Kozane Thembi Phakati
Call centre agent
I have four years experience in customer care service and sales.I have also obtain a higher certificate in Teaching and training adult through a well balance Institution. I belive my exprience and knowledge has helped me to improve my working skills.
Swarovski
University of South Africa
Johannesburg, South Africa
專業背景
- 目前狀態
- 專業其他
- 產業消費品
- 工作年資2 到 4 年 (2 到 4 年相關工作經驗)
- 管理經歷我有管理 1～5 人的經驗
- 技能
- 語言能力English・進階
- 最高學歷
求職偏好
- 預期工作模式對遠端工作有興趣
- 希望獲得的職位
- 期望的工作地點
- 接案服務
工作經驗
Sales assistant
• House keeping
• Banking and filling
• Customer care service
• Drive sales
• Basic IT process and procedures
Call centre agent
• Customer care and service protocol
• Delivering results and meeting customer expectations
• Problem solving via telephone and email
• Basic Call centre procedure:receiving calls,emails and fax
學歷
Non-Degree Program (e.g. Coursera certificate)
・
Teaching