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Lorenzo
B2B Customer Success team leader
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Lorenzo

B2B Customer Success team leader
I'm an amateur translator passionate about mass media content and online communities. I've long contributed to crowdsourced translation efforts, and I'm now looking to start practicing it professionally.
AIESEC in Florianópolis
Universidade Federal de Santa Catarina
Florianópolis, State of Santa Catarina, Brazil

職場能力評價

專業背景

  • 目前狀態
    就學中
  • 專業
  • 產業
  • 工作年資
    1 到 2 年 (小於 1 年相關工作經驗)
  • 管理經歷
  • 技能
    Team Management
    Project Management
    Customer Success
  • 語言能力
    English
    專業
    Portuguese
    母語或雙語
    Spanish
    中階
  • 最高學歷
    大學

求職偏好

  • 預期工作模式
    實習生
    對遠端工作有興趣
  • 希望獲得的職位
    Subtitler-Translator
  • 期望的工作地點
  • 接案服務
    兼職接案者

工作經驗

Team leader of B2B customer success

2020年8月 - 現在
Florianópolis, Santa Catarina, Brasil Coordinator of a team responsible for tracking the experience of corporate partners for AIESEC in Florianópolis. Articulations with marketing and sales (B2B and B2C). Planning of short-term high touch and smart touch strategies. Churn and cultural shock mitigation.

Academic assistant

2020年3月 - 現在
Florianópolis, Santa Catarina, Brasil Research and elaboration of study materials regarding contemporary diplomacy and international politics for use in model United Nations simulations. Writing of scientific communication articles (UFSCMUN/scientia).

Team leader of customer success

2020年2月 - 2020年7月
6 個月
Florianópolis, Santa Catarina, Brasil Coordinator of a team responsible for preparating exchange participants and tracking their experience during social volunteering. Short-term planning of high touch and smart touch strategies. Churn mitigation and crisis management.

Team member of preparation and experience

2019年9月 - 2020年1月
5 個月
Florianópolis, Santa Catarina, Brasil Responsible for the nutrition, preparation and tracking of exchange participants of social volunteering in AIESEC in Florianópolis. Customer success management.

學歷

Bachelor’s Degree
International Relations
2019 - 2024
Non-Degree Program (e.g. Coursera certificate)
English as a Second Language
2007 - 2016