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Avatar of Kozane Thembi Phakati.
Kozane Thembi Phakati
Call centre agent
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Kozane Thembi Phakati

Call centre agent
I have four years experience in customer care service and sales.I have also obtain a higher certificate in Teaching and training adult through a well balance Institution. I belive my exprience and knowledge has helped me to improve my working skills.
Swarovski
University of South Africa
Johannesburg, South Africa

Latar Belakang Profesional

  • Status sekarang
  • Profesi
    Lainnya
  • Bidang
    Barang Konsumsi
  • Pengalaman Kerja
    2-4 tahun (relevan 2-4 tahun)
  • Management
    Saya berpengalaman mengelola 1-5 orang
  • Skil
    People Skills
    problem solving
    Telephone Skills
    Pays Attention To Detail
    Word
    Excel
    powerpoint
  • Bahasa
    English
    ・
    Fasih
  • Pendidikan tertinggi

Preferensi pencarian kerja

  • Jenis pekerjaan yang diinginkan
    Tertarik bekerja jarak jauh
  • Jabatan pekerjaan yang diinginkan
  • Lokasi pekerjaan yang diinginkan
  • Bekerja lepas

Pengalaman Kerja

Sales assistant

Swarovski
01/2019 - 02/2021
・
2 yrs 2 mos
• House keeping • Banking and filling • Customer care service • Drive sales • Basic IT process and procedures

Call centre agent

Firstroad emergency
03/2013 - 03/2014
・
1 yr 1 mo
• Customer care and service protocol • Delivering results and meeting customer expectations • Problem solving via telephone and email • Basic Call centre procedure:receiving calls,emails and fax

Edukasi

University of South Africa

Program Non-Gelar (mis. sertifikat Coursera)
・
Teaching
2014 - 2015