CakeResume 找工作

行政庶務處理(30%) - 新客戶上線 - 行銷活動協助 - 行政表單整理 客服(70%) - 客戶關係維護 - 解決客服問題

Job Duties: · Manages the 7x24 Network Operations Center in support of the Company's mission, goals, and objectives of a SaaS company · Formulate and implement policies, standards, procedures, guidelines, and tactical planning initiatives to ensure the service and product quality · Ensure the achievement of SLA by close monitoring and providing professional recommendations and proper escalation · Creates, implements and maintains an environment of compliance and continuous improvement · Maintain

Responsibilities: • To address any customer concern with the highest level of response and attention. • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention. • Accurately record issues and data into Management System. • Conduct Transactions with system; walk customer through correction and provide summary. • Communicate estimated completion time, regular updates and follow through on each customer ve

【工作概要】 我們正在尋找熱愛自行車的售後支援（零件和技術）來支持 Tern 全球經銷商和經銷商網絡，通過辨別和維護補修零件計畫來提供自行車維修和令配件技術方面的參考，讓 Tern 的騎行者能

崗位職責： 1.利用郵件、社交網絡及電話實時處理客戶參與活動前、中、後的各類需求 2.於中文用戶及各國供應商之間協調確認活動細節，實時處理客戶需求 3.負責進入後台系統確認訂單

We are looking for Cantonese-speaking candidates to join our Customer Experience group to better service travellers using our platform. In addition to the language skill and a ready-to-service mindset, you are either an avid traveller yourself or being pretty good in travel itinerary planning. Experienced candidates will be considered for Supervisor role. 工作內容: 1.利用郵件、社交網絡及電話實時處理客

【工作內容】 1. 使用線上即時對談系統，透過文字方式回覆並解決顧客相關問題。 2. 維護顧客的使用滿意度，為客戶提供專業的服務是我們最大的價值。 3. 維護平台運行正常，異常狀況處理

1. 電話了解客戶郵件等相關問題，協助進行第一線排查，無法解決的問題交由二線工程師協同處理。 2. 客戶網路、郵件主機、郵件閘道器伺服器等問題追蹤。 3. 各項專案分析報告整理與製作

Job Description: Gear Inc is looking for qualified candidates to join our Moderation team as Moderation Team Leaders (Full-time). Ideal candidates will join our team to assist in supervising a team of at least 20 members, reasonably assuring team's non-quality KPIs to meet clients' requirement and escalating abnormal issues when required. Leaders should be capable of providing answers to both simple and complicated questions (from the team or clients) in a timely manner. Your

Menghubungi pelanggan yang belum membayar tagihan pinjaman dan bernegosiasi mengenai rencana pembayaran Menyelidiki dan menjawab pertanyaan pelanggan mengenai akun tagihan pinjaman mereka yang tertunggak Mengupdate informasi pelanggan pada database perusahaan Memantau dan menganalisis tren dan pola pembayaran pelanggan Memastikan semua komunikasi dengan pelanggan tercatat dengan rapih dan akurat. Menyiapkan laporan dan dokumen terkait proses pengumpulan piutang pelanggan Bekerja sama dengan petu