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Lorenzo
B2B Customer Success team leader
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Lorenzo

B2B Customer Success team leader
I'm an amateur translator passionate about mass media content and online communities. I've long contributed to crowdsourced translation efforts, and I'm now looking to start practicing it professionally.
AIESEC in Florianópolis
Universidade Federal de Santa Catarina
Florianópolis, State of Santa Catarina, Brazil

Professional Background

  • 現在の状況
    就学中
  • Profession
  • Fields
  • 職務経験
    1〜2年 (1年未満関連の実務経験)
  • Management
  • Skills
    Team Management
    Project Management
    Customer Success
  • Languages
    English
    ビジネスレベル
    Portuguese
    ネイティブまたはバイリンガル
    Spanish
    中級者
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Intern
    リモートワークに興味あり
  • Desired positions
    Subtitler-Translator
  • 希望の勤務地
  • Freelance
    パートタイムのフリーランス

Work Experience

Team leader of B2B customer success

8月 2020 - 現在
Florianópolis, Santa Catarina, Brasil Coordinator of a team responsible for tracking the experience of corporate partners for AIESEC in Florianópolis. Articulations with marketing and sales (B2B and B2C). Planning of short-term high touch and smart touch strategies. Churn and cultural shock mitigation.

Academic assistant

3月 2020 - 現在
Florianópolis, Santa Catarina, Brasil Research and elaboration of study materials regarding contemporary diplomacy and international politics for use in model United Nations simulations. Writing of scientific communication articles (UFSCMUN/scientia).

Team leader of customer success

2月 2020 - 7月 2020
6 mos
Florianópolis, Santa Catarina, Brasil Coordinator of a team responsible for preparating exchange participants and tracking their experience during social volunteering. Short-term planning of high touch and smart touch strategies. Churn mitigation and crisis management.

Team member of preparation and experience

9月 2019 - 1月 2020
5 mos
Florianópolis, Santa Catarina, Brasil Responsible for the nutrition, preparation and tracking of exchange participants of social volunteering in AIESEC in Florianópolis. Customer success management.

Education

Bachelor’s Degree
International Relations
2019 - 2024
Non-Degree Program (e.g. Coursera certificate)
English as a Second Language
2007 - 2016