Lucy Wang
Global Customer Relation Management
Customer Service / Project Management / Sales Support
Asus 華碩電腦股份有限公司
National Yunlin University of Science and Technology
Taipei, Taiwan
专业背景
- 目前状态就职中・目前会考虑了解新的机会
- 专业客户支援专员・活动策划
- 产业软件即服务 / 云服务・消费性电子产品
- 工作年资2 到 4 年 (2 到 4 年相关工作经验)
- 管理经历无
- 技能
- 语言能力English・专业
- 最高学历大学
求职偏好
- 预期工作模式全职・对远端工作有兴趣
- 希望获得的职位Customer Success, Account Management, User Experience Writer
- 期望的工作地点台灣台北
- 接案服务不提供接案服务
工作经验
Global Customer Relationship Management
- Mangae outsourcing call centre KPI
- Work with APAC local managers on projects
- Coordinate with cross function teammates, including engineers, product managers
Customer Success Associate
- Manage tutor quality through monitoring numbers and metrics.
- Coordinate with cross function teammates, including engineer, designer, and marketer.
- Build seasonal sales campaigns / canvas for better LTV.
- Build In-App messages, notifications, email campaigns through Braze metric analysis.
- Offer information and service on product and achieve over 90% satisfaction rate.
Language volunteer
- Worked in language volunteer team
- Helped the athletes from foreign countries
- Be the translator and servant during the activity
学历
Bachelor’s Degree
・
Applied Foreign Languages活动和社团
1. The captain of the track and field team.
2. Two times teacher assistant (TA)
3. Three years English teaching experience in cram school.
4. Assistant of Graduate School of Leisure and Exercise Studies in YunTech.