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職缺描述 你是一個全方位的小助手，進來後會學習到如何與客戶溝通，如何銷售，如何經營社群以及了解到如何處理各類的行政事項還有影片攝影及商品拍攝！ 你的角色將必需在有限的時間與

-經營維護與管理線上客戶關係，建立良好的互動關係，持續提升服務品質 -Maintenance and management of on-line customer relationship, continuing improve service quality. -針對客戶意見需求具有隨機應變及彈性處理能力，具有統整能力彙整相關問題找出解

Overview: We are seeking a highly motivated and experienced bilingual (English and Chinese) Communications and Administration Specialist to join our team. The ideal candidate will be responsible for communicating with customers via email, sending out invoices, keeping track of expenses, and acting as a support coach on our adventure camps and school trips. (The requirement to be female is due to the need for at least one female on every trip or camp with female kids). The

Our growing business is looking for a skilled problem solver to join our team as a Customer Support Specialist during weekdays (daily 9-hour shift including break time) . We need an enthusiastic individual who can listen to customer service issues with our apps on Shopify, WooCommerce, BigCommerce, Wix, and other platforms and then offer a solution to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and

Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with t

Improve customer service experience and create engaged customers Take ownership of customers' issues and set the resolution Set a clear mission and deploy strategies focused toward that mission Develop service procedures, policies, and standards Keep accurate records and document customer service actions and discussions Analyse services statistics and compile accurate reports Mentor and develop customer services agents and nurture an environment where they can excel through encouragement and emp

訂率達到 90%，快速成長當中。 歡迎加入我們，為民眾打造一個方便、環保的新生活 。 職位 客戶成功專員（Customer Success Specialist） 工作環境與文化 絕妙的辦公地點：辦公室鄰近中山捷運站走路 1 分鐘就到！附近有南西誠

1. Merekrut pelanggan potensial dengan cara merekomendasikan barang atau jasa dan menjelaskan bagaimana produk perusahaan dapat menguntungkan mereka. 2. Menjawab pertanyaan apa pun yang mungkin dimiliki pelanggan tentang produk dan layanan perusahaan. 3. Membantu pelanggan membuat akun baru dan mencatat informasi akun dalam bentuk tertulis atau digital. 4. Mendengarkan keluhan pelanggan agar dapat mengidentifikasi penyebab masalah. 5. Memberikan tanggapan yang tepat untuk masalah pelanggan dan b

電話接聽、信件回覆、粉絲團私訊回覆、後送案件處理，執行主管交辦專案及指派業務。 協助業務部處理合約、訂單，並為客戶提供線上教育訓練課程。 協助客戶遠端排除問題與操作教學。 完成系統測試

1. Menjalin komunikasi yang baik dengan pelanggan. 2. Menjaga citra bisnis agar tetap positif. 3. Memberikan solusi di tiap kendala yang dihadapi pelanggan dengan bahasa yang mudah dimengerti. 4. Menjaga dan meningkatkan kepuasan pelanggan dengan memberikan layanan atau service yang baik.