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Change Fan
6年電信客服經驗, 熟悉手機操作問題排解,跨部門溝通,方案優惠推廣, 都是我擅長的領域 多益分數635,持續強化語文能力
遠傳電信股份有限公司
元智大學
台灣新北市板橋區新北市
Professional Background
現在の状況
無職
Profession
Customer Service / Support
Fields
電子・電気通信
職務経験
6〜10年 (4〜6年関連の実務経験)
Management
Skills
excel
Languages
English
・
中級者
Chinese
・
中級者
Highest level of education
Bachelor
Job search preferences
Desired job type
フルタイム
・
リモートワークに興味なし
Desired positions
儲備幹部
希望の勤務地
Taoyuan, Taoyuan District, Taoyuan City, Taiwan
・
Taipei City, Taiwan
・
New Taipei, Banqiao District, New Taipei City, Taiwan
Freelance
非フリーランス
Work Experience
企業窗口客服專員
遠傳電信股份有限公司
10月 2016
-
5月 2017
・
8 mos
企業客服(Enterprise customer service rep ): 單獨對公司行號用戶的接洽窗口,提供電信方案優惠及系統障礙通報及排除
門市經銷窗口客服專員
遠傳電信股份有限公司
2月 2015
-
10月 2016
・
1 yr 9 mos
DRVS經銷窗口(Channel management): (總公司和直營店的溝通-教學-回饋窗口)佈達公司新推出的方案-流程-規範, 協調並反饋直營店的實施狀況.
手機操作障礙排解客服專員
遠傳電信股份有限公司
6月 2013
-
2月 2015
・
1 yr 9 mos
data team(手機操作障礙排除小組): 提供諮詢平台,於獲得用戶授權後,可遠端協助,代客戶操作,排除手機或網路設定問題(軟體更新,網速問題,app重置)
Education
元智大學
Bachelor of Business Administration (BBA)
・
管理學院
2007 - 2011