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Lorenzo
B2B Customer Success team leader
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Lorenzo

B2B Customer Success team leader
I'm an amateur translator passionate about mass media content and online communities. I've long contributed to crowdsourced translation efforts, and I'm now looking to start practicing it professionally.
AIESEC in Florianópolis
Universidade Federal de Santa Catarina
Florianópolis, State of Santa Catarina, Brazil

Latar Belakang Profesional

  • Status sekarang
    Siswa/Mahasiswa
  • Profesi
  • Bidang
  • Pengalaman Kerja
    1-2 tahun (relevan Kurang dari satu tahun)
  • Management
  • Skil
    Team Management
    Project Management
    Customer Success
  • Bahasa
    English
    ・
    Profesional
    Portuguese
    ・
    Bahasa ibu atau Bilingual
    Spanish
    ・
    Menengah
  • Pendidikan tertinggi
    Sarjana

Preferensi pencarian kerja

  • Jenis pekerjaan yang diinginkan
    Magang
    ・
    Tertarik bekerja jarak jauh
  • Jabatan pekerjaan yang diinginkan
    Subtitler-Translator
  • Lokasi pekerjaan yang diinginkan
  • Bekerja lepas
    Pekerja lepas paruh waktu

Pengalaman Kerja

Team leader of B2B customer success

AIESEC in Florianópolis
08/2020 - Sekarang
Florianópolis, Santa Catarina, Brasil Coordinator of a team responsible for tracking the experience of corporate partners for AIESEC in Florianópolis. Articulations with marketing and sales (B2B and B2C). Planning of short-term high touch and smart touch strategies. Churn and cultural shock mitigation.

Academic assistant

UFSCMUN
03/2020 - Sekarang
Florianópolis, Santa Catarina, Brasil Research and elaboration of study materials regarding contemporary diplomacy and international politics for use in model United Nations simulations. Writing of scientific communication articles (UFSCMUN/scientia).

Team leader of customer success

AIESEC in Florianópolis
02/2020 - 07/2020
・
6 mos
Florianópolis, Santa Catarina, Brasil Coordinator of a team responsible for preparating exchange participants and tracking their experience during social volunteering. Short-term planning of high touch and smart touch strategies. Churn mitigation and crisis management.

Team member of preparation and experience

AIESEC in Florianópolis
09/2019 - 01/2020
・
5 mos
Florianópolis, Santa Catarina, Brasil Responsible for the nutrition, preparation and tracking of exchange participants of social volunteering in AIESEC in Florianópolis. Customer success management.

Edukasi

Universidade Federal de Santa Catarina

Sarjana
・
International Relations
2019 - 2024

FISK Foundation

Program Non-Gelar (mis. sertifikat Coursera)
・
English as a Second Language
2007 - 2016