Kozane Thembi Phakati
Call centre agent
I have four years experience in customer care service and sales.I have also obtain a higher certificate in Teaching and training adult through a well balance Institution. I belive my exprience and knowledge has helped me to improve my working skills.
Swarovski
University of South Africa
Johannesburg, South Africa
专业背景
- 目前状态
- 专业其他
- 产业消费品
- 工作年资2 到 4 年 (2 到 4 年相关工作经验)
- 管理经历我有管理 1～5 人的经验
- 技能
- 语言能力English・进阶
- 最高学历
求职偏好
- 预期工作模式对远端工作有兴趣
- 希望获得的职位
- 期望的工作地点
- 接案服务
工作经验
Sales assistant
• House keeping
• Banking and filling
• Customer care service
• Drive sales
• Basic IT process and procedures
Call centre agent
• Customer care and service protocol
• Delivering results and meeting customer expectations
• Problem solving via telephone and email
• Basic Call centre procedure:receiving calls,emails and fax
学历
Non-Degree Program (e.g. Coursera certificate)
・
Teaching