Degree in Information Management

National University of Kaohsiung (Sep. 2011 - Jul. 2016 graduated)

• Student Exchange Program

Korea University - Seoul (Sep. 2015 - Jul. 2016)

CV
Profil
Cetak

Yu Jhih, Jheng

[email protected]

+886 934 298 091

I'm a software / firmware test engineer based in Taipei with 4 years of experience in the workforce.

Also a team player with strong communication skills, having both QA testing and IT support tips.

Being able to gather and analyze customer needs and data, paying careful attention to providing

technical support.


Work experience

Software Test Engineer (Quality Assurance)

Sercomm, Taipei, Taiwan (Sep. 2018 - Present)

• Perform function test with multiple technical environments(Windows, Linux) for telecom operators / retail home routers.

• Execute black box test and edit test plan, including slight modification of testing scripts.

• Perform Wi-Fi 6 function test (OFDMA, MU-MIMO) with Spirent test center.

• Familiar with several security vulnerability scan such as NessusPro, Acunetix, OWASP, NexposeVA and OpenVAS.

• Verify WAN access(DHCP, PPPoE, L2TP) function in routers, including manual connection, idle time and DNS query. 

• Collect test results to generate reports, track and validate fixed bugs to meet spec requirements.

IT support Analyst Associate

Qualcomm, Taipei, Taiwan (May 2017 - Jul. 2018)

• Troubleshoot PC or mobile issues via phone, emails and chats for over 40,000 employees around the world.

• Provided technical services of Windows, engineering systems, enterprise applications, security, VPN, telephony...etc.

• Helped New Hires to activate login credential and identity verification.

• Used remote software to connect to customers’ PC and help resolve system problems.

• Shared technical information and managed good collaboration with global teams: networking, messenger, engineering, sales, hardware...etc.

• Made support documentation to clarify complex issues, and achieve efficient work processes. 


Mainly Used Tools

• Colasoft packet builder

• SecureCRT, Xshell

• Spirent Test Center

• TestLink, Mantis, Redmine, JIRA

• Tftpd64

• VMware

• Wireshark


Network knowledge


• L2-L3 protocols

Wi-Fi(IEEE 802.11), PPPoE, L2TP, IP v4/V6, ICMP

• L4-L7 protocols

TCP, UDP, PPTP, DHCP, DNS, FTP, HTTP, SSH, Telnet, SSDP(UPnP), NTP

Languages

• Mandarin and Taiwanese : Native speaker

• English : Proficient speaker

• Korean : Proficient speaker

Education

• Bachelor's Degree in Information Management

National University of Kaohsiung (Sep. 2011 - Jul. 2016 graduated)

• Student Exchange Program

Korea University - Seoul (Sep. 2015 - Jul. 2016)