CakeResume
CakeResume Logo
Iniciar sesión
Inscríbete
Build your Network
My Network
Access your personal network connections and manage your contacts.
CakeResume Meet
Expand your professional network by meeting and connecting with other users.
Community
Engage with other users through discussions, forums, and networking events.
Iniciar sesión
Inscríbete
Avatar of Risky Aryana.
Risky Aryana
CUSTOMER SERVICE REPRESENTATIVE
ProfileResume
Posts
0Connections
Imprimir
Avatar of the user.

Risky Aryana

CUSTOMER SERVICE REPRESENTATIVE
about Customer Service Assistance with over 5 years of experience in telecommunication customer service, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
Pt. Ciptra Kreasi Woods Indutri
PADJADJARAN UNIVERSITY

Professional Background

  • Situación actual
  • Profession
    Customer Service / Support
    ・
    Customer Service Representative
  • Fields
    Electrónica / Telecomunicaciones
    ・
    Manufacturing
    ・
    Games
  • Experiencia laboral
    10-15 años (10-15 años relevante)
  • Management
    I've had experience in managing 1-5 people
  • Skills
    Word
    PowerPoint
    Competent
    Communication
    Ms. Excel
    Team Player
    Negotiation skills
    Effective Communication Skills
    Empathetic
    Fast Learner
  • Languages
    English
    ・
    Profesional
  • Highest level of education

Job search preferences

  • Desired job type
    A tiempo completo
    ・
    Sólo a distancia
  • Desired positions
    CUSTOMER SERVICE REPRESENTATIVE
  • Lugares de trabajo deseados
  • Freelance
    Trabajador autónomo a tiempo parcial

Work Experience

CUSTOMER SERVICE REPRESENTATIVE

Pt. Ciptra Kreasi Woods Indutri
ene 2022 - Presente
• Handling claims and inquiries via inbound calls and emails from US Customers • Handling backup tickets from Marketplaces • Make after sales calls to customer to increase positive reviews. • Make weekly reports of all the claims to the Marketing, Productions and CEO.

CUSTOMER SERVICE SUPPORT

PT Infomedia Nusantara / Telkomsel Call Center
may 2018 - nov 2021
・
3 yrs 7 mos
• Handle backend tickets from Call Center agents and provide First Call Resolution. • Escalate unresolved cases to related divisions (IT, Network, HQ) • Provide call backs to make sure that the issues have been resolved

CUSTOMER SERVICE REPRESENTATIVE

Telkomsel CALL CENTRE/INFOMEDIA
ene 2007 - dic 2018
・
12 yrs 0 mos
. Handle customer calls, provide informations on Telkomsel both prepaid andpostpaid knowledge for local and native customer . Utilized CRM software to resolve the complaints of customers . Assisted customers to ensure a positive experience

Education

PADJADJARAN UNIVERSITY

Associate’s Degree
・
English Education
1999 - 2003