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Lorenzo
B2B Customer Success team leader
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Lorenzo

B2B Customer Success team leader
I'm an amateur translator passionate about mass media content and online communities. I've long contributed to crowdsourced translation efforts, and I'm now looking to start practicing it professionally.
AIESEC in Florianópolis
Universidade Federal de Santa Catarina
Florianópolis, State of Santa Catarina, Brazil

职场能力评价

专业背景

  • 目前状态
    就学中
  • 专业
  • 产业
  • 工作年资
    1 到 2 年 (小於 1 年相关工作经验)
  • 管理经历
  • 技能
    Team Management
    Project Management
    Customer Success
  • 语言能力
    English
    专业
    Portuguese
    母语或双语
    Spanish
    中阶
  • 最高学历
    大学

求职偏好

  • 预期工作模式
    Intern
    对远端工作有兴趣
  • 希望获得的职位
    Subtitler-Translator
  • 期望的工作地点
  • 接案服务
    兼职接案者

工作经验

Team leader of B2B customer success

2020年8月 - 现在
Florianópolis, Santa Catarina, Brasil Coordinator of a team responsible for tracking the experience of corporate partners for AIESEC in Florianópolis. Articulations with marketing and sales (B2B and B2C). Planning of short-term high touch and smart touch strategies. Churn and cultural shock mitigation.

Academic assistant

2020年3月 - 现在
Florianópolis, Santa Catarina, Brasil Research and elaboration of study materials regarding contemporary diplomacy and international politics for use in model United Nations simulations. Writing of scientific communication articles (UFSCMUN/scientia).

Team leader of customer success

2020年2月 - 2020年7月
6 个月
Florianópolis, Santa Catarina, Brasil Coordinator of a team responsible for preparating exchange participants and tracking their experience during social volunteering. Short-term planning of high touch and smart touch strategies. Churn mitigation and crisis management.

Team member of preparation and experience

2019年9月 - 2020年1月
5 个月
Florianópolis, Santa Catarina, Brasil Responsible for the nutrition, preparation and tracking of exchange participants of social volunteering in AIESEC in Florianópolis. Customer success management.

学历

Bachelor’s Degree
International Relations
2019 - 2024
Non-Degree Program (e.g. Coursera certificate)
English as a Second Language
2007 - 2016