About Cubo AI:
Cubo AI is a smart AI baby monitor bringing peace of mind and joy to parents everywhere. Founded by parents in tech, Cubo has served over 6,000 happy parents in 10 countries since its launch in May 2018. Cubo AI is excited to be able to carry on its mission to serve families globally as we continue to expand. We are looking for a smart, respectable, and motivated individual to help grow and lead our team in the Philippines to bring happiness and health through innovation to every family in the world!
Key Responsibilities
Required Qualifications:
- Minimum of 3 years Customer Support experience in a tech company
- Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner
- Knowledge of, and ability to effectively apply, applicable policies, procedures, resolutions, and ordinances.
- You are comfortable using Slack, Google Applications, Zendesk, Shopify, Amazon Seller Central
- Flexible working hours (night shift required) and availability during the holiday season
Bonus Points:
Benefits Package:
(110) 台北市信義區信義路5段150巷2號19樓之4
『好可愛！感覺好溫馨，有了它的陪伴，爸爸媽媽寶寶都可以睡得很安穩』常是第一眼看 CuboAi 寶寶攝影機的印象，也是開發 CuboAi 的初心。
雲云科技是一群平均年齡不到 30 歲的年輕團隊，產品開發理念是讓爸媽可以更自在親密地享受育兒生活，特別重視運用科技解決育兒時的困擾，從痛點觀察、使用者訪談、硬體規劃、軟體 AI 開發與 Home Test 等流程來確保產品品質與實用性。
我們重視的核心價值『Empathy 同理』、『Open Mind 擁抱新思維』、『Agility 敏捷』讓這個來自四面八方的國際團隊更能感同身受爸媽的煩惱進而緊密地機動變換隊形，快速處理世界各地爸媽們的疑慮。我們正全力規劃新的產品與服務，持續往世界級母嬰產品開發的目標努力。
在 CuboAi 最不缺的就是笑聲，寬廣的辦公室裡時不時就響起同仁們開朗的笑聲，CEO 也會不定期爆爆米花巡迴發放，伴著 101 白天傍晚的景色讓人忘記忙碌。
想了解如何透過 User Centric 開發出消費者超高黏著度的產品嗎？加入 CuboAi，讓你的想法與聲音可以發揮與實踐，來認識我們吧。New Journey on!